PowerSchool Outage History

PowerSchool conducted a scheduled maintenance window for MyPowerHub as part of the 25.7.0.0 release. Access to MyPowerHub was limited during the window, with the component entering maintenance at Jul 3, 2025 12:02 AM UTC and returning to normal after Jul 3, 2025 5:02 AM UTC. The status page communications described the update as in progress and later completed, with MyPowerHub moving back to its normal state. The maintenance lasted roughly five hours on a global basis.

PowerSchool experienced a multi-component disruption beginning on 1:07 PM UTC when Talkdesk Chat in Support Tools went down, blocking real-time chat support for users. Later that day, Enrollment Express/ECollect users reported being unable to edit existing forms or create new ones, a problem that was resolved by 9:02 PM UTC. On 1:02 AM UTC PowerSchool SIS began a scheduled major release (SR_25.7.1.0) in maintenance mode, with maintenance completing by 10:02 AM UTC. The Talkdesk Chat outage persisted beyond the other issues and was only resolved later at 1:57 PM UTC. The provider issued multiple status updates during the incident, and some users in Kamloops, British Columbia, Canada reported login-related problems.

The Enrollment Express/ECollect platform experienced a multi-day outage beginning on Jun 25, 2025 6:42 PM UTC, affecting form submissions and user access. Users attempting to submit enrollment forms or log in to related tools reported errors, including login issues noted by at least one user in Ashburn, Virginia while approving time sheets in Business Plus.

PowerSchool carried out a scheduled maintenance window to upgrade Enrollment Express and ECollect forms to version 25.6.0.0. The maintenance began at Jun 25, 2025 1:02 AM UTC and affected Enrollment Express/ECollect during the window, so users may have experienced limited access. The outage duration was approximately 12 hours and 30 minutes.

PowerSchool conducted scheduled maintenance across multiple modules, including Analytics & Insights, Enrollment, Special Programs, eFinancePlus, BusinessPlus, and PowerSchool SIS, beginning at Jun 21, 2025 1:02 AM UTC. The maintenance window lasted about 48 hours, during which several components entered maintenance and later returned to operational status as upgrades progressed. A sample user reported sign-in related issues around 8:27 PM UTC, but there were no reports of a broader service outage.

The PowerSchool status page provided ongoing updates throughout the window, indicating maintenance in progress across the affected services. By Jun 23, 2025 1:02 AM UTC, the affected components had been restored to up, marking the completion of the maintenance window.

PowerSchool conducted a scheduled maintenance window for MyPowerHub, during which access to the service was unavailable. The maintenance began at Jun 19, 2025 12:02 AM UTC and concluded at Jun 19, 2025 5:02 AM UTC. The MyPowerHub component was affected during this window and services returned to normal after completion. PowerSchool communicated via its Status page, noting the maintenance in progress and later confirming the service restoration.

PowerSchool conducted a scheduled upgrade to PowerSchool eSchoolPlus SIS Version 25.5.1.0. The maintenance began at Jun 17, 2025 2:37 AM UTC (local time Jun 16, 2025 19:30 PDT) and ran for about 9 hours, ending at Jun 17, 2025 11:32 AM UTC. During this window, the eSchoolPlus SIS component was listed in maintenance, and users may have experienced limited access while the upgrade was applied.

The provider issued two status updates during the incident, detailing the upgrade progress. Service was restored to normal after the maintenance window, with the eSchoolPlus SIS component returning to the up state.

PowerSchool SIS underwent a scheduled maintenance window that included a full VM restart to apply operating system patches. The window began at Jun 14, 2025 10:02 PM UTC and lasted about 20 hours, ending when the service returned to normal at Jun 15, 2025 6:03 PM UTC. During the maintenance, PowerSchool SIS was listed as under maintenance.

Status page updates indicated the maintenance was in progress and that updates would be provided as necessary, with the final update confirming the service was back online. Two official status updates were posted during the incident, reflecting the transition from maintenance to the normal operating state.

PowerSchool's Special Programs component underwent a scheduled maintenance window starting at 8:42 AM UTC and ending at 9:32 AM UTC, for a total duration of about 50 minutes. The status page showed the component moving from up to maintenance and then back to up, indicating the maintenance completed. This was limited to the Special Programs area with no broader service impact described.

PowerSchool ran a scheduled maintenance window for the Special Programs component, beginning at Jun 14, 2025 8:32 AM UTC and lasting about 5 minutes until Jun 14, 2025 8:37 AM UTC. During the window, the Special Programs component was marked as undergoing maintenance on PowerSchool's status page. The incident included two official updates: the first confirming maintenance was in progress, and the second noting the component had returned to the up state.