PowerSchool Outage History

PowerSchool ran a scheduled maintenance window to upgrade Special Programs to version 25.8.0.0. During the window, the Special Programs component was placed in maintenance, which may have affected access to that functionality. The maintenance began at Aug 23, 2025 1:32 AM UTC and was completed by Aug 23, 2025 9:32 AM UTC, lasting about 8 hours. The service issued two status updates during the incident to communicate progress and completion, noting that the upgrade was in progress and that services were restored after the upgrade.

PowerSchool reported an outage affecting the SchoolMessenger Communicate login for users in the United States and Canada. The issue began at 12:47 AM UTC and was resolved by 6:07 AM UTC, lasting roughly 5 hours and 20 minutes. The disruption was centered on the SchoolMessenger Communicate component, blocking sign-in access for affected districts. PowerSchool communicated ongoing investigation and mitigation efforts in its status updates and issued two updates during the incident as they worked toward a resolution. The impact was regional, limited to US & CA users of SchoolMessenger Communicate.

PowerSchool experienced an outage affecting Naviance login via Single Sign-On. The outage began at 6:12 PM UTC and prevented users from accessing Naviance through SSO. The disruption lasted about 1 hour and 25 minutes and was resolved by 7:37 PM UTC. A small number of user reports were received during the incident.

PowerSchool's Naviance status page indicated an ongoing investigation and efforts to mitigate the issue, with two status updates issued during the incident. The Naviance component returned to normal by 7:37 PM UTC.

PowerSchool SIS underwent a brief maintenance window for an upgrade deployment (Version 25.8.2.0) targeted at AZ, NM, OK, and TN. The maintenance began at Aug 21, 2025 10:12 AM UTC and concluded at Aug 21, 2025 10:17 AM UTC, after which PowerSchool SIS returned to normal operation. This was a scheduled deployment announced on the PowerSchool status page.

PowerSchool carried out a scheduled maintenance window to upgrade two components, MyPowerHub and PowerSchool SIS, to version 25.8.2.0, including an Early Deployment for AZ, NM, OK, and TN. MyPowerHub entered maintenance at 12:02 AM UTC and completed by 5:02 AM UTC. PowerSchool SIS began its upgrade at 1:02 AM UTC and finished by 10:02 AM UTC. The maintenance window reflects separate upgrade timelines for the two components, with the changes targeting the 25.8.2.0 release.

PowerSchool experienced a brief outage affecting access to the ATE Application within Unified Talent / Applicant Tracking Enterprise. The incident lasted about 50 minutes, starting at Aug 18, 2025 12:17 PM UTC and ending at Aug 18, 2025 1:07 PM UTC. The PowerSchool status page showed the issue as Investigating at first and then indicated the ATE component had returned to normal, with access restored. The provider issued 2 status updates during the incident, and the disruption was isolated to the ATE component with no broader services affected.

PowerSchool conducted scheduled maintenance affecting two components, eFinancePlus and BusinessPlus. The plan included upgrading eFinancePlus to Version 23.10.22.1 starting at Aug 16, 2025 4:02 AM UTC and patching BusinessPlus OS for non-production servers. eFinancePlus returned to normal operation at Aug 16, 2025 4:02 PM UTC, while BusinessPlus remained in maintenance until Aug 16, 2025 7:02 PM UTC; all services were back online by then. The incident involved four official updates from the PowerSchool status page.

PowerSchool experienced a prolonged outage in the Special Programs area, leaving the Special Education application inaccessible for many users. The incident began at Aug 14, 2025 9:37 AM UTC and persisted for about 13 hours, with services restored by Aug 14, 2025 10:52 PM UTC. The outage affected access to the Special Education tool within the Special Programs component, hindering daily workflows for those depending on it.

During the incident, PowerSchool issued two status updates detailing the investigation and remediation efforts. User reports were limited, including at least one observation from Indianapolis noting an error message.

PowerSchool experienced a brief outage affecting the Special Education portion of the platform, with multiple users unable to access the Special Education application due to an infrastructure issue. The incident began at Aug 14, 2025 9:12 AM UTC and was resolved by Aug 14, 2025 9:22 AM UTC, lasting about 10 minutes. The issue impacted the Special Programs component and the provider issued two status updates as teams worked to mitigate and restore access.

PowerSchool SIS experienced a regional outage in East US (Azure East 04/06 subscriptions), causing login failures and connectivity problems for users. Some users reported the login page returning HTTP 503 errors.

According to the PowerSchool status page, engineers provided updates as they investigated the issue, noting ongoing connectivity problems in the East US region. The outage began at 4:47 AM UTC and was resolved by 7:22 AM UTC, lasting about 2 hours and 35 minutes, and affected two components: PowerSchool SIS and MyPowerHub.