PowerSchool Outage History

PowerSchool conducted a scheduled maintenance window affecting 16 Atrieve hosts (HOST13, HOST31, HOST02, HOST03, HOST04, HOST05, HOST06, HOST07, HOST08, HOST11, HOST12, HOST32, HOST33, HOST34, HOST35, HOST36). The maintenance began at Mar 29, 2025 3:32 AM UTC and was completed by Mar 29, 2025 6:32 AM UTC UTC, with the affected components briefly listed as maintenance before returning to service. The status page confirmed the maintenance window and that all hosts returned to up by 06:32 UTC, marking the end of the maintenance.

PowerSchool's Atrieve application experienced intermittent errors and inaccessibility, impacting users attempting to work in Atrieve. The incident began at Mar 24, 2025 3:47 PM UTC and affected seven Atrieve hosts (HOST03, HOST04, HOST05, HOST06, HOST08, HOST11, HOST12). The issue lasted about 1 hour and 15 minutes, with services largely returning to normal by Mar 24, 2025 5:02 PM UTC.

The provider posted two status updates during the event, first noting ongoing investigation and later confirming host recovery as the system returned to normal.

PowerSchool underwent a scheduled maintenance window to upgrade two components: Special Programs and PowerSchool eSchoolPlus SIS. Special Programs was upgraded to Version 25.3.0.0, and PowerSchool eSchoolPlus SIS was upgraded to Version 25.2.1.1. The maintenance window began at 1:37 AM UTC and lasted about 13 hours 25 minutes, concluding at 3:02 PM UTC when SIS came back online. During the incident, updates indicated ongoing maintenance and upgrades, with Special Programs returning to service by 9:32 AM UTC and the SIS component fully restored by 3:02 PM UTC. The provider issued 4 status updates over the course of the window.

PowerSchool reported an issue with inbound phone lines for SchoolMessenger Communicate/Safe Arrival in Canada, causing busy signals for calls to inbound numbers. The disruption affected users relying on SchoolMessenger communications in Canada. The incident began at Mar 20, 2025 6:52 PM UTC and lasted about 21 hours, with the outage resolved by Mar 21, 2025 3:52 PM UTC. The event mainly impacted inbound calling across Canada.

PowerSchool issued 2 official status updates during the incident, marking the progression from investigating to a degraded service and then to restored. The impact was regional to Canada, with no global disruption reported.

PowerSchool carried out a planned maintenance window to deploy State/Provincial Reporting Version 25.3.2.0 for GA, MA, UT, and NJ, affecting two components: MyPowerHub and PowerSchool SIS. This was a multi-step upgrade with updates posted as progress was made. MyPowerHub was brought back online by 5:02 AM UTC, and PowerSchool SIS completed maintenance by 9:02 AM UTC.

The status page documented the maintenance progression with updates at 12:02 AM UTC, 1:02 AM UTC, 5:02 AM UTC, and 9:02 AM UTC UTC, reflecting the staged deployment across the two components and regional focus on GA, MA, UT, and NJ.

PowerSchool's Performance Matters platform experienced a prolonged outage beginning at Mar 18, 2025 5:57 AM UTC, leaving students and educators unable to access the service and causing login failures and missing functionality. The Atrieve / HOST06 component also went down later in the window at Mar 18, 2025 11:07 PM UTC, further contributing to the disruption. On the status page, the issue was identified and restoration started in a phased approach, with full operation expected the next morning. The outage lasted roughly 19 hours, and Performance Matters transitioned to full up status by Mar 19, 2025 10:57 AM UTC.

During the incident, PowerSchool issued multiple updates as engineers worked to recover services. Users across multiple regions reported outages and errors while attempting to use Performance Matters, underscoring the broad impact before service was restored.

PowerSchool reported an outage affecting Atrieve on AB07 (HOST07), making the service unavailable for customers on AB07. A user reported issues at 7:15 PM UTC ahead of the official acknowledgment. The outage began at 7:27 PM UTC and lasted until 8:37 PM UTC when the service was restored.

The provider issued 2 status updates during the incident as they investigated and then confirmed restoration. The impact was localized to the Atrieve/HOST07 component on AB07 with no broader disruption.

PowerSchool conducted scheduled maintenance to upgrade Enrollment Express and ECollect to version 25.3.0.0. The maintenance began at 1:02 AM UTC and the window concluded at 1:32 PM UTC, during which Enrollment Express/ECollect were in maintenance mode. This caused district-wide unavailability of PowerSchool SIS for some users, with reports of login and access issues from Claremont, New Hampshire. The maintenance lasted about 12 hours 30 minutes. The provider issued 2 status updates during the incident as work progressed.

PowerSchool SIS underwent a scheduled maintenance window to install the State/Provincial Reporting Version 25.3.1.0 upgrade. The maintenance began at Mar 16, 2025 1:02 AM UTC and concluded by Mar 16, 2025 9:02 AM UTC, with the PowerSchool SIS component temporarily unavailable during the upgrade. PowerSchool issued two official status updates as the maintenance progressed, and the incident was contained to the PowerSchool SIS component. The maintenance lasted about eight hours and concluded with PowerSchool SIS returning to normal operation.

PowerSchool carried out scheduled maintenance across Enrollment, PowerSchool eSchoolPlus SIS, eFinancePlus, BusinessPlus, and Special Programs. The maintenance began with the Enrollment upgrade at Mar 15, 2025 1:02 AM UTC and progressed through the day with updates at Mar 15, 2025 3:02 AM UTC, Mar 15, 2025 5:02 AM UTC, Mar 15, 2025 6:18 AM UTC, Mar 15, 2025 7:02 AM UTC, Mar 15, 2025 8:02 AM UTC, Mar 15, 2025 3:02 PM UTC, Mar 15, 2025 4:02 PM UTC. The final update at Mar 15, 2025 7:17 PM UTC saw BusinessPlus come back up.