Is Zivver Support Desk down?
Current Zivver Support Desk status is UP

We checked the official Zivver Support Desk Status Page 3 min. 22 sec. ago. Learn more
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Recent Zivver Support Desk Outages and Issues

Follow the recent outages and downtime for Zivver Support Desk in the table below.

Start Time

Type

Length

Message

Details

October 07, 2023 00:52 UTC

WARN

ongoing

Zivver OWA - Potential delegated login issue

 See more
Start Time

October 07, 2023 00:52 UTC

Type WARN
Affected Components

Web Applications - Support Desk
Message

Zivver OWA - Potential delegated login issue
Details

Current Situation
We have noticed a surge in reports from our customers experiencing challenges with shared mailboxes, resulting in an error saying Login to delegate account failed. We want to assure you that we have already engaged with Microsoft regarding this matter, and they have already taken steps to resolve this.

Immediate Workaround
As an interim solution, please consider either:

Utilizing https://app.zivver.com for your email communication needs.
Temporarily disabling the Zivver add-in for affected shared mailboxes until the issue is resolved.

Please note: It is still possible to send regular emails from the shared mailboxes, by clicking the “Send as unsecure mail” button whenever a pop-up shows up.

Next Steps from Microsoft
We have received confirmation from Microsoft that they have implemented a fix, which will be rolled out to all customers by tomorrow at the latest. We will conduct tests to ensure the issue is fully resolved once this update is released. You can follow the steps on https://zivver.info.

Contact and Support
Should you encounter any issues following Microsoft’s update tomorrow, we recommend that you log out of your Microsoft account and log back in. For persistent problems or concerns, please email us at support@zivver.com.

We sincerely apologize for any inconvenience this has caused you and appreciate your continued patience as we work towards a permanent resolution.

October 07, 2023 00:47 UTC

DOWN

5 minutes

Zivver OWA - Potential delegated login issue

 See more
Start Time

October 07, 2023 00:47 UTC

Type DOWN
Affected Components

Web Applications - Support Desk
Message

Zivver OWA - Potential delegated login issue
Details

Current Situation
We have noticed a surge in reports from our customers experiencing challenges with shared mailboxes, resulting in an error saying Login to delegate account failed. We want to assure you that we have already engaged with Microsoft regarding this matter, and they have already taken steps to resolve this.

Immediate Workaround
As an interim solution, please consider either:

Utilizing https://app.zivver.com for your email communication needs.
Temporarily disabling the Zivver add-in for affected shared mailboxes until the issue is resolved.

Please note: It is still possible to send regular emails from the shared mailboxes, by clicking the “Send as unsecure mail” button whenever a pop-up shows up.

Next Steps from Microsoft
We have received confirmation from Microsoft that they have implemented a fix, which will be rolled out to all customers by tomorrow at the latest. We will conduct tests to ensure the issue is fully resolved once this update is released. You can follow the steps on https://zivver.info.

Contact and Support
Should you encounter any issues following Microsoft’s update tomorrow, we recommend that you log out of your Microsoft account and log back in. For persistent problems or concerns, please email us at support@zivver.com.

We sincerely apologize for any inconvenience this has caused you and appreciate your continued patience as we work towards a permanent resolution.

April 13, 2023 18:32 UTC

DOWN

6 months

Platform is down

 See more
Start Time

April 13, 2023 18:32 UTC

Type DOWN
Affected Components

Infrastructure - Backend API

Web Applications - Support Desk

Web Applications - Zivver Web Interface
Message

Platform is down
Details

The Zivver platform is down. Investigation is ongoing

April 13, 2023 17:47 UTC

DOWN

about 1 hour

See more
Start Time

April 13, 2023 17:47 UTC

Type DOWN
Affected Components

Infrastructure - Backend API

Web Applications - Support Desk

Web Applications - Zivver Web Interface

February 02, 2023 17:07 UTC

DOWN

25 minutes

See more
Start Time

February 02, 2023 17:07 UTC

Type DOWN
Affected Components

Web Applications - Zivver Web Interface

Infrastructure - Backend API

Web Applications - Support Desk

2023-11-15 01:04:54 UTC UTC

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2023-11-15 01:04:54 UTC UTC

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2023-11-15 01:04:54 UTC UTC

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2023-11-15 01:04:54 UTC UTC

 STATUS

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2023-11-15 01:04:54 UTC UTC

 STATUS

? minutes

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No outages or status changes in the last 24 hours

Zivver Support Desk status, last 24 hours:

2:00 AM
8:00 AM
2:00 PM
8:00 PM
2:00 AM
2:00 AM
2:00 PM
2:00 AM

  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Zivver Support Desk Outage and Status History

We've been monitoring Zivver Support Desk outages since April 12, 2020.
Here's the history of service outages we've observed from the Zivver Support Desk Status Page:

November 2023

October 2023

September 2023

  • Up

  • Warn

  • Down

  • Maintenance

Solutions for Everyone
Education
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DevOps
  • Shorten incident downtime
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2,880 status pages

About Our Zivver Email Server Status Page Integration

Zivver Email Server is a Communications and Email solution that StatusGator has been monitoring since April 2020. Over the past over 3 years, we have collected data on on more than 129 outages that affected Zivver Email Server users. When Zivver Email Server publishes downtime on their status page, they do so across 8 components and 4 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Zivver Email Server to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Zivver Email Server is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Zivver Email Server is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Zivver Email Server posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Zivver Email Server enters a pre-planned maintenance window, keeping you up to date.

Zivver Email Server does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate Zivver Email Server maintenance events into your unified calendar.

When Zivver Email Server posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Zivver Email Server has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Zivver Email Server has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Zivver Support Desk down today?

According to its status page Zivver Support Desk is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Zivver Support Desk is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Zivver Support Desk is having issues?

There are two main options: You can check the Zivver Support Desk status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Zivver Support Desk status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Zivver Support Desk status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Zivver Support Desk customer support while checking everything on your side. You can also try Tweeting at them via @Zivver_EN on Twitter. Or visit their official status page or website:

Where do you get the official Zivver Support Desk status?

We use the official Zivver Support Desk status page. Here are links to their status page and other helpful links.

Zivver Support Desk Down?

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