OpenAI Outage History

OpenAI's ChatGPT on WhatsApp experienced a prolonged outage beginning at Sep 24, 2025 3:32 AM UTC, when the OpenAI status page reported the service moved from up to down for ChatGPT / WhatsApp and ChatGPT / 1-800-CHAT-GPT. Users could initiate messages but often did not receive responses, with the disruption affecting the WhatsApp integration as well as related web, login, and mobile interfaces. The outage persisted until Sep 25, 2025 1:01 AM UTC, lasting about 21 hours and 29 minutes, before services began returning to normal.

The OpenAI status page issued 8 updates during the incident, detailing progression from degraded performance to restoration and tracking component-level impact. The updates tracked changes across multiple components, with WhatsApp and 1-800-CHAT-GPT bearing the brunt of the disruption, along with variations in Login, Web, and mobile clients. By Sep 25, 2025 1:01 AM UTC the affected channels were back to up, marking the end of the incident.

OpenAI's image creation endpoint experienced a brief outage, blocking image generation for about 5 minutes. The incident began around 2:29 AM UTC and was resolved by 2:34 AM UTC, with a handful of user reports across multiple locations describing server errors and failed image requests. The issue appeared isolated to image creation and did not indicate a broader service disruption.

StatusGator detected an Early Warning Signal at Sep 24, 2025 2:29 AM UTC, and OpenAI did not publish an official status update during the incident. Communication from the service was limited to user-reported symptoms until the issue was resolved.

OpenAI reported increased errors affecting ChatGPT Context Connectors, causing degraded performance for users interacting with ChatGPT where Connectors are used. The issue appeared to impact the reliability of Connector functionality, with some requests failing or returning errors.

The incident began at Sep 23, 2025 2:21 AM UTC and was resolved by Sep 23, 2025 3:26 AM UTC. OpenAI posted 2 status updates during the incident as they investigated and remediated the cause. The outage lasted roughly 1 hour and 5 minutes, primarily impacting the ChatGPT Context Connectors component.

OpenAI reported an elevated error rate impacting ChatGPT services, including ChatGPT / Codex and ChatGPT / Agent. The issue began when the status page transitioned from up to warn at 10:01 PM UTC, indicating degraded performance. The problem persisted for about 3 hours until the status returned to up at 1:01 AM UTC. During the incident, users could have encountered failed requests and slower responses across the affected components. OpenAI posted updates acknowledging the investigation and the eventual restoration of normal service.

OpenAI ChatGPT file uploads experienced elevated errors beginning at Sep 22, 2025 4:21 AM UTC, with users reporting difficulties uploading files to ChatGPT. This degraded the file upload functionality for anyone trying to attach documents or media to conversations. The incident lasted until Sep 22, 2025 9:56 AM UTC, a duration of about 5 hours and 35 minutes, during which the ChatGPT / File uploads component was identified as impacted and mitigation efforts were underway.

OpenAI posted 2 status updates during the incident to communicate progress and mitigation. The updates described ongoing efforts and, by the end of the incident, restoration of normal file upload functionality.

The OpenAI ChatGPT service experienced a partial outage affecting the ability to create new projects across four components: ChatGPT Web, ChatGPT Mobile for iOS, ChatGPT Mobile for Android, and ChatGPT File uploads. Users attempting to create projects would have encountered failures or errors. The incident began at 7:56 PM UTC UTC and was resolved by 11:12 PM UTC UTC, lasting approximately 3 hours and 16 minutes.

OpenAI's ChatGPT file uploads feature experienced an outage that prevented users from uploading files to the impacted services. Users reported errors such as “Something went wrong” and difficulties opening new projects, with observations from multiple regions including the United States, Poland, and Nigeria, indicating a broad impact on the file-upload workflow. The incident began with a status change to warn at Sep 20, 2025 1:41 AM UTC and was resolved by Sep 20, 2025 6:57 PM UTC, lasting about 17 hours and 16 minutes.

OpenAI issued two official status updates during the incident, noting that the issue had been identified and mitigations were underway, and later confirming restoration once the service returned to normal at Sep 20, 2025 6:57 PM UTC. There was no Early Warning Signal detected for this incident, and the disruption affected the ChatGPT / File uploads component.

With the service restored, users reported normal file upload functionality resumed. This incident highlights the impact a single component can have on workflows that rely on file uploads within ChatGPT.

OpenAI ChatGPT components experienced elevated error rates starting at 4:51 PM UTC, affecting ChatGPT / Agent and later ChatGPT / Conversations. User reports around 6:05 PM UTC described issues uploading or deleting project files. The incident lasted about 1 hour 40 minutes, with services returning to normal after 6:31 PM UTC. OpenAI issued three status updates during the incident to communicate investigation progress and recovery, classifying the event as partial degradation rather than a full outage.

OpenAI reported elevated errors affecting the Conversations with Images feature for Free Users. The outage began at 10:07 PM UTC and was resolved by 10:41 PM UTC, lasting about 34 minutes. OpenAI posted two status updates during the incident, noting elevated errors and that mitigation was underway before confirming the issue was resolved.

OpenAI reported elevated errors affecting login flows and GPT services, impacting authentication and chat generation. Affected components included ChatGPT / GPTs, Sora / Login, APIs / Login, and ChatGPT / Login. Users reported sign-in issues, slow or stalled responses, and occasional errors in replies or image generation. The incident began at Sep 16, 2025 3:46 PM UTC and progressed with partial recoveries, with login components returning to normal by Sep 16, 2025 5:16 PM UTC and GPTs restored by Sep 17, 2025 5:36 PM UTC, lasting roughly 26 hours overall. The issue appeared to have global reach, with user reports from multiple regions.