PowerSchool Outage History

PowerSchool experienced a brief outage affecting the Atrieve application on BC09 (HOST12). Access to Atrieve was temporarily unavailable and certain functions did not work during the incident. The outage began at May 6, 2025 8:27 PM UTC and was resolved by May 6, 2025 8:37 PM UTC, lasting about 10 minutes. The PowerSchool status page posted two updates during the incident, first noting an ongoing investigation and then confirming restoration of the Atrieve service on HOST12. The issue was contained to the BC09 environment and did not indicate wider impact beyond the Atrieve component.

PowerSchool's status page reported a brief incident affecting SchoolMessenger Communicate SAML logins for users in Canada, causing intermittent sign-in errors. The outage began at 6:47 PM UTC and was resolved by 7:17 PM UTC, lasting about 30 minutes. The impact appeared regional to Canada with no broader service disruption indicated.

The incident involved the SchoolMessenger Communicate component and was documented on the PowerSchool status page with two updates: one to investigate the issue and another to confirm restoration.

PowerSchool's website experienced a brief outage, presenting HTTP 503 Service Unavailable errors and a white screen for users trying to access the site. Reports began around 12:00 PM UTC, with StatusGator detecting the issue at May 6, 2025 12:06 PM UTC and the service restored by 12:21 PM UTC. The incident lasted about 15 minutes and appeared to be limited to the PowerSchool website; there were no public status updates from PowerSchool during the event. A handful of user reports described loading failures, consistent with a temporary outage affecting access to the site.

PowerSchool SIS underwent a planned maintenance window from May 4, 2025 1:02 AM UTC to May 4, 2025 10:02 AM UTC, causing temporary unavailability during the window. The maintenance was tied to the State/Provincial Reporting Escalation 25.4.3.1 Release for NM. There was limited user activity during the window, with a single report logged at 2:15 AM UTC from Hamden, CT. The provider posted two status updates during the incident and the service returned to normal by May 4, 2025 10:02 AM UTC.

PowerSchool conducted a planned maintenance window across its core systems to apply OS patches and perform VM restarts. The work included a full VM restart for PowerSchool SIS to complete OS patching and upgrades to eFinancePlus (versions 22.4.44.0 and 23.10.19.0), as well as ongoing tasks for BusinessPlus. This maintenance affected PowerSchool SIS, eFinancePlus, and BusinessPlus, and users could experience intermittent access during the window as components were restarted and updated.

Timeline and communications: The maintenance began at May 2, 2025 10:02 PM UTC with PowerSchool SIS entering maintenance. Over the next hours, eFinancePlus and BusinessPlus were brought through maintenance and upgrades, with PowerSchool SIS returning to service around May 3, 2025 4:02 PM UTC and BusinessPlus fully restored by May 3, 2025 7:17 PM UTC. The entire window stretched from May 2, 2025 10:02 PM UTC to May 3, 2025 7:17 PM UTC, spanning roughly 21 hours. The PowerSchool team posted multiple status updates to communicate progress during the window.

PowerSchool SIS underwent a scheduled maintenance window tied to OS patching that affected multiple components, including PowerSchool SIS and SchoolMessenger Presence. The incident began with SchoolMessenger Presence sites intermittently unavailable starting at May 1, 2025 2:57 PM UTC as engineers investigated. On May 2, 2025 1:02 AM UTC, the issue progressed to a full VM restart to complete the OS patching, and the PowerSchool SIS component entered maintenance. By May 2, 2025 1:17 AM UTC, SchoolMessenger Presence had been brought back online, while PowerSchool SIS remained in maintenance through the rest of the window. The provider issued 3 status updates during the incident to communicate progress.

Overall, the maintenance window lasted about 8 hours for PowerSchool SIS, with full restoration by May 2, 2025 9:02 AM UTC. User reports were light, with at least one user noting inability to sign in, indicating some customer impact. The incident affected PowerSchool SIS and SchoolMessenger Presence, and services returned to normal once the maintenance was complete.

PowerSchool conducted a scheduled maintenance window for MyPowerHub, beginning at 12:02 AM UTC and running through 5:02 AM UTC. The affected component was MyPowerHub, and users may have experienced temporary access limitations during the window as the status page showed 'In progress - Scheduled maintenance is currently in progress.'

The service returned to normal after the maintenance, with MyPowerHub listed as up at 5:02 AM UTC. This was a planned activity, and normal operations were restored after the maintenance window.

PowerSchool conducted a broad, scheduled maintenance window affecting multiple services including Analytics & Insights, Enrollment, Special Programs, Unified Talent apps (Applicant Tracking, Employee Records, Perform), SFTP for Applicant Tracking, Perform, and Employee Records, as well as core systems like PowerSchool SIS and eSchoolPlus SIS, plus eFinancePlus, Allovue modules, Connected Intelligence K-12, and DEX Infrastructure Firewall. The maintenance began at Apr 26, 2025 12:32 AM UTC and concluded at Apr 27, 2025 12:03 AM UTC, lasting roughly 23 hours and 31 minutes. Throughout the window, PowerSchool issued multiple updates to communicate ongoing work as different components moved in and out of maintenance status.

PowerSchool carried out a scheduled maintenance window for MyPowerHub. The maintenance began at Apr 24, 2025 12:12 AM UTC and completed at Apr 24, 2025 5:02 AM UTC, lasting approximately 4 hours and 50 minutes. Access to MyPowerHub features may have been limited during the window as updates were applied and the service was restored.

PowerSchool published two status updates during the incident. The updates confirmed the maintenance was in progress and later that MyPowerHub had returned to service. The maintenance pertained to the MyPowerHub component.

PowerSchool conducted a brief, scheduled maintenance on the MyPowerHub component starting at Apr 24, 2025 12:02 AM UTC and ending at Apr 24, 2025 12:07 AM UTC, lasting about 5 minutes. During this window, users may have experienced temporary access issues to MyPowerHub features while the release update was applied. The PowerSchool status page indicated the maintenance was in progress and subsequently returned to normal operation after Apr 24, 2025 12:07 AM UTC. This incident affected only the MyPowerHub component.