Is Zendesk Billing down?
Current Zendesk Billing status is UP

We checked the official Zendesk Billing Status Page 5 sec. ago. Learn more
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Recent Zendesk Billing Outages and Issues

Follow the recent outages and downtime for Zendesk Billing in the table below.

Start Time

Type

Length

Message

Details

February 26, 2024 18:26 UTC

DOWN

about 3 hours

Issues accessing product on Pod 29

See more
Start Time

February 26, 2024 18:26 UTC

Type DOWN
Affected Components

Talk - Inbound Calls

Support - SLAs

Support - Apps

Chat - Dashboard

Chat - Chat Widget

Support - Apps Marketplace

Support - Search

Support - Agent Experience

Support - API

Support - Talk (via Support)

Support - Ticketing

Support - Triggers & Automations

Support - Mobile Apps

Support - Support SDK

Support - Web Widget

Support - Email

Support - Chat (via Support)

Support - Explore (via Support)

Support - Sell (via Support)

Support - Sunshine (via Support)

Support - Agent Workspace (via Support)

Support - Zendesk Advocacy Widget (via support)

Support - Macros

Support - Social Channels

Support - Sunco (via Support)

Guide - Articles / Knowledge Base

Guide - Community

Guide - Misc

Guide - API

Guide - Search

Guide - Requests / Request Form

Chat - Static Assets

Chat - Mobile Apps

Chat - Chat SDK

Chat - API

Chat - Chat Conversation API

Chat - Zendesk Advocacy Widget (via chat)

Talk - Outbound Calls

Talk - Call Recordings / Transcriptions

Talk - API

Talk - Zendesk Advocacy Widget (via talk)

Talk - Call Greetings

Talk - Digital Calls

Sell - Web Interface

Sell - Mobile Synchronization

Sell - Email Service

Sell - Data Import Service

Sell - Search Service

Sell - API

Sell - Misc

Sell - Apps

Sell - Zendesk Advocacy Widget (via sell)

Sunshine Platform - Custom Objects

Sunshine Platform - Events and Profiles

Sunshine Platform - Sandbox

Sunshine Platform - Webhooks

Sunshine Platform - Marketplace

Sunshine Platform - API Dashboard

Sunshine Platform - ZIS (Zendesk Integration Services)

Sunshine Platform - AWS Eventbridge Connector

Sunshine Platform - Incremental Ticket & Event Export API

Sunshine Platform - Developer Portal

Sunshine Conversations - Dashboard

Sunshine Conversations - Hosted WhatsApp API Clients

Sunshine Conversations - SDKs

Sunshine Conversations - Third-Party Channels

Sunshine Conversations - Misc

Services - Billing

Services - Answer Bot

Services - Admin Center

Talk - Text Messages

Sell - Voice Service

Guide - Zendesk Advocacy Widget (via guide)

Support - Views

Services - Insights / GoodData

Sunshine Conversations - Core API & Webhooks

Chat - Misc

Support - Misc

Talk - Misc

Talk - Talk Settings

Sell - Apps Marketplace

Message

Issues accessing product on Pod 29

Details

We are investigating an issue that is impacting a subset of customers on Pod 29, causing access issues and preventing use of the product. We will provide further updates soon.

January 12, 2024 04:01 UTC

WARN

about 10 hours

Zendesk connectivity issues for some users in India

See more
Start Time

January 12, 2024 04:01 UTC

Type WARN
Affected Components

Guide - API

Chat - API

Support - Explore (via Support)

Support - Sell (via Support)

Support - Agent Workspace (via Support)

Support - Zendesk Advocacy Widget (via support)

Support - Macros

Support - Social Channels

Support - Sunco (via Support)

Guide - Articles / Knowledge Base

Guide - Community

Guide - Misc

Guide - Search

Guide - Zendesk Advocacy Widget (via guide)

Guide - Requests / Request Form

Chat - Dashboard

Chat - Chat Widget

Chat - Static Assets

Chat - Mobile Apps

Chat - Chat SDK

Chat - Zendesk Advocacy Widget (via chat)

Talk - Inbound Calls

Talk - Outbound Calls

Talk - Call Recordings / Transcriptions

Talk - Misc

Talk - API

Talk - Zendesk Advocacy Widget (via talk)

Talk - Text Messages

Talk - Call Greetings

Talk - Talk Settings

Talk - Digital Calls

Explore - Data Extraction & Transformation

Explore - Data Exploration & Visualization

Explore - Dashboard Scheduling & Sharing

Explore - Misc

Explore - Zendesk Advocacy Widget (via explore)

Explore - Live Data Streaming

Sell - Web Interface

Sell - Mobile Synchronization

Sell - Email Service

Sell - Voice Service

Sell - Data Import Service

Sell - Search Service

Sell - API

Sell - Apps

Sell - Apps Marketplace

Sell - Zendesk Advocacy Widget (via sell)

Sunshine Conversations - Misc

Services - Billing

Services - Insights / GoodData

Services - Answer Bot

Services - Admin Center

Tymeshift - Zendesk App

Tymeshift - Time & Attendance

Tymeshift - Schedule

Tymeshift - Forecast

Tymeshift - Admin function

Tymeshift - Reporting

Sell - Misc

Support - Agent Experience

Support - Sunshine (via Support)

Support - Web Widget

Chat - Misc

Chat - Chat Conversation API

Support - Ticketing

Support - Views

Support - Triggers & Automations

Support - SLAs

Support - Mobile Apps

Support - Support SDK

Support - Misc

Support - API

Support - Apps

Support - Apps Marketplace

Support - Search

Support - Email

Support - Chat (via Support)

Support - Talk (via Support)

Sunshine Conversations - Dashboard

Sunshine Conversations - Core API & Webhooks

Sunshine Conversations - Hosted WhatsApp API Clients

Sunshine Conversations - SDKs

Sunshine Conversations - Third-Party Channels

Message

Zendesk connectivity issues for some users in India

Details

We are aware of Zendesk access issues for a small subset of users in India. Current indications point to a regional network issue and we are working with service providers to mitigate the issue. We will provide an update here when more information is available.

