PowerSchool Outage History

PowerSchool conducted a series of scheduled maintenance windows across multiple modules on May 16-17, 2025, affecting Enrollment, Special Programs, Naviance, and BusinessPlus. The first maintenance window began at May 17, 2025 1:02 AM UTC when Enrollment moved into maintenance, followed by Special Programs at May 17, 2025 1:32 AM UTC. Additional windows occurred for other components through the day, including BusinessPlus starting at May 17, 2025 6:07 AM UTC and Naviance starting at May 17, 2025 8:02 AM UTC.

Naviance cycled between maintenance and up during the day, with it returning to up at May 17, 2025 12:02 PM UTC. Special Programs completed maintenance and returned to up by May 17, 2025 9:37 AM UTC. The day closed with BusinessPlus returning to up at May 17, 2025 6:02 PM UTC. These were planned maintenance windows that may have caused temporary access limitations for users across four PowerSchool components.

PowerSchool reported a partial outage of the PowerPack / Flex Mailer that prevented successful sending of Flex Mailer emails from SIS for non-Canadian customers. The issue began at May 16, 2025 2:52 PM UTC with the status page signaling an investigation into the outage, and PowerSchool issued updates as they worked toward a resolution. The incident lasted approximately 4 hours and 45 minutes, with the service returning to normal as the PowerPack / Flex Mailer component was listed as up again at May 16, 2025 7:37 PM UTC. The provider released two official updates during the incident to communicate progress and recovery.

PowerSchool conducted a scheduled maintenance window for MyPowerHub to deploy release 25.5.1.0. The maintenance began at 12:02 AM UTC and ran for about 5 hours, concluding at 5:02 AM UTC. During this period the MyPowerHub component was listed as in maintenance on the PowerSchool status page, and two official status updates were posted.

The maintenance window has completed and MyPowerHub is back to normal operation as of 5:02 AM UTC. The updates communicated that the release was in progress and subsequently resolved, referencing the 25.5.1.0 release note in the status messages.

PowerSchool experienced an outage affecting multiple products due to an IMPERVA outage. The incident impacted 11 components, including PowerSchool SIS, eFinancePlus, Special Programs, Unified Talent / SchoolSpring Job Board, Unified Talent / SmartFind Express (Absence Management), Analytics & Insights, BusinessPlus, Cognos Reporting, Enrollment, Enrollment Express/ECollect, and PowerSchool eSchoolPlus SIS. The issue began at 5:02 PM UTC and was resolved by 5:32 PM UTC. The PowerSchool status page issued two updates during the incident as engineers investigated and moved toward recovery.

The outage caused intermittent access and degraded functionality across affected products, with users potentially experiencing issues across student information systems, enrollment services, and reporting tools. The incident was confined to PowerSchool products and did not indicate any geographic clustering.

PowerSchool carried out a scheduled maintenance window to upgrade Unified Talent Perform Enterprise and Professional Learning to Version 25.5.0.1. The maintenance began at 4:02 AM UTC and concluded at 10:02 AM UTC, for a total duration of about 6 hours. During this window, the two Unified Talent components were placed in maintenance and could have been temporarily unavailable or partially functional for some users.

PowerSchool issued two status updates during the incident, signaling the upgrade activity and its completion. The maintenance affected two components: Unified Talent / Perform Enterprise and Unified Talent / Professional Learning, and is now complete.

PowerSchool conducted a scheduled firewall maintenance window for the BusinessPlus component. The maintenance began at May 10, 2025 4:02 PM UTC and concluded at May 10, 2025 9:02 PM UTC, lasting about 5 hours. The provider issued 2 status updates during the incident, including the maintenance in progress and the subsequent restoration of BusinessPlus. During the window, the affected component was in maintenance status and service was restored once the window closed.

PowerSchool ran a scheduled maintenance window impacting Cognos Reporting, PowerSchool eSchoolPlus SIS, and Special Programs. The work began with OS patching and reboots for Cognos and eSchoolPlus SIS, including a Production Release for PowerSchool eSchoolPlus SIS version 25.4.0.0. The maintenance progressed in stages, with the three components moving between maintenance and back to operational states as updates were issued. The window started at 3:02 AM UTC and services were restored by 3:02 PM UTC.

PowerSchool published five status updates during the window detailing progress, including the Production Release for version 25.4.0.0 and the restoration of Special Programs. By the end of the window, all affected components were back to normal operation.

PowerSchool reported a brief outage affecting the Atrieve SK06 application on HOST06. The status page indicated Investigating as teams worked to restore access after the incident re-occurred. The outage began at May 9, 2025 7:52 PM UTC and lasted approximately 16 minutes, with service restored by May 9, 2025 8:08 PM UTC. The impact was isolated to the Atrieve / HOST06 component.

PowerSchool experienced a brief outage affecting access to Atrieve on SK06. The incident began at May 9, 2025 7:37 PM UTC and was resolved by May 9, 2025 7:47 PM UTC, lasting approximately 10 minutes. The interruption impacted the Atrieve / HOST06 component, rendering the application inaccessible for SK06 customers during that window. The provider issued 2 status updates during the incident to communicate the investigation and subsequent resolution.

The PowerSchool maintenance window affected MyPowerHub and PowerSchool SIS as upgrades were deployed. The window began at 12:02 AM UTC and was expected to run through 10:03 AM UTC, with MyPowerHub moving into maintenance first and PowerSchool SIS upgrade work following as part of Version 25.5.1.0 Deployment and an associated MyPowerHub release notice.

MyPowerHub returned to normal operation by 5:02 AM UTC, and PowerSchool SIS was restored by 10:03 AM UTC. The provider issued multiple status updates during the window describing in-progress maintenance and upgrade activity. No unplanned outages were reported.