Sumo Logic Outage History

Sumo Logic's Metrics Alerting in the North America 1 (US1) region experienced latency in processing and displaying metrics data, resulting in degraded performance for monitoring and alerting workflows. Users relying on Metrics Alerting may have seen delayed alerts and slower access to metric dashboards during the incident. The issue began at Jan 22, 2026 5:55 AM UTC and was resolved by Jan 22, 2026 6:35 AM UTC, lasting roughly 40 minutes. The impact appeared limited to the Metrics Alerting component in US1.

Sumo Logic posted two official status updates: the initial notification at Jan 22, 2026 5:55 AM UTC about a problem with Metrics Alerting and latency in metrics data, and a follow-up at Jan 22, 2026 6:35 AM UTC announcing that Metrics Alerting had returned to normal in US1. The incident involved a single component in one region and lasted about 40 minutes.

Sumo Logic experienced a brief degradation in Metrics Collections and Metrics Searches in the North America 1 (US1) region. Users may have observed latency in processing and displaying metrics data on dashboards and in searches. The issue began at 3:10 AM UTC and was resolved by 3:50 AM UTC, lasting about 40 minutes. The incident affected Metrics Searches and Metrics Collection in US1, and Sumo Logic issued two official updates during the outage before operations returned to normal.

Sumo Logic reported a brief degraded performance in Metrics Searches for the North America 1 (US1) component, with latency in processing and displaying metrics data. This affected users querying or visualizing metrics, resulting in slower retrieval and display of results. The incident began at 7:00 PM UTC and was resolved by 7:50 PM UTC, lasting about 50 minutes. Sumo Logic issued two status updates during the incident, one announcing an investigation and a follow-up confirming restoration of normal service.

An outage in the Australia region disrupted a broad set of Sumo Logic services for roughly 30 minutes. The incident impacted Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, the CSE Processing Pipeline, CSE UI, CSE APIs, Automation Service, and CSOAR User Interface, with users experiencing latency in ingesting and displaying log, metric, and tracing data, as well as delays in searches, dashboards, and API responses. The disruption spanned ingestion, processing, and user-facing components across multiple AU services.

Sumo Logic Logs Collection in North America 2 (US2) experienced a brief degradation with latency in processing and displaying log data. The issue began at 5:05 AM UTC and was resolved by 5:25 AM UTC, lasting about 20 minutes. Sumo Logic issued two status updates during the incident, noting investigation into the problem and restoration of Logs Collection for US2.

Sumo Logic reported latency in processing and displaying data within the Metrics Searches feature in the North America 2 (US2) region, resulting in degraded performance for metric queries and dashboards. The issue did not constitute a full outage but affected users attempting to search and view metrics data.

The incident affected Sumo Logic Metrics Searches in North America 2 (US2), causing latency in processing and displaying metrics data. Dashboards and UI metrics queries that scan more than 26 hours of data were impacted. The issue began at Dec 17, 2025 6:40 PM UTC and was resolved by Dec 17, 2025 8:45 PM UTC, lasting about 2 hours and 5 minutes. Sumo Logic issued two status updates during the incident, describing ongoing investigation and eventual resolution. The impact was localized to the US2 region.

Sumo Logic reported degraded performance for Metrics Searches in North America 1 (US1), with latency in processing and displaying metrics data. The incident began on 7:45 AM UTC and was resolved by 8:25 AM UTC, lasting about 40 minutes. The issue affected the Metrics Searches component in US1, potentially delaying metric results and displays. The provider posted two status updates during the event, acknowledging the investigation and confirming recovery as services returned to normal.

Sumo Logic reported latency in Metrics Searches within North America 1 (US1), causing delays in processing and displaying metrics data. Users attempting metric queries or dashboards may have experienced slower results during the incident. The degradation began at 11:00 PM UTC and was resolved by 1:15 AM UTC, lasting roughly 2 hours and 15 minutes. The affected component was Metrics Searches / North America 1 (US1).

Status updates indicated the issue was under investigation and then resolved. Sumo Logic published two updates during the incident and restored normal operation after the final update, with the impact observed in US1.

Sumo Logic's Tracing Collection experienced latency in processing and displaying tracing data, impacting users in North America (US1 and US2). Users may have observed slower trace ingestion and delayed visibility in traces used by dashboards and queries that rely on tracing information. The issue appeared localized to Tracing Collection workflows and did not indicate a broader platform outage. The incident began at Dec 10, 2025 4:05 AM UTC and was resolved by Dec 10, 2025 6:25 AM UTC.