Sumo Logic Outage History

Sumo Logic carried out scheduled maintenance across Japan, Korea, and Australia, temporarily limiting access to Cloud SOAR Automation and causing partial CSOAR and Automation Service availability. During the maintenance window, users may have experienced issues running playbooks and actions that rely on the Automation Bridge. No data loss is expected, and no user action is required after the window.

Maintenance began at 9:00 PM UTC and components in Japan and Korea were restored by 11:00 PM UTC, with Australia restoration by 11:30 PM UTC. The status page posted 4 updates documenting progress across six components (Automation Service and CSOAR User Interface in Japan, Korea, and Australia).

The CSE Processing Pipeline in North America 1 (US1) experienced an outage that led to latency in processing and displaying security data, impacting visibility across Sumo Logic users in the region. The incident began at Oct 17, 2025 8:40 AM UTC and was resolved by Oct 17, 2025 10:55 AM UTC, lasting roughly 2 hours and 15 minutes.

Sumo Logic experienced a brief degraded performance affecting Metrics Searches and Metrics Autocomplete in North America 2 (US2). Some queries may not return the most recent data, and autocomplete values could be outdated. The outage began at 8:00 PM UTC and was resolved by 8:20 PM UTC, lasting about 20 minutes. Impact was localized to US2 components, including Metrics Searches and Metrics Alerting.

Sumo Logic experienced a brief degraded performance in Metrics Collection for North America 1 (US1), with latency in processing and displaying log data. The outage began at 5:50 PM UTC and was resolved by 6:15 PM UTC, lasting about 25 minutes. The status page transitioned from a normal state to degraded and back, and the provider issued 2 status updates during the incident (at 5:50 PM UTC and 6:15 PM UTC). The impact was limited to the Metrics Collection component in US1, with users potentially seeing delayed or incomplete metrics and log visibility during the window.

Sumo Logic reported degraded performance in Logs Searches, with search query URLs not displaying data across ten regional deployments (US2, FED, EU, DE, AU, JP, CA, IN, KR, US1). The outage began at 9:35 PM UTC and was resolved by 12:30 AM UTC, lasting about 2 hours and 55 minutes. Users relying on Logs Searches for log queries and dashboards may have experienced missing or incomplete results during the incident.

Sumo Logic experienced a metrics collection issue that caused latency in processing and displaying metrics data, primarily affecting the Metrics Collection / North America 1 (US1) component. The incident began at Oct 5, 2025 11:45 PM UTC and was resolved by Oct 6, 2025 5:50 AM UTC, lasting roughly 6 hours and 5 minutes. During the event, Sumo Logic published two status updates describing ongoing work to restore normal metrics throughput and visibility, and users may have seen delayed metric data and dashboards during the window.

Sumo Logic experienced degraded performance affecting Metrics Collection and Metrics Searches in the North America 2 (US2) region, with latency in processing and displaying metrics data. The incident began at 4:45 AM UTC and was resolved by 7:55 AM UTC, lasting approximately 3 hours and 10 minutes.

Two official status updates were issued during the incident, noting problems with Metrics Collection and Metrics Searches in US2. The affected components were Metrics Collection / North America 2 (US2) and Metrics Searches / North America 2 (US2). Service returned to normal after the final update.

Sumo Logic experienced a brief degradation affecting Metrics Collection and Metrics Searches in North America 1 (US1). Users could see latency processing and displaying metrics data, impacting dashboards and metric queries. The incident began at Oct 1, 2025 2:25 PM UTC and was resolved by Oct 1, 2025 3:10 PM UTC, lasting about 45 minutes. The provider issued 2 status updates during the incident, confirming the degraded performance before returning to normal. The impact was regional to US1, with no reported issues in other regions.

Sumo Logic experienced a brief degradation in the Metrics Collection component affecting North America 1 (US1). Users likely observed latency in processing and displaying metrics data. The incident began at 12:50 PM UTC and was resolved by 1:30 PM UTC, lasting about 40 minutes. The provider posted two status updates during the incident to describe the problem and the subsequent recovery, after which Metrics Collection returned to normal.

Sumo Logic reported a problem with the CSE Processing Pipeline in North America 2 (US2), resulting in latency, slowness, or delays in processing signals and insights. The incident began at Sep 25, 2025 5:15 PM UTC and was resolved by Sep 25, 2025 8:05 PM UTC, lasting approximately 2 hours and 50 minutes. It affected the CSE Processing Pipeline / North America 2 (US2) component, causing degraded performance for users relying on signal processing and insights. The issue prompted an investigation and updates as the team worked to restore normal operation.

Status updates indicated ongoing investigation and mitigation, with the component moving from up to warn and back to up. The incident involved 2 official status updates during the event. The geographic scope was North America 2, with impact confined to that region.