Monday Outage History

Monday reported a brief issue with integrations affecting the EU / Integrations component, including apps integrations, Monday AI, and Monday workflows. The incident began at Jan 29, 2025 2:27 PM UTC during an investigation and was resolved by Jan 29, 2025 3:07 PM UTC, lasting about 40 minutes. The provider issued 2 status updates during the incident, and the service returned to normal after the EU / Integrations component recovered.

The Monday billing system began with warnings on Jan 16, 2025 8:13 PM UTC as credit card payments failed to process, impacting initial purchases, renewals, upgrades, and refunds across EU, AUS, and US Billing components. The issue escalated to a full outage on Jan 17, 2025 8:42 AM UTC, affecting credit card transactions for users in the US, EU, and AUS. A temporary workaround was provided with PayPal as an alternative payment method while the third-party billing processor worked to resolve the problem. The incident was resolved by Jan 17, 2025 1:57 PM UTC, with the three regional billing components returning to normal operation. The outage lasted approximately 5 hours and 15 minutes. Status updates were issued as the situation progressed, totaling three updates.

Monday experienced a brief degradation in form submissions affecting users across the EU, Australia, and the United States. The incident began at 4:42 PM UTC and lasted about 25 minutes, with form submissions affected during that window. The Monday status page showed Investigating issues with our form submissions as the team looked into the problem.

The issue was resolved by 5:07 PM UTC and all regions returned to normal. The provider issued 2 status updates during the incident, documenting the investigation and subsequent resolution across EU, Australia, and United States functionalities.

Monday ran scheduled maintenance on the US Server, with the US / Platform briefly unavailable during the window. The maintenance began at 8:00 AM UTC and concluded at 10:02 AM UTC, after which services were restored. The incident included two official status updates: first noting that maintenance was in progress at Jan 11, 2025 8:07 AM UTC, and a follow-up at Jan 11, 2025 10:02 AM UTC confirming the platform was back to normal. Impact was limited to the US region.

Monday carried out scheduled maintenance for its billing infrastructure, affecting EU Platform and US Billing, EU Billing, and AUS Billing components. The maintenance window ran from 8:02 AM UTC to 10:02 AM UTC, lasting 2 hours. The status page described the event as Scheduled Maintenance and noted that updates would be provided as necessary. The affected components were EU / Platform, US / Billing, EU / Billing, and AUS / Billing, with all components restored after the window.

Monday reported a brief issue with Datadog US1 APM that led to degraded observability for a short period. Datadog US1 APM is a key component for application performance monitoring, so monitoring data and related dashboards may have been temporarily affected during the incident. The outage lasted approximately 20 minutes, beginning at Jan 3, 2025 5:17 AM UTC and ending at Jan 3, 2025 5:37 AM UTC.