Is Smartsheet Help Center down?
Current Smartsheet Help Center status is UP

We checked the official Smartsheet Help Center Status Page 3 sec. ago. Learn more
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Recent Smartsheet Help Center Outages and Issues

Follow the recent outages and downtime for Smartsheet Help Center in the table below.

Start Time

Type

Length

Message

Details

May 12, 2023 00:54 UTC

WARN

about 1 hour

Help Center Search Results Error

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Start Time

May 12, 2023 00:54 UTC

Type WARN
Affected Components

Help and Community - Help Center

Message

Help Center Search Results Error

Details

Identified - Customers may experience finding results when trying to search for help articles in the help center. We have identified the issue and are restoring the search capability, which may take up to an hour to complete. In the meantime, all help center articles are still available and browsable. May 11, 2023 - 17:53 PDT

September 20, 2021 18:38 UTC

WARN

30 minutes

Redirecting Help Center

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Start Time

September 20, 2021 18:38 UTC

Type WARN
Affected Components

Help and Community - Help Center

Message

Redirecting Help Center

Details

Investigating - Customers may experience a page loading issue while accessing Smartsheet Help Center Content. Our web team is currently investigating. Sep 20, 11:34 PDT

August 31, 2021 19:24 UTC

WARN

34 minutes

Unable to Submit Contact Support Form

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Start Time

August 31, 2021 19:24 UTC

Type WARN
Affected Components

Help and Community - Help Center

Message

Unable to Submit Contact Support Form

Details

Investigating - We are currently investigating an issue where customers are unable to submit cases via Contact Smartsheet Support on https://help.smartsheet.com/contact.We will provide an update in 30 minutes. Aug 31, 12:21 PDT

June 08, 2021 10:28 UTC

DOWN

35 minutes

https://app.smartsheet.com is available. We are investigating an outage at www.smartsheet.com

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Start Time

June 08, 2021 10:28 UTC

Type DOWN
Affected Components

Help and Community - Smartsheet Website

Help and Community - Help Center

Message

https://app.smartsheet.com is available. We are investigating an outage at www.smartsheet.com

Details

Investigating - The www.smartsheet.com website is currently unavailable. The Smartsheet application is not impacted, and is reachable by navigating to https://app.smartsheet.com/b/home.We are investigating this issue and will provide an update in 30 minutes. Jun 8, 03:25 PDT

No outages or status changes in the last 24 hours

Smartsheet Help Center status, last 24 hours:

3:00 AM
9:00 AM
3:00 PM
9:00 PM
3:00 AM
3:00 AM
3:00 PM
3:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Smartsheet Help Center Outage and Status History

We've been monitoring Smartsheet Help Center outages since December 12, 2016.
Here's the history of service outages we've observed from the Smartsheet Help Center Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our Smartsheet Help Center Status Page Integration

Smartsheet Help Center is a Productivity solution that StatusGator has been monitoring since December 2016. Over the past over 7 years, we have collected data on on more than 761 outages that affected Smartsheet Help Center users. When Smartsheet Help Center publishes downtime on their status page, they do so across 61 components and 12 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 200 StatusGator users monitor Smartsheet Help Center to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular productivity services monitored on our platform. We've sent more than 26,300 notifications to our users about Smartsheet Help Center incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Smartsheet Help Center is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Smartsheet Help Center is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Smartsheet Help Center posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Smartsheet Help Center enters a pre-planned maintenance window, keeping you up to date.

Since Smartsheet Help Center publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Smartsheet Help Center posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Smartsheet Help Center has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Smartsheet Help Center has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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