Is West Intercall Down? Current West Intercall Status: up

Notification Frequency

  • Averages less than 1 per day:
  • There were 7 WARN notices last 30 days
  • There were 0 DOWN notices last 30 days

Status History

We've been monitoring West Intercall since November 3, 2018. Here's the history of service outages we've observed from the West Intercall status page:

Recent West Intercall Outages and Issues

Follow the recent outages and downtime for West Intercall in the table below.

Click the screen icon to see the status page screenshot we captured at the time of the incident:

Start Time Type Length Message Details
July 07, 2020 18:18 UTC WARN about 1 hour INC0574714 - Delays in Provisioning, Updating, Creating and Deleting Users in IUM/UMX Investigating - Internal and external customers are experiencing delays in provisioning, updating...
July 07, 2020 04:03 UTC MAINTENANCE about 2 hours CHG0095271- LON13 - Network Maintenance (Load Balancer) In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
July 05, 2020 00:38 UTC WARN 30 minutes INC0572329- Campaign Central is experiencing delays in sending outbound notifications Identified - Beginning early morning on 7/4, Campaign Central began experiencing delays in sendin...
July 02, 2020 17:23 UTC WARN about 2 hours INC0571213 - Portion of HouseCalls voice messages not being assigned and delivered Identified - Intrado teams are currently working on a fix for an issue that is causing some patie...
June 30, 2020 21:13 UTC WARN about 1 hour INC0569906 - HouseCalls experiencing parse failures for some customers Identified - Intrado teams are currently working on an issue preventing some files from parsing o...
June 26, 2020 03:03 UTC MAINTENANCE about 6 hours June HealthCare SWN HouseCalls / TLINK Platform Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
June 25, 2020 03:03 UTC MAINTENANCE about 6 hours June HealthCare LMT HouseCalls / TLINK Platform Maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
June 24, 2020 18:18 UTC WARN about 4 hours INC0565216/INC0565424 - Televox HouseCalls Partial Outage Investigating - Intrado teams are currently investigating an incident that is causing connectivit...
June 22, 2020 16:38 UTC WARN about 2 hours INC0563658 - Status updates for completed calls are not being posted. Investigating - Beginning on Friday, June 12, 2020: Some calls that have completed and were succ...
June 19, 2020 17:18 UTC WARN about 1 hour INC0561092 - Portion of HouseCalls patient responses to SMS messages are failing Investigating - A portion of messages from patients responding to HouseCalls messages are failing...

Supported Features

We support the following features in our integration with the West Intercall status page. More details about each feature are detailed below.

  • Down Notifications
  • Warn Notifications
  • Differentiates Maintenance Notices
  • Status Overview
  • Status Details
  • Component Status Filtering

Status Page Feature Descriptions

Down Notifications
If West Intercall is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn Notifications
Warn notifications are used when West Intercall is undergoing a non-critical issue like minor service issues, performance degredation, non-core bugs, capacity issues, or problems affecting a small number of users.
Differentiates Maintenance Notices
West Intercall posts separate notifications for planned maintenance work. StatusGator will notify subscribers when West Intercall enters a pre-planned maintenance window, keeping you up to date.
Status Overview
When West Intercall posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
Status Details
When West Intercall has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occurr.
Component Status Filtering
Because West Intercall has several components, each with their individual statuses, StatusGator can differeniate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

FAQ

Is West Intercall down today?

According to its status page West Intercall is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when West Intercall is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if West Intercall is having issues?

There are two main options: You can check the West Intercall status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

West Intercall status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the West Intercall status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting West Intercall customer support while checking everything on your side. You can also try Tweeting at them via @intercall on Twitter.