Is Smartsheet Customer Support Portal down?
Current Smartsheet Customer Support Portal status is UP

We checked the official Smartsheet Customer Support Portal Status Page 3 min. 58 sec. ago. Learn more
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Recent Smartsheet Customer Support Portal Outages and Issues

Follow the recent outages and downtime for Smartsheet Customer Support Portal in the table below.

Start Time

Type

Length

Message

Details

December 05, 2022 21:13 UTC

WARN

about 3 hours

Investigating Customer Support Portal Issues

See more
Start Time

December 05, 2022 21:13 UTC

Type WARN
Affected Components

Help and Community - Customer Support Portal

Message

Investigating Customer Support Portal Issues

Details

Investigating - We are currently investigating some customer reports of issues using the Customer Support Portal. This issue is related to a third party service and has no impact on the core Smartsheet platform. Customers can submit cases via https://help.smartsheet.com/contact/smartsheetapp in the meantime. We will provide an update in 60 minutes. Dec 05, 2022 - 13:12 PST

No outages or status changes in the last 24 hours

Smartsheet Customer Support Portal status, last 24 hours:

5:00 AM
11:00 AM
5:00 PM
11:00 PM
5:00 AM
5:00 AM
5:00 PM
5:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Smartsheet Customer Support Portal Outage and Status History

We've been monitoring Smartsheet Customer Support Portal outages since December 12, 2016.
Here's the history of service outages we've observed from the Smartsheet Customer Support Portal Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Smartsheet Customer Support Portal Status Page Integration

Smartsheet Customer Support Portal is a Productivity solution that StatusGator has been monitoring since December 2016. Over the past over 7 years, we have collected data on on more than 761 outages that affected Smartsheet Customer Support Portal users. When Smartsheet Customer Support Portal publishes downtime on their status page, they do so across 61 components and 12 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 200 StatusGator users monitor Smartsheet Customer Support Portal to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular productivity services monitored on our platform. We've sent more than 26,300 notifications to our users about Smartsheet Customer Support Portal incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Smartsheet Customer Support Portal is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Smartsheet Customer Support Portal is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Smartsheet Customer Support Portal posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Smartsheet Customer Support Portal enters a pre-planned maintenance window, keeping you up to date.

Since Smartsheet Customer Support Portal publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Smartsheet Customer Support Portal posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Smartsheet Customer Support Portal has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Smartsheet Customer Support Portal has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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