Is Zivver down?
Current Zivver status is UP

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Recent Zivver Outages and Issues

Follow the recent outages and downtime for Zivver in the table below.

Start Time

Type

Length

Message

Details

September 12, 2023 13:22 UTC

WARN

3 days

Zivver OWA - Potential log-in issues

See more
Start Time

September 12, 2023 13:22 UTC

Type WARN
Affected Components

Infrastructure - Backend API

Message

Zivver OWA - Potential log-in issues

Details

We found out that some customers are experiencing trouble logging into the Zivver OWA Add-in. We are looking into the issue and will give an update on this within 1 hour.

As a workaround, we’ve found that all other browsers besides Chrome do not experience this issue. Please be aware that clearing your cookies might provoke the issue in other browsers as well (confirmed in Firefox).

Please contact support@zivver.com if you are experiencing this issue or if you have any other questions.

August 30, 2023 09:52 UTC

WARN

2 days

Issue with OWA v4/v5

See more
Start Time

August 30, 2023 09:52 UTC

Type WARN
Affected Components

Infrastructure - Zivver Email Server

Message

Issue with OWA v4/v5

Details

We found that the issue with shared mailboxes in OWA v4 and v5 is likely caused by an change Microsoft made to the Outlook Web Access environment last week. This change seems to cause OWA to not correctly transfer information about shared mailboxes to add-ins. This prevents the Zivver add-in from loading correctly, thus blocking the send process.

We have raised this bug with Microsoft (link: https://github.com/OfficeDev/office-js/issues/3622) and are urging for a quick fix. In the meantime, we are also investigating workarounds we could implement ourselves on short notice.

If you are affected by this issue, you can send secure emails through https://app.zivver.com, use the Outlook desktop client, or temporarily disable the Zivver add-in for shared mailboxes until the situation is resolved.

We will post another update today by the end of the day.

Please contact support@zivver.com if you are experiencing this issue or if you have any other questions.

August 04, 2023 13:22 UTC

WARN

about 1 hour

We are experiencing an issue with our Machine Learning Business Rules

See more
Start Time

August 04, 2023 13:22 UTC

Type WARN
Affected Components

Infrastructure - Backend API

Message

We are experiencing an issue with our Machine Learning Business Rules

Details

We are currently experiencing an issue with a specific type of Business Rule that some customers are using. Namely the ones that use Machine Learning to provide decision support to employees to detect that information is sensitive (‘soft classifiers’), like ‘Medical Sensitive Information’. This results in this type of business rule not being communicated to the end-users properly. Our business rules that detect Social Security Numbers, patiënt numbers, etc (“hard classifiers’), do still work properly.

Although machine learning based classifications are just a tool to assist employees, organizations that use this type of business rule might consider communicating the following message to end-users:
“Some business rules in Zivver are currently not working properly at this moment. This means that you have to be extra aware about whether you are sending out sensitive information and if so, manually activate secure email according to company policy”.

Investigation is ongoing. Reach out to support@zivver.com if you have any specific questions about the implications for your organization.

Next update is expected in one hour.

June 20, 2023 17:32 UTC

MAINT

30 minutes

Routine platform maintenance on 20-06-2023 19:30 - 20:00 CEST

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Start Time

June 20, 2023 17:32 UTC

Type MAINT
Affected Components

Infrastructure - Zivver Email Server

Message

Routine platform maintenance on 20-06-2023 19:30 - 20:00 CEST

Details

Dear customers,

We want to inform you that we have scheduled maintenance on Tuesday, June 20th from 19:30 to 20:00. This maintenance is essential to ensure continued performance and reliability.

During this period, users should not experience downtime or errors, but sensitive content detection could be sporadically disabled.

Thank you for your understanding.

June 20, 2023 07:37 UTC

WARN

about 1 hour

Back-end degraded temporarily

See more
Start Time

June 20, 2023 07:37 UTC

Type WARN
Affected Components

Infrastructure - Backend API

Message

Back-end degraded temporarily

Details

Dear customer,

At the moment we are experiending an issue with our back-end which might cause you to be unable to log-in to Zivver. We are working on identifying and mitigating the underlying issue.

Next update at 10:00

2023-09-16 04:09:55 UTC UTC

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2023-09-16 04:09:55 UTC UTC

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2023-09-16 04:09:55 UTC UTC

STATUS

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2023-09-16 04:09:55 UTC UTC

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2023-09-16 04:09:55 UTC UTC

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StatusGator has over 3 years of Zivver status history.

Zivver Components and Services

View details of the current Zivver status below.

Name

Status

Details

Zivver Availability Monitoring Tests

UP See more

Zivver Backend API

UP See more

Zivver Company Website

UP See more

Zivver Documentation Portal

UP See more

Zivver Email Server

UP See more

Zivver Mail Submission Agent

UP See more

Zivver Support Desk

UP See more

Zivver Web Interface

UP See more

No outages or status changes in the last 24 hours

Zivver status, last 24 hours:

5:00 AM
11:00 AM
5:00 PM
11:00 PM
5:00 AM
5:00 AM
5:00 PM
5:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Zivver Outage and Status History

We've been monitoring Zivver outages since April 12, 2020.
Here's the history of service outages we've observed from the Zivver Status Page:

September 2023

July 2023

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
2,850 status pages

About Our Zivver Availability Monitoring Tests Status Page Integration

Zivver Availability Monitoring Tests is a Communications and Email solution that StatusGator has been monitoring since April 2020. Over the past over 3 years, we have collected data on on more than 121 outages that affected Zivver Availability Monitoring Tests users. When Zivver Availability Monitoring Tests publishes downtime on their status page, they do so across 8 components and 4 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Zivver Availability Monitoring Tests to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Zivver Availability Monitoring Tests is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Zivver Availability Monitoring Tests is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Zivver Availability Monitoring Tests posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Zivver Availability Monitoring Tests enters a pre-planned maintenance window, keeping you up to date.

Zivver Availability Monitoring Tests does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate Zivver Availability Monitoring Tests maintenance events into your unified calendar.

When Zivver Availability Monitoring Tests posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Zivver Availability Monitoring Tests has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Zivver Availability Monitoring Tests has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Zivver down today?

According to its status page Zivver is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Zivver is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Zivver is having issues?

There are two main options: You can check the Zivver status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Zivver status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Zivver status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Zivver customer support while checking everything on your side. You can also try Tweeting at them via @Zivver_EN on Twitter. Or visit their official status page or website:

Where do you get the official Zivver status?

We use the official Zivver status page. Here are links to their status page and other helpful links.

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