PowerSchool Outage History

PowerSchool reports a brief incident impacting Atrieve on HOST03, causing errors in some applications and degraded performance. The issue began at Mar 14, 2025 5:38 PM UTC and was resolved by Mar 14, 2025 7:03 PM UTC, lasting about 1 hour 25 minutes. The vendor issued 2 official status updates during the incident, first noting an investigation and later that the service had returned to normal.

PowerSchool initiated a scheduled maintenance window that affected two components: MyPowerHub and PowerSchool SIS. The window began at 12:02 AM UTC and continued through the day as upgrades were applied. MyPowerHub entered maintenance at the start and came back online at 5:02 AM UTC, while PowerSchool SIS remained under maintenance until 11:02 AM UTC when it was brought back online.

PowerSchool published four updates during the window to communicate progress. The impact appeared global, with no clear regional pattern. The total maintenance duration was about 11 hours, from 12:02 AM UTC to 11:02 AM UTC.

An outage began at Mar 10, 2025 9:32 PM UTC and affected PowerSchool Atrieve performance and SchoolMessenger Communicate deliveries (Email, Stationery, and Newsletter), with Canada-specific broadcast issues. Users experienced degraded Atrieve performance and interruptions to SchoolMessenger communications during the incident, which lasted about 22 hours and 40 minutes and involved two components: Atrieve / HOST02 and SchoolMessenger Communicate. The outage spanned across most of the timeline, with multiple status updates reflecting the evolving impact.

PowerSchool performed a scheduled maintenance window for the Unified Talent suite to implement the Version 25.3.0.0 upgrade for Perform Enterprise and Professional Learning. The maintenance began at Mar 10, 2025 4:02 AM UTC and affected both components, which were transitioned to maintenance during the window. The maintenance lasted roughly 6 hours, with services returning to normal at Mar 10, 2025 10:03 AM UTC.

PowerSchool posted two status updates during the incident, one announcing the maintenance in progress and another confirming the upgrade completion and return to normal operation for both Unified Talent components.

PowerSchool conducted scheduled firewall maintenance across its core infrastructure starting at Mar 8, 2025 5:03 PM UTC, placing several components into maintenance mode. The affected services included PowerSchool SIS, Analytics & Insights, Enrollment, Special Programs, Allovue (Allocate, Budget, Manage), Connected Intelligence K-12 and P20W, and the DEX Infrastructure firewall. The maintenance continued through the night and into Mar 9, 2025 1:02 AM UTC, lasting about eight hours, with four status updates issued by PowerSchool during the incident.

PowerSchool performed scheduled maintenance to upgrade PowerSchool eSchoolPlus SIS to version 25.2.0.0, along with related Special Programs maintenance. The maintenance window began at 4:02 AM UTC; Special Programs maintenance completed by 10:32 AM UTC, while the PowerSchool eSchoolPlus SIS upgrade continued until 4:02 PM UTC when that component came back online. The two components affected were PowerSchool eSchoolPlus SIS and Special Programs.

PowerSchool SIS underwent scheduled maintenance to complete OS patching via a full VM restart. The maintenance window lasted about 8 hours, from 1:02 AM UTC to 9:02 AM UTC. During this period, services were in maintenance mode and users may have experienced intermittent access to PowerSchool SIS. The provider published two status updates: one indicating the maintenance was in progress and another confirming that PowerSchool SIS had returned to normal operation.

PowerSchool's Atrieve component (Atrieve / HOST02) experienced an outage that degraded performance for about 20 minutes. The incident began at Mar 6, 2025 11:27 PM UTC and was resolved by Mar 6, 2025 11:47 PM UTC. Users may have encountered slower response times or intermittent access to Atrieve during this window. PowerSchool issued two status updates during the incident: an initial investigation notice and a follow-up confirming that the HOST02 component had recovered.

PowerSchool reported an incident affecting inbound phone lines for SchoolMessenger Communicate and SafeArrival in Canada, causing intermittent errors for callers. The outage began at 4:27 PM UTC and was resolved by 10:22 PM UTC, lasting about 5 hours and 55 minutes. Inbound calls from Canada were intermittently unable to connect or produced error messages.

PowerSchool's status page showed two updates during the incident, noting investigation and eventual resolution. The affected component was SchoolMessenger Communicate, with the incident transitioning from normal to degraded and back to normal as service was restored.

PowerSchool scheduled maintenance affected the MyPowerHub component. The maintenance began at Mar 6, 2025 1:02 AM UTC and concluded at Mar 6, 2025 6:02 AM UTC, lasting about 5 hours. During the window, users may have experienced limited access to MyPowerHub features, as the component transitioned from operational to maintenance and back to normal after the window closed.

There were two status updates from PowerSchool during the incident, and no user reports were received related to this maintenance window.