Smartsheet outage history

Smartsheet experienced a degraded condition as automated and manual approval workflows failed to execute, hindering approvals and related automation. The issue affected the Workflows / In App Workflows component, impacting users who rely on automated approvals or manual approvals within workflows. Impact began at 5:08 PM UTC and continued through the afternoon as teams waited for the backlog to clear.

By 7:58 PM UTC the initial root cause was identified and resolved, but a backlog of pending updates and approvals meant delivery remained delayed for a time. The service returned to normal at 8:23 PM UTC as systems stabilized.

Smartsheet users attempting to sign in to app.smartsheet.com encountered an intermittent blank page or an error message indicating an upstream request timeout, preventing access to the Smartsheet Login. The issue affected the Core Application / Smartsheet Login component and began at 10:28 PM UTC. For a portion of time, login could not be completed, effectively creating a brief disruption for anyone trying to sign in.

Smartsheet investigated the problem and the login path returned to normal by 10:44 PM UTC. The status page communications described active investigation and remediation, with updates as the team worked to resolve the issue. The incident appeared isolated to the login workflow and did not indicate a broader outage across Smartsheet services.

Smartsheet experienced an outage affecting the Salesforce Connector and the Customer Support Portal, causing intermittent Salesforce integrations and issues creating support tickets for users. The incident began at 10:39 AM UTC as the Salesforce Connector showed instability. A remediation plan was identified and a fix rollout began by 12:43 PM UTC in coordination with partners. By 3:34 PM UTC, the Salesforce Connector and the Support Portal returned to normal operation, and services were restored.

Smartsheet users in the US experienced a login and access outage starting at 8:24 PM UTC. The Smartsheet app displayed the message We’re having trouble reaching Smartsheet right now, and multiple core components were affected, including Forms, Reports, Dashboards, and Sheets, along with Single Sign On. Users could not load or save work, and navigation within the app was disrupted during the incident window.

Smartsheet experienced a global outage that blocked login and general access to the service. Users across regions reported being unable to sign in or load Smartsheet, with the error message “We’re having trouble reaching Smartsheet right now.” Official updates tied the disruption to core application components, including Forms, Reports, Dashboards, Sheets, and Smartsheet Login, with early emphasis on the Smartsheet US region. StatusGator detected issues earlier at 8:04 PM UTC, roughly 15 minutes before the first official acknowledgment at 8:19 PM UTC.

Recovery progressed in two phases: by around 8:54 PM UTC Smartsheet loading and login began to return for many users, though a lingering home-screen error persisted on hard refresh. Full service restoration followed about an hour later, with the platform returning to normal by 9:28 PM UTC. The incident affected multiple core areas and was observed globally by users, based on the breadth of reports and updates.

Smartsheet experienced a disruption that prevented login and access to sheets, dashboards, and premium features such as Control Center, Dynamic View, and Calendar. The outage began around 1:35 PM UTC and was resolved by 1:54 PM UTC, lasting about 19 minutes. A notable Early Warning Signal appeared when StatusGator flagged dashboards and workspaces not loading at Aug 27, 2026 1:00 PM UTC, roughly 34 minutes before Smartsheet acknowledged the incident. Users across multiple regions reported loading errors, with workspaces, data access, and SSO experiences affected.

Smartsheet’s status updates described an investigation into an unexpected HTTP response code impacting multiple core components (WorkApps, Control Center, Dynamic View, Calendar, Reports, Dashboards, Sheets, and Smartsheet Login). As engineers worked to restore services, the platform gradually returned to normal, with listed components recovered by 1:54 PM UTC.

Smartsheet US sheets failed to load, with users reporting 504 gateway errors, timeouts, and login problems. The outage extended to Reports and Dashboards, and to Premium Apps such as Dynamic View, WorkApps, and Resource Management, disrupting workflows across teams that rely on Smartsheet data. The disruption began around 1:29 PM UTC and persisted for several hours before more stable service resumed by 4:23 PM UTC.

StatusGator detected issues at 12:54 PM UTC, roughly 34 minutes ahead of Smartsheet's official acknowledgment at 1:29 PM UTC. In follow-up updates, Smartsheet indicated ongoing investigation and progressively listed affected components with degraded performance (e.g., Dynamic View, Dashboards, Reports, and Sheets). A fix was implemented by 4:08 PM UTC and system metrics began recovering, with full stability observed by 4:23 PM UTC.

Smartsheet users experienced intermittent delays and failures when creating or using Cell Links and Cross Sheet References, disrupting cross-sheet workflows within the Core Application / Sheets. The disruption began at Aug 25, 2026 8:58 PM UTC, with noticeable impact on linking data across multiple sheets and in formulas that rely on cross-sheet references.

Smartsheet issued updates as engineers investigated and applied a fix around Aug 25, 2026 10:28 PM UTC. The service was observed stabilizing and returned to normal by Aug 26, 2026 12:23 AM UTC after the fix was deployed and monitoring continued.

Smartsheet users experienced intermittent delays and occasional failures when using Cell Links and Cross Sheet References within the Core Application / Sheets. The issue led to degraded workflows for linking across sheets and referencing data across documents, though basic access remained available during the incident.

Impact began around 8:48 PM UTC when the Core Application / Sheets component entered a degraded state and Smartsheet acknowledged investigation into delays and failures affecting Cell Links and Cross Sheet References. The team stated they were actively addressing the situation and would provide frequent updates until a monitoring status was reached. The problem was resolved by 8:53 PM UTC, with the Core Application / Sheets component returning to normal operation after about five minutes.

Smartsheet experienced an outage affecting Sheets, Reports, and In App Workflows, preventing access to core features and automated processes. The issue began at Aug 11, 2026 7:54 PM UTC and Smartsheet indicated the team was investigating and actively addressing the situation, with plans to provide frequent updates as they worked toward a mitigation. A mid-incident update at Aug 11, 2026 8:29 PM UTC confirmed ongoing investigation and upcoming mitigation efforts.