PowerSchool Outage History

PowerSchool reported intermittent performance issues affecting SchoolMessenger Presence and CivicLive websites, with some sites loading slowly for users. The incident began at Mar 5, 2025 2:52 PM UTC and was resolved by Mar 5, 2025 3:57 PM UTC, lasting about 1 hour. SchoolMessenger posted two status updates during the incident to communicate the issue and its resolution, while user reports described slow loading experiences.

PowerSchool's Atrieve service on AB02 and AB07 hosts experienced a brief outage, with access to certain Atrieve functions unavailable. The incident affected two components: Atrieve/HOST02 and Atrieve/HOST07. The outage began at Mar 3, 2025 9:47 PM UTC and was resolved by Mar 3, 2025 10:27 PM UTC, lasting about 40 minutes. During the incident, PowerSchool published two status updates documenting the investigation and resolution.

PowerSchool SIS core underwent a scheduled maintenance window to deploy the 25.2.0.0 release upgrade. The maintenance began at 1:03 AM UTC and concluded at 10:02 AM UTC. During this period, access to the PowerSchool SIS core was managed under maintenance status.

PowerSchool's status page documented the process, first noting the maintenance in progress and later signaling restoration as the upgrade completed. This was a planned activity affecting the PowerSchool SIS component, and normal operation was resumed after the maintenance window.

PowerSchool conducted scheduled maintenance across eFinancePlus and BusinessPlus on Mar 1, 2025 4:02 AM UTC. The work began with an upgrade for eFinancePlus (Versions 22.4.42.0 & 23.10.17.0) and continued with OS patching for BusinessPlus. The maintenance window progressed with eFinancePlus entering maintenance at Mar 1, 2025 4:02 AM UTC and BusinessPlus entering maintenance at Mar 1, 2025 8:02 AM UTC. eFinancePlus returned to normal at Mar 1, 2025 4:08 PM UTC, followed by BusinessPlus returning to normal at Mar 1, 2025 8:18 PM UTC. The entire maintenance lasted approximately 16 hours and 16 minutes.

A scheduled maintenance window for PowerSchool's MyPowerHub ran from Feb 27, 2025 1:02 AM UTC to Feb 27, 2025 6:02 AM UTC. The MyPowerHub component was placed into maintenance during this period and subsequently returned to normal operation. PowerSchool posted two official status updates to communicate progress and closure of the maintenance.

PowerSchool experienced multi-component interruptions affecting Atrieve endpoints AB02, AB05, AB07, AB33 and related PowerSchool SIS services. Users reported login failures and page load errors, with some end users unable to access portals or complete tasks. The incidents began on Feb 10, 2025 8:57 PM UTC and involved several down and maintenance transitions across multiple hosts over the following days, including AB02/AB05 and later AB07/AB33.

In parallel, SchoolMessenger communications faced intermittent phone-broadcast delivery issues in Canada, tied to a telephony vendor outage, as updates on the status page described ongoing investigations and mitigations. PowerSchool's status updates documented numerous maintenance windows (Analytics & Insights, eFinancePlus, SIS Core releases) and ongoing investigations as teams worked with vendors to resolve the issues. Recovery progressed gradually, with some components restored to up or maintenance status by late February, while other services continued to experience degraded performance.

PowerSchool experienced an outage affecting SSO-based access to Digital Document Delivery, preventing school users from creating and sending jobs. A workaround was available for those who could log in directly. The issue impacted four components in the PowerSchool Document Cloud across the US & Canada: Document Delivery US, Document Management US, Document Delivery Canada, and Document Management Canada. The outage began at Feb 6, 2025 6:12 PM UTC and was resolved by Feb 6, 2025 7:37 PM UTC, lasting about 1 hour and 25 minutes. PowerSchool issued two status updates during the incident and indicated a fix was planned to resolve the issue.

Impact was limited to SSO workflows; users relying on SSO could not create or send jobs, while direct login remained functional. The incident, confined to US and Canada regions, demonstrates a targeted disruption to document delivery and management services within that geography.

PowerSchool SIS underwent a scheduled maintenance window to perform a full VM restart as part of completing operating system patching. The maintenance was active from Feb 6, 2025 1:07 PM UTC to Feb 6, 2025 3:47 PM UTC, during which users may have experienced intermittent access to PowerSchool SIS.

PowerSchool issued two official status updates during the incident, noting the maintenance in progress and its completion. The outage lasted about 2 hours and 40 minutes before services returned to normal for the PowerSchool SIS component.

PowerSchool experienced a brief login issue affecting Atrieve on the SK32 server. The incident began at Feb 5, 2025 3:02 PM UTC when the Atrieve / HOST32 component was listed as degraded, with users potentially unable to log in. The provider posted an update about investigating an issue impacting Atrieve for users on the SK32 Server, and the issue was resolved within about 10 minutes. The service was restored by Feb 5, 2025 3:12 PM UTC after two official status updates.

Impact was limited to the Atrieve on SK32, with no broader outages reported across other PowerSchool services or components.

PowerSchool SIS underwent a scheduled maintenance window to upgrade State/Provincial Reporting to version 25.1.2.0 for Idaho (ID), Ontario (ON), and Texas (TX). The maintenance began at Feb 5, 2025 1:02 AM UTC and completed by Feb 5, 2025 10:02 AM UTC, lasting about 9 hours. During the window, users may have experienced temporary access issues or degraded performance while the upgrade progressed. A single user report was logged at 3:00 AM UTC from Saskatoon, Saskatchewan, Canada.