PowerSchool Outage History

PowerSchool's Atrieve application experienced an outage that left the service inaccessible for about 30 minutes, impacting 15 Atrieve hosts across the platform. Access to the Atrieve components was interrupted during the incident. The outage began at Jun 13, 2025 6:12 PM UTC and was resolved by Jun 13, 2025 6:42 PM UTC. The provider issued two status updates during the incident, noting that investigators were looking into the issue and later confirming restoration of access.

PowerSchool SIS underwent a scheduled maintenance window to perform a full VM restart to complete OS patching. The maintenance began at 1:12 AM UTC and was resolved by 9:02 AM UTC. During this period, access to PowerSchool SIS could be disrupted as the system operated in maintenance mode.

PowerSchool SIS underwent a scheduled maintenance window for OS patching, requiring a full VM restart. The maintenance began at Jun 13, 2025 1:02 AM UTC and ended at Jun 13, 2025 1:07 AM UTC, lasting about 5 minutes, during which the PowerSchool SIS component was briefly unavailable. The provider posted 2 status updates during the window to inform customers.

Operation returned to normal after the maintenance and no broader impact was reported beyond the brief interruption.

PowerSchool carried out scheduled maintenance across two components, MyPowerHub and PowerSchool SIS. The maintenance began at 12:02 AM UTC with MyPowerHub and continued with a separate upgrade for PowerSchool SIS at 1:02 AM UTC. MyPowerHub was restored by 5:02 AM UTC and PowerSchool SIS by 10:03 AM UTC, with four official status updates issued during the incident. The maintenance was planned and global with no regional impact noted, and no user-reported issues were observed.

PowerSchool experienced a brief disruption affecting its support channels, making it difficult for customers to reach help desks. The outage impacted 2 components: Support Tools / Chat and Support Tools / Phone Support. The incident began at 3:37 PM UTC and was resolved by 4:32 PM UTC, lasting about 55 minutes. PowerSchool's status page initially indicated the investigation and later confirmed the resolution, with 2 status updates issued during the incident.

PowerSchool SIS underwent a scheduled OS maintenance window in the non-production environment. The affected component transitioned to maintenance at Jun 9, 2025 1:32 AM UTC and returned to normal operation at Jun 9, 2025 10:32 AM UTC, for a total duration of about 9 hours. The status page described the activity as 'PowerSchool SIS OS Maintenance Non-Production' with updates provided as necessary during the window.

PowerSchool conducted a coordinated maintenance window that affected multiple components across its platform, including Analytics & Insights, PowerSchool SIS, Atrieve/HOST servers, eFinancePlus, and BusinessPlus. The work began at Jun 7, 2025 12:32 AM UTC and involved several maintenance phases as different components were brought offline and then back online as needed.

Throughout the maintenance, the PowerSchool status page posted updates detailing which components were in maintenance and when they were restored. By Jun 9, 2025 1:02 AM UTC, Analytics & Insights was reported back to up, with other components following in the subsequent updates.

PowerSchool reported login slowness for the Atrieve application starting at 3:28 PM UTC, affecting users attempting to sign in across 15 Atrieve hosts (HOST02, HOST03, HOST04, HOST05, HOST06, HOST07, HOST08, HOST11, HOST12, HOST31, HOST32, HOST33, HOST34, HOST35, HOST36). Users experienced delays during authentication and login workflows. The incident lasted about 1 hour and 4 minutes and included two status updates during the event.

The issue was resolved by 4:32 PM UTC when all affected hosts returned to normal operation, restoring access for users. The outage appeared limited to the Atrieve login path across multiple hosts and did not indicate broader impact on other PowerSchool services.

PowerSchool conducted a scheduled maintenance window affecting MyPowerHub and PowerSchool SIS as part of the Version 25.6.1.0 upgrade with targeted early deployment for WA, KA, ID and TN. The maintenance window began at Jun 5, 2025 12:02 AM UTC and ended at Jun 5, 2025 10:07 AM UTC, lasting roughly 10 hours and 5 minutes. During this period, MyPowerHub moved to maintenance first, followed by the SIS upgrade, with the affected components being MyPowerHub and PowerSchool SIS.

The provider issued four official updates documenting the maintenance progress and the restoration of services, including the initial release notification and subsequent status entries. Services were returned to normal by Jun 5, 2025 10:07 AM UTC as the upgrade completed for the targeted regions (WA, KA, ID and TN).

PowerSchool reported performance issues and intermittent errors when opening document attachments via Atrieve's Hosted SharePoint integration. The incident affected 16 Atrieve hosts, impacting users trying to open attachments and eDocs. The outage began at Jun 4, 2025 8:08 PM UTC and was resolved by 10:27 PM UTC, lasting about 2 hours and 19 minutes.

PowerSchool's status updates outlined the response: initial investigation at Jun 4, 2025 8:08 PM UTC, followed by continued mitigation across affected hosts with updates at Jun 4, 2025 8:12 PM UTC. The provider issued three status updates during the incident, and all affected components returned to normal by 10:27 PM UTC.