Basecamp Outage History

Basecamp conducted a scheduled maintenance window for the Basecamp 4 database. The maintenance began at 5:03 AM UTC and completed at 5:33 AM UTC, lasting about 30 minutes.

During this window, two status updates were posted. No user reports were observed, and Basecamp 4 returned to normal operation after the maintenance.

Basecamp 2 underwent a scheduled maintenance window, during which the Basecamp 2 component was listed in maintenance. This was a planned operation and did not indicate a broader Basecamp-wide outage. Users may have experienced temporary access limitations to the Basecamp 2 mail-in feature during the window.

Basecamp 2 underwent a scheduled maintenance window that briefly interrupted access for users. The maintenance began at Nov 3, 2025 4:13 AM UTC and ended at Nov 3, 2025 5:13 AM UTC UTC. During this period, Basecamp 2 was listed as in maintenance on Basecamp’s status page and then returned to normal once the work was completed. The provider documented the maintenance and restoration through status updates, and the impact was limited to the Basecamp 2 component.

Basecamp 2 underwent a scheduled maintenance window. The status page shows the transition from up to maintenance at Nov 3, 2025 3:03 AM UTC, with the message "In progress - Scheduled maintenance is currently in progress" and the maintenance was ongoing for about one hour, concluding at Nov 3, 2025 4:03 AM UTC. Access to Basecamp 2 may have been intermittently affected during the window as routine work proceeded.

Basecamp ran a scheduled maintenance window for the Highrise Mail-In feature on 2025-10-17. The window lasted from 10:48 AM UTC to 11:48 AM UTC, during which the Highrise component was placed in maintenance and mail-in functionality may have been temporarily unavailable or limited.

Basecamp communicated the changes via the status page, posting two updates: one to indicate that maintenance was in progress and another to confirm the maintenance completed and the Highrise component returned to normal. The maintenance window lasted about one hour, and normal service resumed at 11:48 AM UTC.

Basecamp 4 experienced a brief outage, affecting access to Basecamp 4 for about five minutes. The incident started around 6:23 AM UTC when the status page indicated Investigating and Basecamp 4 going down. The issue appeared isolated to the Basecamp 4 component and did not indicate broader impact on other Basecamp services. User reports began around 6:00 AM UTC signaling early issues, and the service was restored by 6:28 AM UTC as Basecamp 4 came back online.

Basecamp 4 experienced a brief outage, preventing login and access to Basecamp 4 features for a short period. The incident appears linked to Cloudflare connectivity problems, with users reporting login failures and connection issues across multiple regions. The outage lasted about 5 minutes.

Basecamp 4 experienced a brief outage, with users unable to access the service for about 5 minutes. The incident began at 6:03 AM UTC and was resolved by 6:08 AM UTC. Affected users could not reach Basecamp 4 during this window, and a user reported connectivity issues during the event. The provider issued two status updates: the initial message indicated Basecamp 4 was down and that investigators were looking into the cause, and a follow-up update confirmed the service was back online.

On Sep 27, 2025 3:18 PM UTC, Basecamp Classic briefly experienced a partial outage affecting access. The incident lasted about 5 minutes and was resolved by Sep 27, 2025 3:23 PM UTC. The Basecamp status page listed a Partial System Outage for Basecamp Classic and then returned to normal. The provider issued two status updates during the incident, describing the outage and its quick recovery. The disruption was limited to the Basecamp Classic component with no other services indicated as impacted.

Basecamp 4 underwent a scheduled maintenance window on 2025-09-10. The status moved from up to maintenance at Sep 10, 2025 3:03 AM UTC and returned to up at Sep 10, 2025 4:03 AM UTC after about one hour. During the maintenance, Basecamp 4 users may have experienced brief access interruptions. The provider issued two status updates during the incident, first noting that maintenance was in progress and later confirming that service had been restored. The maintenance affected only the Basecamp 4 component.