Basecamp Outage History

Basecamp 4 Chat underwent a scheduled maintenance window lasting about one hour. The maintenance began at 3:00 AM UTC and finished at 4:03 AM UTC. During this period, Basecamp 4 features were temporarily unavailable as the team performed routine maintenance. The provider posted two status updates during the incident: the first at 3:03 AM UTC announcing maintenance started, and the second at 4:03 AM UTC confirming restoration. The incident affected a single component, Basecamp 4, and lasted approximately one hour.

Basecamp Classic underwent a scheduled maintenance window for the Mail-In feature. The Basecamp Classic component transitioned to maintenance at Aug 20, 2025 8:03 AM UTC, with the maintenance described as in progress from 8:00 AM UTC, and returned to normal operation by Aug 20, 2025 9:03 AM UTC. The provider posted two status updates during the incident, and the maintenance lasted approximately 1 hour and 3 minutes, affecting only the Basecamp Classic Mail-In functionality.

Basecamp performed scheduled maintenance on the Highrise Outbox Database, with the Highrise component transitioning from up to maintenance at 2:03 AM UTC and back to up at 2:33 AM UTC. The 30-minute window included 2 official status updates on the maintenance progress, after which the Highrise component returned to normal operation.

Basecamp 2 entered scheduled maintenance at 3:03 AM UTC and returned to normal at 5:03 AM UTC UTC. This was a routine maintenance event with no unplanned outages during the window.

The maintenance affected only the Basecamp 2 component. The Basecamp status page issued two updates during the incident to indicate the start and completion of maintenance.

Basecamp’s Highrise component experienced a brief outage, causing temporary unavailability for its Highrise features. The outage began at 3:03 PM UTC and was resolved by 3:08 PM UTC. The status page showed an Investigating message and then confirmed Highrise was back online after a short disruption. The incident involved a single component and was resolved quickly, with two official updates during the event.

Basecamp 2 underwent a scheduled BCX maintenance window beginning at Apr 23, 2025 3:03 AM UTC and ending at Apr 23, 2025 4:03 AM UTC, lasting about 1 hour. During the window, Basecamp 2 was listed as undergoing maintenance, which may have affected access to Basecamp 2 features during the window.

Two official updates were published during the incident: the first at Apr 23, 2025 3:03 AM UTC announcing that maintenance was in progress, and the second at Apr 23, 2025 4:03 AM UTC confirming Basecamp 2 had returned to normal operation.

Basecamp experienced a scheduled BCX Cache Maintenance that affected Basecamp 2. The maintenance window began at 3:03 AM UTC and ended at 5:33 AM UTC, with Basecamp 2 returning to normal operation after the window. The status page posted two updates during the incident: one to indicate the maintenance was in progress, and a later update confirming the service was back up.

Basecamp 2 underwent scheduled BCX Cache Maintenance beginning at 2:00 AM UTC. During this window, Basecamp 2 was listed as in maintenance, causing a brief disruption for users. The incident affected only the Basecamp 2 component and did not involve other Basecamp services.

The provider issued 2 official status updates during the incident. The maintenance window ended when Basecamp 2 returned to normal operation at 4:33 AM UTC, with the service fully restored after approximately 2 hours and 33 minutes.

Basecamp 2 underwent a scheduled BCX Database Maintenance window starting at 3:30 AM UTC and ending at 4:33 AM UTC. During this window, Basecamp 2 was listed in maintenance and user access may have been intermittently affected. The status page posted two updates: one noting maintenance in progress and another confirming the service was restored. The maintenance lasted about 1 hour.

Basecamp 4 underwent a scheduled database maintenance window from 2:00 AM UTC to 2:33 AM UTC. During this period Basecamp 4 appeared in maintenance on the status page, with an initial update indicating the maintenance was in progress and a subsequent update confirming the work was complete. The maintenance concluded at 2:33 AM UTC and Basecamp 4 returned to normal operation. Two official status updates were issued during the window.