PowerSchool Outage History

PowerSchool experienced an outage affecting Atrieve access on three hosts: ON13, BC37, and SK36. The incident began at May 25, 2025 3:47 PM UTC when Atrieve on ON13 went down, impacting customers trying to access Atrieve on that host. A follow-up update at May 25, 2025 9:37 PM UTC noted that users on ON13, BC37, and SK36 were affected as the team continued investigating. By May 26, 2025 12:37 AM UTC the issue had been identified and a fix was being implemented, with ON13 restored at that time and the remaining hosts still impacted. By May 26, 2025 4:37 AM UTC the outage was resolved and Atrieve access was restored across the affected hosts. The provider issued four status updates during the incident, and user reports were limited in volume. The outage lasted approximately 12 hours and 50 minutes.

PowerSchool carried out a coordinated maintenance window across three products: eSchoolPlus SIS, eFinancePlus, and BusinessPlus. The work began at May 24, 2025 3:07 AM UTC and extended through the day, with components moving between maintenance and up statuses as updates were rolled out. Users may have experienced intermittent access or degraded functionality during the window. The maintenance involved three components and spanned a lengthy period, concluding by May 24, 2025 6:02 PM UTC.

PowerSchool's Atrieve component experienced an outage that prevented user access across several Atrieve hosts. The disruption impacted login and usage for users across the environment and lasted about 40 minutes. The incident was communicated via the PowerSchool status page as it progressed, with ongoing updates while engineers investigated and mitigated the issue.

PowerSchool conducted a scheduled maintenance window to upgrade MyPowerHub and PowerSchool SIS to version 25.5.2.0. The maintenance began at 12:02 AM UTC for MyPowerHub and then at 1:02 AM UTC for PowerSchool SIS. During the window, users relying on these components may have experienced service disruption while the upgrades were applied. MyPowerHub maintenance completed at 5:02 AM UTC, and PowerSchool SIS remained under maintenance until 10:02 AM UTC when it was restored.

This was a planned upgrade to 25.5.2.0 affecting two components: MyPowerHub and PowerSchool SIS. The process included four official status updates posted by PowerSchool to communicate progress. The overall maintenance window spanned roughly 10 hours from the start of the first maintenance to the completion of the SIS upgrade.

PowerSchool experienced an outage in the Atrieve email delivery system starting at 8:43 PM UTC. Sixteen Atrieve hosts went down, resulting in a subset of users not receiving emails. The incident prompted an investigation and ongoing mitigation efforts, with status updates indicating work to restore service. The outage lasted approximately 1 hour and 49 minutes and was resolved by 10:32 PM UTC as affected components came back online. User reports were limited during the incident, and PowerSchool issued two official updates to communicate progress.

PowerSchool's SchoolMessenger Communicate experienced Canadian SAML authentication errors, causing 502 login failures for accounts in Canada. The incident began at May 20, 2025 1:47 PM UTC and prompted the status page to move from up to warn as engineers investigated the login flow. The outage affected SchoolMessenger Communicate users attempting to sign in from Canada, disrupting access to messaging and communications features. The outage lasted approximately 1 hour and 15 minutes and was resolved by May 20, 2025 3:02 PM UTC.

The provider issued two status updates during the incident, outlining ongoing investigation and mitigation efforts, with service returning to normal after the resolution. Reports were limited, indicating a region-specific impact focused on Canadian accounts and authentication failures during sign-in.

PowerSchool reported that SchoolMessenger Presence sites experienced slow performance and 500 The Requested site has timed out errors. The outage began at 7:37 PM UTC and was resolved by 9:57 PM UTC, lasting roughly 2 hours and 20 minutes. PowerSchool issued two status updates during the incident as they investigated and worked toward a resolution. The issue affected SchoolMessenger Presence components, causing slower page loads and timeouts for users accessing affected pages.

PowerSchool reported that the PowerSchool Assistant chat within PowerSchool Community's Support Tools was unavailable starting at 5:37 PM UTC. Users could still reach support via web cases and phone, but real-time chat access was impaired. The outage lasted about 1 hour and 25 minutes and affected the Support Tools / Chat component. The incident was resolved by 7:02 PM UTC with the chat tool returning to normal operation.

PowerSchool issued 2 status updates during the incident, communicating ongoing investigation and remediation efforts as the situation progressed.

PowerSchool carried out a scheduled maintenance window to upgrade Enrollment Express and ECollect forms to version 25.5.0.0. The maintenance began at 1:00 AM UTC and ended at 1:32 PM UTC, with Enrollment Express/ECollect listed as in maintenance during the period. The maintenance lasted about 12 hours and 32 minutes, and the provider issued 2 status updates during the incident. After the maintenance, Enrollment Express and ECollect returned to normal operation.

PowerSchool SIS underwent a scheduled maintenance window to upgrade to Version 25.5.1.0. The maintenance began at 1:02 AM UTC and concluded by 10:02 AM UTC, lasting roughly 9 hours. The provider issued two status updates detailing the maintenance progress and completion, with no user-reported disruptions observed.