Is Zivver Support Desk down?
Current Zivver Support Desk status is UP

Date and Time
The maintenance window is scheduled for Saturday, February 3, 2024. We will commence at 09:00 CET and aim to be completed by 09:10 CET at the latest. In the near future, a second maintenance window will take place, which is necessary to realize the full benefit of the first planned maintenance. The estimated time for this is also 10 minutes. You will hear from us when this will take place.

Reason
We are making improvements to the architecture of our database. This is essential for the security and performance of our database.

Impact
During the scheduled maintenance period, users of the Webapp and other Zivver clients will not be able to log in. If you use the Zivver SMTP Gateway for email sending, you may temporarily be unable to connect to the SMTP gateway via email clients or automated systems. Depending on the (automation) system used, emails may be returned with an error message. Some email systems will also attempt to resend the emails during a set period.

We understand that this may cause inconvenience and apologize in advance for any disruption. However, this maintenance is crucial to ensure the overall performance and security of Zivver.

If you have further questions or need assistance, please do not hesitate to contact us via Support.

We appreciate your understanding and cooperation.

Date and Time
The maintenance window is scheduled for Saturday, February 3, 2024. We will commence at 09:00 CET and aim to be completed by 09:10 CET at the latest. In the near future, a second maintenance window will take place, which is necessary to realize the full benefit of the first planned maintenance. The estimated time for this is also 10 minutes. You will hear from us when this will take place.

Reason
We are making improvements to the architecture of our database. This is essential for the security and performance of our database.

Impact
During the scheduled maintenance period, users of the Webapp and other Zivver clients will not be able to log in. If you use the Zivver SMTP Gateway for email sending, you may temporarily be unable to connect to the SMTP gateway via email clients or automated systems. Depending on the (automation) system used, emails may be returned with an error message. Some email systems will also attempt to resend the emails during a set period.

We understand that this may cause inconvenience and apologize in advance for any disruption. However, this maintenance is crucial to ensure the overall performance and security of Zivver.

If you have further questions or need assistance, please do not hesitate to contact us via Support.

We appreciate your understanding and cooperation.

Current Situation
We have noticed a surge in reports from our customers experiencing challenges with shared mailboxes, resulting in an error saying Login to delegate account failed. We want to assure you that we have already engaged with Microsoft regarding this matter, and they have already taken steps to resolve this.

Immediate Workaround
As an interim solution, please consider either:

Utilizing https://app.zivver.com for your email communication needs.
Temporarily disabling the Zivver add-in for affected shared mailboxes until the issue is resolved.

Please note: It is still possible to send regular emails from the shared mailboxes, by clicking the “Send as unsecure mail” button whenever a pop-up shows up.

Next Steps from Microsoft
We have received confirmation from Microsoft that they have implemented a fix, which will be rolled out to all customers by tomorrow at the latest. We will conduct tests to ensure the issue is fully resolved once this update is released. You can follow the steps on https://zivver.info.

Contact and Support
Should you encounter any issues following Microsoft’s update tomorrow, we recommend that you log out of your Microsoft account and log back in. For persistent problems or concerns, please email us at support@zivver.com.

We sincerely apologize for any inconvenience this has caused you and appreciate your continued patience as we work towards a permanent resolution.

Current Situation
We have noticed a surge in reports from our customers experiencing challenges with shared mailboxes, resulting in an error saying Login to delegate account failed. We want to assure you that we have already engaged with Microsoft regarding this matter, and they have already taken steps to resolve this.

Immediate Workaround
As an interim solution, please consider either:

Utilizing https://app.zivver.com for your email communication needs.
Temporarily disabling the Zivver add-in for affected shared mailboxes until the issue is resolved.

Please note: It is still possible to send regular emails from the shared mailboxes, by clicking the “Send as unsecure mail” button whenever a pop-up shows up.

Next Steps from Microsoft
We have received confirmation from Microsoft that they have implemented a fix, which will be rolled out to all customers by tomorrow at the latest. We will conduct tests to ensure the issue is fully resolved once this update is released. You can follow the steps on https://zivver.info.

Contact and Support
Should you encounter any issues following Microsoft’s update tomorrow, we recommend that you log out of your Microsoft account and log back in. For persistent problems or concerns, please email us at support@zivver.com.

We sincerely apologize for any inconvenience this has caused you and appreciate your continued patience as we work towards a permanent resolution.

The Zivver platform is down. Investigation is ongoing