PowerSchool Outage History

PowerSchool ran a scheduled maintenance window for Enrollment Express/ECollect Forms Version 25.1.0.1. The maintenance began at 1:38 AM UTC and was completed by 1:42 PM UTC, lasting approximately 12 hours and 4 minutes. During this window, Enrollment Express/ECollect transitioned to maintenance and then returned to service. The window had been announced on Jan 23, 2025 17:34 PST.

Two official status updates were posted: one announcing the scheduled maintenance and another confirming restoration of Enrollment Express/ECollect.

PowerSchool conducted a scheduled maintenance window to upgrade PowerSchool SIS to Version 25.1.2.0, with MyPowerHub undergoing the same upgrade as part of the maintenance. The update targeted Tennessee, Missouri, and Texas regions and involved two components: MyPowerHub and PowerSchool SIS. The maintenance was planned and communicated in advance, with services temporarily listed as under maintenance during the window.

PowerSchool's Unified Talent / Professional Learning experienced a brief printing issue, with users encountering errors when printing documents. The outage lasted about 1 hour and 35 minutes, from 3:07 PM UTC to 4:42 PM UTC, and the service issued 2 status updates during the incident (initially noting a printing error in Professional Learning and later confirming restoration of printing functionality).

PowerSchool experienced a brief outage affecting the Special Programs sign-in, with users unable to access Special Programs unless connected to VPN. The outage began on Jan 20, 2025 6:02 PM UTC and was resolved by Jan 20, 2025 6:07 PM UTC, lasting about 5 minutes. PowerSchool indicated the issue was under investigation and provided updates as they worked to restore access; the disruption was isolated to the Special Programs component, with no broader service impact reported on the status page.

PowerSchool experienced an outage affecting the Special Programs sign-in, preventing users from signing in and presenting a VPN sign-in prompt. The incident began at Jan 20, 2025 2:57 PM UTC and lasted about 3 hours, with access restored when the Special Programs component came back online at Jan 20, 2025 5:57 PM UTC. This disruption impacted authentication for the Special Programs module, delaying access for affected users.

PowerSchool issued two status updates during the incident, first acknowledging the issue and providing ongoing updates, then confirming that Special Programs had returned to service. The outage appeared isolated to the Special Programs component and did not indicate a broader platform-wide disruption.

PowerSchool conducted a scheduled maintenance window affecting Enrollment Express and ECollect forms (Version 25.1.0.0 upgrade). During the window, access to Enrollment Express and ECollect may have been limited and users could have experienced delays with form submissions. The maintenance began at 1:02 AM UTC and was completed by 1:02 PM UTC, lasting about 12 hours.

PowerSchool posted two official updates on its status page to communicate the maintenance: one to announce the start of maintenance and another to confirm restoration. The status transitioned from up to maintenance at Jan 20, 2025 1:02 AM UTC and back to up at Jan 20, 2025 1:02 PM UTC.

PowerSchool SIS underwent scheduled maintenance to upgrade to version 25.1.1.0. The maintenance window started at Jan 19, 2025 1:32 AM UTC and finished at Jan 19, 2025 9:32 AM UTC, lasting roughly 8 hours. After the window, PowerSchool SIS returned to normal operation as updates were published on the status page.

PowerSchool carried out a series of scheduled maintenance sessions on 2025-01-18 that affected Enrollment, PowerSchool eSchoolPlus SIS, and BusinessPlus. The work began at 2:02 AM UTC with Enrollment entering maintenance, followed by 4:02 AM UTC for PowerSchool eSchoolPlus SIS. Enrollment returned to up at 6:02 AM UTC, and a second maintenance window started for BusinessPlus at 8:02 AM UTC. The SIS component came back online at 4:02 PM UTC and BusinessPlus was fully restored by 8:02 PM UTC. Users may have experienced intermittent access to these modules during the maintenance windows.

PowerSchool conducted a scheduled maintenance window for MyPowerHub. The maintenance began at Jan 16, 2025 1:02 AM UTC and was completed by Jan 16, 2025 6:02 AM UTC, lasting approximately 5 hours. The PowerSchool status page indicated MyPowerHub was in maintenance during the window and later returned to normal operation. The maintenance affected only the MyPowerHub component.

PowerSchool Atrieve services including Atrieve Web, Atrieve Portal, Document Storage and Scanning experienced degraded performance beginning at 7:17 PM UTC. Fifteen Atrieve hosts (HOST02, HOST03, HOST04, HOST05, HOST06, HOST07, HOST08, HOST11, HOST12, HOST31, HOST32, HOST33, HOST34, HOST35, HOST36) were affected, leading to login difficulties and issues accessing files for users. In Ashburn, Virginia, users reported errors such as the requested file could not be found on this server. The degradation persisted until 11:17 PM UTC, lasting roughly 28 hours.