PowerSchool Outage History

PowerSchool carried out scheduled maintenance for MyPowerHub to deploy release 25.9.0.0. The maintenance window began at Sep 4, 2025 12:02 AM UTC and ended at Sep 4, 2025 5:02 AM UTC, lasting about 5 hours. During this period, users may have experienced temporary interruptions or limited access to MyPowerHub while components were updated.

Two status updates were posted on PowerSchool's status page: an initial notice that maintenance was in progress and a follow-up confirming that services had resumed. The affected component was MyPowerHub.

PowerSchool conducted scheduled maintenance for Enrollment Express and ECollect Forms (Version 25.6.0.1 upgrade). The maintenance window began at 1:02 AM UTC and ended at 1:32 PM UTC, during which Enrollment Express/ECollect components were shown as under maintenance. The incident timeline shows a transition from up to maintenance and back to up, reflecting a planned upgrade. The provider issued two status updates during the window. The maintenance lasted roughly 12 hours and 30 minutes.

PowerSchool conducted a brief, scheduled maintenance window affecting Unified Talent / Perform Enterprise and Unified Talent / Professional Learning. The maintenance began at Sep 1, 2025 10:12 AM UTC and completed at Sep 1, 2025 10:17 AM UTC, lasting about 5 minutes. This was part of an upgrade to Professional Learning & Perform Enterprise (Version 25.7.1.3). Both components returned to normal operation after the window, with status updates provided during the maintenance.

PowerSchool conducted a scheduled maintenance window affecting Unified Talent / Perform Enterprise and Unified Talent / Professional Learning to upgrade to Version 25.7.1.3. The maintenance began at Sep 1, 2025 4:32 AM UTC and concluded at Sep 1, 2025 10:07 AM UTC, lasting about 5 hours and 35 minutes. During the window, both components were listed as under maintenance, and user-facing services could have been temporarily unavailable or degraded while the upgrade was applied.

The upgrade to Version 25.7.1.3 was completed and both components returned to normal operation after Sep 1, 2025 10:07 AM UTC.

PowerSchool SIS underwent a scheduled maintenance window to upgrade to version 25.8.2.0. The maintenance began at Aug 31, 2025 1:02 AM UTC and ran for about 9 hours, with service returning to normal at Aug 31, 2025 10:02 AM UTC.

The status page showed the transition from up to maintenance at the start and back to up at the end, indicating the upgrade was completed.

PowerSchool conducted a scheduled maintenance window to upgrade Enrollment Express/ECollect and eFinancePlus. The work began at Aug 30, 2025 1:02 AM UTC and ran for about 15 hours, ending at Aug 30, 2025 4:02 PM UTC. The upgrades were staged across components Enrollment Express/ECollect and eFinancePlus.

The provider issued four official updates during the incident, and by the end of the window both Enrollment Express/ECollect and eFinancePlus were reported back to up.

PowerSchool's SchoolMessenger Communicate experienced delays and failures delivering SMS messages, disrupting school communications that rely on SMS alerts. The issue affected SMS delivery across SchoolMessenger Communicate, with some messages delayed or not delivered, impacting parents and staff who rely on timely notifications.

According to PowerSchool's status updates, the issue was under investigation and mitigation steps were pursued. The service returned to normal after a little over two hours. The outage began at Aug 28, 2025 8:07 PM UTC and was resolved by Aug 28, 2025 10:07 PM UTC. The provider issued 2 status updates during the incident, and SchoolMessenger Communicate was the affected component.

PowerSchool conducted scheduled maintenance for MyPowerHub as part of the 25.8.3.0 release. During the maintenance window, some users reported errors or blank screens while updates were applied. The PowerSchool status page documented the maintenance and posted two updates as the work progressed. The maintenance window began at Aug 28, 2025 12:07 AM UTC and ended at Aug 28, 2025 5:02 AM UTC, lasting about 4 hours and 55 minutes.

PowerSchool conducted scheduled maintenance for the Performance Matters upgrade (version 25.8.0.0). The maintenance window began at Aug 23, 2025 12:17 PM UTC and concluded at Aug 23, 2025 6:02 PM UTC, lasting about 5 hours and 45 minutes. During this period, the Performance Matters component was listed as in maintenance, which may have temporarily affected access to related features for users.

The provider issued two status updates during the maintenance window, documenting the start of maintenance and the completion of the upgrade. Operations returned to normal after the maintenance window.

PowerSchool conducted a scheduled maintenance window to upgrade Performance Matters to version 25.8.0.0. The maintenance lasted from 12:02 PM UTC to 12:12 PM UTC, during which Performance Matters was briefly unavailable. The provider issued two status updates during the incident, and the service was restored by the end of the window. This was a planned operation with minimal user impact, affecting only the Performance Matters component during the upgrade.