PowerSchool Outage History

PowerSchool's Unified Talent / Coaching & Mentoring component experienced a partial outage during a maintenance window. The incident progressed through multiple status changes, briefly degrading access before recovery. The sequence began with maintenance at Apr 22, 2025 4:22 PM UTC, followed by a Partial System Outage at 4:27 PM UTC, then Partially Degraded Service at 4:43 PM UTC, another Partial System Outage at 4:52 PM UTC, and restoration by 5:07 PM UTC. The outage lasted roughly 4:27 PM UTC to 5:07 PM UTC (about 40 minutes). The provider posted five official status updates during the incident to communicate the evolving impact on Unified Talent components.

PowerSchool initiated a scheduled maintenance window affecting 16 Atrieve hosts. The work began at Apr 21, 2025 1:02 PM UTC and concluded at Apr 21, 2025 4:52 PM UTC, lasting about 3 hours and 50 minutes. Affected components included Atrieve on HOST02, HOST03, HOST04, HOST05, HOST06, HOST07, HOST08, HOST11, HOST12, HOST13, HOST31, HOST32, HOST33, HOST34, HOST35, and HOST36. The PowerSchool status page indicated the maintenance was in progress and later showed the system returning to normal as hosts were brought back online.

PowerSchool conducted scheduled maintenance on the Atrieve platform starting at Apr 21, 2025 1:07 AM UTC. The maintenance affected 16 Atrieve hosts (HOST02, HOST03, HOST04, HOST05, HOST06, HOST07, HOST08, HOST11, HOST12, HOST13, HOST31, HOST32, HOST33, HOST34, HOST35, HOST36), temporarily impacting services relying on Atrieve. The maintenance window lasted about 6 hours and 55 minutes, with affected hosts returning to operation at Apr 21, 2025 8:02 AM UTC. The PowerSchool status page issued two updates during the incident, first announcing the maintenance in progress and later confirming restoration of services.

PowerSchool ran a scheduled maintenance window for the BusinessPlus OS patching on non-production servers. The maintenance began at Apr 19, 2025 7:02 AM UTC and concluded at Apr 19, 2025 7:17 PM UTC, lasting about 12 hours and 15 minutes. During the window, the BusinessPlus component was shown in maintenance. The provider published two official updates—one noting the maintenance was in progress and another confirming the service had returned to up. Normal operation has been restored.

PowerSchool carried out scheduled maintenance on Atrieve ADS04 and ADS03 from Apr 17, 2025 7:32 PM UTC to Apr 17, 2025 11:32 PM UTC. The official status noted the maintenance was in progress and that updates would be provided as necessary. The maintenance lasted about 4 hours. The Atrieve ADS04 and ADS03 components were returned to normal after the window. The provider issued 2 status updates during the incident, documenting the in-progress maintenance and the completion.

PowerSchool conducted scheduled maintenance on MyPowerHub from Apr 17, 2025 12:02 AM UTC to Apr 17, 2025 5:02 AM UTC, lasting about 5 hours. During this period, access to MyPowerHub was limited for users. A small number of user reports were received during the window.

PowerSchool's status page showed two official updates: an initial in-progress maintenance note and a final update confirming the service had returned to normal at Apr 17, 2025 5:02 AM UTC. The maintenance affected only the MyPowerHub component and did not indicate broader regional impact.

In Canada, SchoolMessenger Communicate experienced performance issues where some broadcasts showed a Processing status and were not sent. The outage began at 12:27 PM UTC and was resolved by 12:52 PM UTC, lasting approximately 25 minutes. The provider issued 2 status updates during the incident, noting the Canada-specific performance issue and later confirming the service had recovered.

PowerSchool experienced a brief outage affecting the Atrieve application on AB07. Access to Atrieve was unavailable and certain functions within Atrieve were not operating for customers on AB07. The outage lasted approximately 15 minutes, beginning on Apr 14, 2025 8:42 PM UTC and ending on Apr 14, 2025 8:57 PM UTC.

PowerSchool reported a partial service disruption affecting Schoology Learning, with some users experiencing intermittent access and degraded functionality. The outage began at Apr 14, 2025 2:57 PM UTC and was resolved by Apr 14, 2025 6:07 PM UTC, lasting a little over 3 hours. The issue was confined to the Schoology Learning component of PowerSchool's platform.

PowerSchool SIS underwent a scheduled maintenance window to upgrade to version 25.4.2.1. The maintenance began at 1:02 AM UTC and completed at 10:03 AM UTC, a duration of about 9 hours.

During this period, access to PowerSchool SIS was intermittently limited as the upgrade was applied. PowerSchool posted two official updates: one noting the maintenance in progress and another confirming the service was back to normal after the update.