OVHcloud Outage History

The OVHcloud US Control Panel became unavailable during a planned generator maintenance window at the VInt Hill data center. Administrative access to OVHcloud US services was disrupted for about 1 hour 19 minutes, with the outage starting at 4:55 AM UTC and the Control Panel restored by 6:14 AM UTC. This disruption was focused on the Control Panel component, while Dedicated Servers remained in maintenance during the period.

OVHcloud experienced partial outages beginning at Feb 18, 2025 2:05 PM UTC that affected VPS Control Panel access and KVM management. A related problem blocked Plesk license orders when only a language pack was selected on the OVHcloud US site, with the issue spreading to other regions. The impact touched multiple components, including OVH US Dedicated Servers and Public Cloud Services such as Cloud Instances and Virtual Private Servers, and it also affected Hosted Private Cloud Disaster Recovery. A user in France reported symptoms, indicating geographic reach beyond the US. The incident extended for more than two days, with recovery times beginning to appear by Feb 20, 2025 4:09 PM UTC for some components. The provider issued five status updates during the incident as the situation evolved.

The outage began at Feb 16, 2025 11:14 AM UTC when OVHcloud reported a network fault at the Vint Hill Data Center in rack V119D23, causing a private connectivity disruption for Dedicated Servers. Affected servers in this rack could not establish private network connections, resulting in degraded reachability for those services. The incident lasted approximately 2 hours and 35 minutes and was resolved by Feb 16, 2025 1:49 PM UTC.

OVHcloud US Dedicated Servers experienced an issue with processing new Plesk orders placed through the OVHcloud US website. Some new Dedicated Server orders could not be submitted or were delayed while the incident was investigated. The problem began during a maintenance window for US servers at Feb 12, 2025 1:05 PM UTC and persisted into the next day, with a degraded state noted for affected orders by Feb 13, 2025 3:35 PM UTC. The impact was limited to US region customers attempting to place new Dedicated Server orders.

OVHcloud issued four official status updates during the incident, confirming ongoing investigation and gradual recovery. The issue was deemed resolved by Feb 13, 2025 5:59 PM UTC as Dedicated Servers returned to a normal state. A related Hosted Private Cloud / Dedicated Cloud component also progressed from maintenance to up during this window, with recovery completed by Feb 14, 2025 11:05 PM UTC. The incident lasted from Feb 12, 2025 1:05 PM UTC to Feb 13, 2025 5:59 PM UTC, affecting order submissions in the US region during that period.

OVHcloud US Services experienced degraded performance tied to processing new Plesk orders, affecting US-based Public Cloud Services components and related panels. The incident impacted 20 components across Cloud Instances, Object Storage, Block Storage, Archive Storage, Virtual Private Servers, Dedicated Servers, Key Management Service, Managed Kubernetes Service, and the OVHcloud Control Panel, with US-only scope.

OVHcloud US Services / OVHcloud Control Panel underwent a brief maintenance window while engineers addressed an issue processing new Plesk orders. The incident began at 9:07 AM UTC and was resolved by 9:54 AM UTC, lasting 47 minutes. The provider issued 2 status updates during the event before the panel returned to normal operation.

A brief outage affected OVHcloud dedicated servers at the Vint Hill Data Center, rack V113C04, causing public connectivity issues for the affected machines. The outage began at 4:30 AM UTC and was resolved by 4:54 AM UTC, lasting about 24 minutes. OVHcloud issued two status updates during the incident as engineers investigated a network fault in that rack. The impact was localized to this data center, with no broader effects reported.

A backend issue on OVH US Dedicated Servers impacted the processing of new Plesk orders, causing delays in provisioning for affected customers. OVH reported the issue was identified and engineers were actively working to resolve it. The outage began at Feb 5, 2025 10:29 PM UTC and was resolved by Feb 6, 2025 3:25 PM UTC, lasting approximately 16 hours and 56 minutes. The provider issued 2 status updates during the incident before services returned to normal.

OVHcloud US experienced an outage that prevented processing new Plesk orders on the US website, impacting OVHcloud US Services / Servers, specifically Dedicated Servers. The outage began on Feb 4, 2025 3:54 PM UTC and was resolved by Feb 5, 2025 2:04 PM UTC, lasting about 22 hours. As a result, customers could not place new Plesk orders during the incident.

OVHcloud communicated progress through three official status updates on the incident: the page moved from up to warn at Feb 4, 2025 3:54 PM UTC, then to maintenance at Feb 5, 2025 12:04 PM UTC, and finally back to up at Feb 5, 2025 2:04 PM UTC. The issue affected OVHcloud US Dedicated Servers (and related US services), indicating a regional impact while the rest of the platform remained available.

OVHcloud experienced degraded access to the VPS control panel starting at Jan 29, 2025 7:39 PM UTC, impacting Public Cloud Services: Virtual Private Servers. The issue also involved ancillary management tools, including the vScope dashboard and KVM-related VPS tasks, with disruption extending to Hosted Private Cloud: Dedicated Cloud and Servers: Dedicated Servers. The incident affected 3 components and led to partial outages and degraded management capabilities for users.