October 23, 2023 16:16 UTC

DOWN

3 months

Pod 13 issues with chat queues, accepting chats, SLAs and other routing systems

See more
Start Time

October 23, 2023 16:16 UTC

Type DOWN
Affected Components

Services - Billing

Services - Insights / GoodData

Services - Answer Bot

Services - Admin Center

Message

Pod 13 issues with chat queues, accepting chats, SLAs and other routing systems

Details

We are beginning to see some recovery from the varied symptoms seen in Pod 13 today. SLAs are beginning to process normally, views are starting to load properly, and chats and Talk calls are beginning to route as expected. Please let us know if you continue to experience any issues.

October 23, 2023 14:21 UTC

WARN

about 2 hours

Billing system is in maintenance mode

See more
Start Time

October 23, 2023 14:21 UTC

Type WARN
Affected Components

Services - Billing

Services - Insights / GoodData

Services - Answer Bot

Services - Admin Center

Message

Billing system is in maintenance mode

Details

Due to an unexpected outage from one of our key partners, we will be placing our billing system into maintenance mode. This is a necessary step to ensure the integrity of our system and to prevent any potential issues. During this maintenance period, you may not be able to access your billing information or make any changes to your account subscription. We will keep you updated on the progress and will notify you as soon as our billing system is back online and fully operational.

August 03, 2023 22:16 UTC

DOWN

about 2 hours

Trial accounts are unable to convert to paid accounts

See more
Start Time

August 03, 2023 22:16 UTC

Type DOWN
Affected Components

Support - API

Support - Misc

Support - Apps

Support - Apps Marketplace

Support - Search

Support - Email

Support - Chat (via Support)

Talk - Call Greetings

Talk - Digital Calls

Explore - Data Extraction & Transformation

Sell - Apps

Sell - Apps Marketplace

Sell - Zendesk Advocacy Widget (via sell)

Sell - Data Import Service

Talk - Talk Settings

Support - Macros

Support - Social Channels

Support - Sunco (via Support)

Guide - Articles / Knowledge Base

Guide - Community

Guide - Misc

Guide - API

Guide - Search

Guide - Zendesk Advocacy Widget (via guide)

Guide - Requests / Request Form

Chat - Dashboard

Chat - Mobile Apps

Chat - Chat SDK

Chat - Misc

Chat - Chat Conversation API

Chat - Zendesk Advocacy Widget (via chat)

Talk - Misc

Sunshine Conversations - Core API & Webhooks

Sunshine Conversations - Hosted WhatsApp API Clients

Sunshine Conversations - SDKs

Sunshine Conversations - Third-Party Channels

Sunshine Conversations - Misc

Services - Billing

Services - Insights / GoodData

Services - Answer Bot

Support - Talk (via Support)

Support - Explore (via Support)

Support - Sell (via Support)

Support - Sunshine (via Support)

Support - Agent Workspace (via Support)

Support - Zendesk Advocacy Widget (via support)

Support - Agent Experience

Chat - Chat Widget

Chat - Static Assets

Talk - Inbound Calls

Talk - Outbound Calls

Talk - Call Recordings / Transcriptions

Talk - API

Talk - Zendesk Advocacy Widget (via talk)

Talk - Text Messages

Sell - Email Service

Sell - Voice Service

Sell - Search Service

Sell - API

Sell - Misc

Sunshine Conversations - Dashboard

Services - Admin Center

Chat - API

Support - Triggers & Automations

Support - Ticketing

Support - Views

Support - SLAs

Support - Mobile Apps

Support - Support SDK

Support - Web Widget

Explore - Data Exploration & Visualization

Explore - Dashboard Scheduling & Sharing

Explore - Misc

Explore - Zendesk Advocacy Widget (via explore)

Explore - Live Data Streaming

Sell - Web Interface

Sell - Mobile Synchronization

Message

Trial accounts are unable to convert to paid accounts

No outages or status changes in the last 24 hours

Zendesk Billing status, last 24 hours:

6:00 PM
12:00 AM
6:00 AM
12:00 PM
6:00 PM
6:00 PM
6:00 AM
6:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

Zendesk Billing Outage and Status History

We've been monitoring Zendesk Billing outages since January 7, 2017.
Here's the history of service outages we've observed from the Zendesk Billing Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

Instant enriched data from
3,580 status pages

About Our Zendesk Billing Status Page Integration

Zendesk Billing is a CRM solution that StatusGator has been monitoring since January 2017. Over the past over 7 years, we have collected data on on more than 10,152 outages that affected Zendesk Billing users. When Zendesk Billing publishes downtime on their status page, they do so across 93 components and 10 groups using 3 different statuses: up, warn, and down which we use to provide granular uptime metrics and notifications.

More than 500 StatusGator users monitor Zendesk Billing to get notified when it's down or has an outage. This makes it one of the most popular crm services monitored on our platform. We've sent more than 182,100 notifications to our users about Zendesk Billing incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Zendesk Billing is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Zendesk Billing is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Zendesk Billing does not post separate notifications for planned maintenance work so we are unable to send notifications when maintenance windows begin. If you need Zendesk Billing maintenance notifications, please email us.

Zendesk Billing does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate Zendesk Billing maintenance events into your unified calendar.

When Zendesk Billing posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Zendesk Billing has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Zendesk Billing has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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Zendesk Billing Down?

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