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West Intercall Status up

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Supported Features

  • Down notifications
  • Warn notifications
  • Differentiates maintenance notices
  • Status message overview
  • Status message details

Notification Frequency

  • Averages less than 1 per day
  • There were 7 WARN notices last 30 days
  • There were 2 DOWN notices last 30 days

Status History

Monitoring since November 3, 2018

Recent Events

Start Time Type Length Message Details
May 22, 2019 16:08 UTC WARN about 2 hours INC0258164 - Audio issues for Reservationless-Plus and Operator Assisted Conferencing Identified - West teams continue to investigate audio issues with Reservationless-Plus and Operat...
May 21, 2019 18:36 UTC WARN 10 minutes INC0259147 - Healthcare/Commercial - All Outbound voice processing down Update - Phone calls are going out intermittently. Services have been partially restored May 21,...
May 21, 2019 17:46 UTC DOWN 44 minutes INC0259147 - Healthcare/Commercial - All Outbound voice processing down Identified - Phone calls have stopped for Campaign Central, HouseCalls, and part of the Utilities...
May 21, 2019 15:21 UTC WARN 20 minutes INC0258991 - Engage SFTP unavailable Monitoring - Storage space has been recovered and files are currently processing. Teams will con...
May 15, 2019 17:48 UTC WARN about 18 hours INC0254506 - ADC Not Receiving New Information Monitoring - West continues to monitor this issue, however no further impact has been reported at...
May 02, 2019 21:40 UTC WARN about 17 hours INC0244547 - HouseCalls SMS delivery failures Update - Teams continue to work to mitigate impact to affected customers. That is expected to be...
May 02, 2019 12:58 UTC WARN about 1 hour INC0243854 - IVR Not Resonding to Inbound Traffic Update - Teams are continuing to get severs to 100% operation in Longmont. May 2, 13:44 UTC
May 02, 2019 11:43 UTC DOWN about 1 hour INC0243854 - IVR Not Resonding to Inbound Traffic Identified - West has found the issues and is in the process of restoring service to affected cus...
April 29, 2019 18:01 UTC WARN 27 minutes INC0241257 - P3 - Intermittent experience adverse performance to to inbound and outbound connections Investigating - Intermittent impact to CCA- dial-me traffic and inbound and outbound connections....
April 01, 2019 18:07 UTC WARN about 8 hours INC0216921 - WebEx site that utilize Reservationless Plus Audio Integration - Performance Delays Monitoring - Engineers have restored services with successful validation tests completed.This inc...