OVHcloud Outage History

The OVHcloud incident began at 7:04 AM UTC with an issue adding a new payment method tied to a new address, impacting the Order Funnel and Cart. To contain the problem, a maintenance window was activated and 22 components across Private Cloud and Public Cloud services in US East and US West regions were placed under maintenance. The outage affected users attempting to add payment methods or complete purchases. The maintenance window lasted about 9 hours, with the incident resolved by 4:04 PM UTC.

An outage affected the OVHcloud US Control Panel (Manager) and related US website services, preventing access to the control panel for about 1 hour. The incident began at 6:04 PM UTC and was resolved by 7:09 PM UTC. The provider issued two status updates during the window to communicate the issue and recovery. The impact was localized to the US region and a single component (OVHcloud US Control Panel / Manager), with no broader service disruption reported.

Subsequent updates indicated related website services were gradually recovering, with associated cart/order functionality returning to normal in the following updates.

OVHcloud US customers experienced errors when adding or updating payment methods with new billing addresses in the OVHcloud Control Panel. The issue affected multiple components across OVHcloud Control Panel in the US region, including Public Cloud Services, OVH US Services, Hosted Private Cloud, and Servers. The incident began at Apr 29, 2025 7:24 PM UTC and involved multiple official updates as the situation evolved, with components transitioning to maintenance and then returning to normal by Apr 30, 2025 9:40 AM UTC. The incident was accompanied by a separate Hillsboro datacenter cooling fault that impacted servers in the same region.

OVHcloud's US LocalZone experienced a maintenance window during which a stock availability bug prevented new orders in Dallas (DAL) and Chicago (CHI). This affected four OVHcloud Control Panel components: Hosted Private Cloud, OVH US Services, Servers, and Public Cloud Services. The maintenance window began at 7:25 AM UTC and ended at 10:04 AM UTC, lasting about 2 hours and 39 minutes before services returned to normal operation.

OVHcloud conducted a maintenance window to address monitoring system updates that were triggering false downtime alerts. There was no confirmed disruption to services; the issue was related to alerting rather than actual outages. The maintenance began at 2:04 PM UTC and concluded at 10:04 PM UTC, lasting about 8 hours.

According to OVHcloud status updates, monitoring issues were resolved and services returned to normal after the window. The maintenance affected OVH US Services / OVHcloud Control Panel and OVH US Services / Servers: Dedicated Servers during the period.

OVHcloud conducted a maintenance window after a monitoring system update caused potential false downtime alerts across a broad set of services. The issue did not indicate an actual outage, but prompted maintenance across multiple components including Hosted Private Cloud, Public Cloud Services, OVH US Services, and Servers. Affected elements included Object Storage, Block Storage, Key Management Service, Cloud Instances, Virtual Private Servers, Dedicated Servers, OVHcloud Control Panel, Disaster Recovery, and Managed Kubernetes Service, among others. The maintenance began at Apr 24, 2025 3:04 AM UTC and was resolved by Apr 24, 2025 9:04 AM UTC, lasting approximately 6 hours.

An incident affecting OVHcloud US services began with maintenance tied to monitoring system updates, which triggered potential false downtime alerts. The issue subsequently caused delays for dedicated server orders that require customization. The event persisted for several hours and the status returned to normal later in the day. The provider issued four official status updates detailing the investigation and remediation, with resolution reached when services returned to normal.

The incident impacted four components within OVHcloud US services, including the OVHcloud Control Panel and Dedicated Servers. The events were localized to the US region, and the status was progressively updated until the issue was resolved at 5:04 PM UTC.

OVHcloud experienced a network issue at the Vint Hill data center (Rack V119F16) in the United States, affecting private connectivity for dedicated servers used by OVH US Services. The outage began at 8:25 AM UTC with the affected components listed as down, and users reported service interruptions as reach to those servers was impacted. The disruption affected two components: Servers / Servers: Dedicated Servers and OVH US Services / Servers: Dedicated Servers. The incident was localized to this data center and did not indicate a global outage. The outage lasted about 5 hours and 14 minutes, with services moving toward maintenance by 1:39 PM UTC.

OVHcloud reported a maintenance window prompted by potential false downtime alerts linked to recent monitoring system updates. The issue affected Public Cloud Services components, including Cloud Instances and the OVHcloud Control Panel, with the Hosted Private Cloud Disaster Recovery entry also listed in maintenance.

OVHcloud experienced a temporary issue with vRack provisioning during a new vRack installation order. The incident began at Apr 9, 2025 3:03 PM UTC when the system entered a maintenance state affecting Dedicated Servers while the problem was investigated. Users encountered a payment error (409 'payment already exists'); OVHcloud clarified that vRacks do not charge customers and the order completes despite the error. The maintenance window ended at Apr 10, 2025 4:40 PM UTC, with the outage lasting approximately 25 hours and 37 minutes. The provider issued 2 status updates during the incident.