PowerSchool Outage History

PowerSchool's Analytics & Insights experienced ETL failures affecting a subset of customers. This disrupted data processing for analytics and reporting, potentially delaying dashboards and insights. The outage began on Jul 17, 2025 3:07 PM UTC and was resolved by Jul 17, 2025 8:27 PM UTC, lasting about 5 hours and 20 minutes. The provider posted two status updates during the incident, noting an investigation and later confirmation that Analytics & Insights had returned to normal.

PowerSchool carried out a scheduled maintenance window affecting two components, MyPowerHub and PowerSchool SIS, from Jul 17, 2025 12:02 AM UTC to Jul 17, 2025 10:02 AM UTC, lasting about 10 hours. The work aligned with the 25.7.2.0 release cycle for both MyPowerHub and PowerSchool SIS upgrades. During the window a sign in issue was reported by a user in Greenwood, SC at 1:40 AM UTC. The status page indicated in progress maintenance with updates as necessary.

PowerSchool SIS in the PS SIS US East environment experienced a brief outage during an OS patching window. The outage began at Jul 13, 2025 5:17 PM UTC and was resolved by Jul 13, 2025 6:27 PM UTC, lasting about 1 hour 10 minutes. The issue was linked to an extended change for OS patching in the PS SIS US East environment, with the status page noting an investigation into delays and that some customers could experience temporary unavailability. The provider issued 2 status updates during the incident, and service returned to normal after the patching window completed.

PowerSchool SIS underwent a scheduled maintenance window to perform a full VM restart for OS patching. The maintenance began at Jul 12, 2025 10:02 PM UTC and ended at Jul 13, 2025 4:03 PM UTC, lasting about 18 hours. PowerSchool posted two official updates during the window to communicate the maintenance and confirm restoration. User reporting was limited, with observers noting the scheduled maintenance window and a notice indicating the window would extend into the night in some time zones (e.g., until 11 PM CST). After the window, PowerSchool SIS returned to normal operation.

PowerSchool carried out a scheduled maintenance window on the Special Programs component. The window ran from Jul 12, 2025 8:32 AM UTC to Jul 12, 2025 9:32 AM UTC, during which the Special Programs feature was listed as under maintenance. The provider issued 2 status updates to communicate the maintenance and restoration of normal operations.

The maintenance was brief and isolated to the Special Programs component, with services returning to normal after the window elapsed.

PowerSchool SIS underwent a scheduled maintenance window for operating system patching, initiated with a full VM restart. The maintenance began at Jul 11, 2025 1:03 AM UTC and concluded at Jul 11, 2025 9:02 AM UTC, lasting about 7 hours and 59 minutes. The status page described the window as in progress during this time, with the PowerSchool SIS component listed under maintenance.

The service was restored to normal operation after the maintenance, with the component transitioning back to up. The provider issued two official updates during the incident: the first noted that the maintenance was in progress, and the second confirmed that PowerSchool SIS was back online.

PowerSchool briefly experienced an outage affecting TalkDesk-based support tools, including Phone Support and Chat, nationwide. This prevented login to the TalkDesk application for both calls and chats and disrupted support workflows for a short period. The outage began at 10:32 PM UTC and was resolved by 10:42 PM UTC.

PowerSchool's status updates confirmed the issue was a nationwide TalkDesk outage acknowledged by the vendor. The two affected components—Support Tools / Phone Support and Support Tools / Chat—returned to service after the vendor-based investigation and restoration efforts. The incident included two official status updates from PowerSchool during the event.

PowerSchool SIS Core underwent scheduled maintenance for the 25.6.0.0 Release Upgrade from Jul 6, 2025 1:02 AM UTC to Jul 6, 2025 1:02 PM UTC. The maintenance window started at 01:02 UTC (18:02 PDT on 2025-07-05) and lasted about 12 hours, during which the PowerSchool SIS component was listed as undergoing maintenance. Users may have experienced intermittent access during the window.

The PowerSchool status page posted two updates: one noting that maintenance was in progress and another confirming completion. No user-reported issues were observed during the incident.

PowerSchool conducted a planned maintenance window affecting eight components: PowerSchool SIS, Analytics & Insights, Enrollment, Special Programs, Allovue Manage, Allovue Budget, Allovue Allocate, and Connected Intelligence K-12. During the window, access to these services could be unavailable or limited as maintenance proceeded. The maintenance lasted approximately 5 hours, from Jul 5, 2025 5:02 PM UTC to Jul 5, 2025 10:02 PM UTC.

The PowerSchool status page showed the standard maintenance messages: 'In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary' at the start, followed by a final update indicating all services were restored. The incident involved 2 official status updates, and all affected components returned to an operational state after maintenance.

PowerSchool conducted a scheduled maintenance window to patch operating systems and upgrade three core components: Cognos Reporting, PowerSchool eSchoolPlus SIS, and eFinancePlus. The maintenance began at Jul 5, 2025 4:02 AM UTC and concluded by Jul 5, 2025 4:03 PM UTC, lasting about 12 hours. Upgrades included eFinancePlus versions 22.4.46.0 and 23.10.21.0. The three components transitioned from maintenance back to normal operation during the window, with all systems returned to up status by Jul 5, 2025 4:03 PM UTC. The provider posted three status updates during the window.

A limited number of user reports were received, including an example from Durham, North Carolina, indicating minimal disruption.