PowerSchool Outage History

PowerSchool's Atrieve service experienced an outage affecting end users' access to the Atrieve application on the SK32 servers. The incident began on Feb 4, 2025 10:42 PM UTC when Atrieve - SK32 - Application is unavailable was first reported and an investigation was started. A follow-up update indicated issues on the AB02 servers as well, with users potentially experiencing slowness or errors while using Atrieve on AB02.

By Feb 4, 2025 11:52 PM UTC, Atrieve on HOST02 and HOST32 had been recovered. The outage lasted about 1 hour and 10 minutes, and the provider issued three status updates during the event, documenting the progression from investigation to restoration.

PowerSchool conducted a scheduled maintenance window to upgrade Unified Talent Professional Learning and Unified Talent Perform Enterprise to Version 25.2.0.0. The maintenance began at 5:17 AM UTC and ran for about 5 hours 45 minutes, with both components listed under maintenance during the period and then returned to normal.

PowerSchool conducted a scheduled maintenance window to apply the Professional Learning and Perform Enterprise upgrade to version 25.2.0.0. The two Unified Talent components were placed in maintenance during the window, briefly impacting access while the upgrade was applied.

The maintenance began at 5:02 AM UTC and concluded at 5:12 AM UTC, lasting about 10 minutes. The status page indicated the upgrade was in progress and that services would return to normal once the maintenance completed. Services were back online by the end of the window.

PowerSchool carried out the PowerSchool SIS Core 25.1.0.0 Upgrade during a scheduled maintenance window affecting two components: PowerSchool SIS and Schoology Learning. The maintenance ran from Feb 2, 2025 2:02 AM UTC to Feb 2, 2025 11:02 AM UTC. Schoology Learning transitioned to maintenance at Feb 2, 2025 2:02 AM UTC and returned to normal by Feb 2, 2025 6:02 AM UTC, while PowerSchool SIS remained in maintenance for the entire window and came back up at Feb 2, 2025 11:02 AM UTC.

The provider issued three status updates during the incident to communicate progress and completion of the upgrade.

PowerSchool carried out an extended, scheduled maintenance window affecting 16 Atrieve hosts and core services. The window began at Feb 1, 2025 3:03 AM UTC and concluded at Feb 1, 2025 8:32 PM UTC, lasting about 17 hours and 29 minutes. During the window, multiple components were placed into maintenance and gradually brought back online as patches and OS updates were applied across affected services.

PowerSchool's Atrieve application on the BC03 set of servers experienced a brief outage, with Atrieve / HOST03 and Atrieve / HOST02 going down. Access to Atrieve was unavailable starting at 11:28 PM UTC and was restored by 11:47 PM UTC. The provider logged an initial investigation into access issues affecting the BC03 server set, and issued updates indicating the services returned to normal after the affected hosts were brought back online. The incident was localized to the BC03/BC02 host pair and did not indicate broader impact on other PowerSchool services.

PowerSchool experienced a brief outage affecting Atrieve on AB07, impacting customers relying on Atrieve on that host. The outage began at 7:02 PM UTC and was resolved by 7:07 PM UTC, lasting about 5 minutes. A user reported issues during the event. The Atrieve / HOST07 component was unavailable during the incident. The provider issued 2 status updates as the incident unfolded, starting with an Investigating update and followed by a restoration notice.

PowerSchool's MyPowerHub underwent a scheduled maintenance window from 1:02 AM UTC to 6:02 AM UTC, lasting about 5 hours. The maintenance affected the MyPowerHub component, during which some users reported connectivity issues or intermittent access. This was a routine maintenance event with impact limited to the targeted component.

PowerSchool issued two official status updates during the incident, first acknowledging the maintenance in progress and later confirming that service had been restored. The incident concluded with MyPowerHub returning to normal operation at 6:02 AM UTC. No other components appeared affected based on the provider's updates.

PowerSchool experienced a multi-service outage starting at Jan 28, 2025 4:22 PM UTC that disrupted Atrieve, Document Cloud and Performance Matters. Initial issues appeared as a 403 error in Professional Learning Ad Hoc Reporting and a network problem affecting Atrieve HOST13. Users reported being unable to access Atrieve applications or submit jobs via SSO, and some Document Cloud services could not be used to create or send jobs. The incident spread over several hours with multiple components moving between degraded and unavailable states, including Document Delivery US & Canada and Document Signature Canada, as well as other Atrieve hosts.

PowerSchool's status updates documented ongoing investigations and staged recoveries. Engineers implemented fixes and monitored results as services were gradually restored; AB07 and BC03 access issues were addressed by the late evening of January 28, with some components returning to normal. A separate SFTP Update Issue affecting Performance Matters emerged on Jan 29, 2025 3:27 PM UTC and was followed by a fix; by Jan 29, 2025 8:27 PM UTC Performance Matters had been restored and related Atrieve issues largely resolved.

PowerSchool conducted scheduled maintenance and upgrades across Analytics & Insights, eFinancePlus, and PowerSchool SIS from Jan 25, 2025 1:32 AM UTC onward. The work began with Analytics & Insights entering maintenance for the 24.10.1.0 upgrade, followed by an upgrade for eFinancePlus and later a PowerSchool SIS State/Provincial Reporting minor release. Over the two-day window, components moved in and out of maintenance as upgrades progressed, with Analytics & Insights completing its upgrade and SIS returning to normal after the maintenance cycle.