Is Zivver down?
Current Zivver status is UP

We found out that some customers are experiencing trouble logging into the Zivver OWA Add-in. We are looking into the issue and will give an update on this within 1 hour.

As a workaround, we’ve found that all other browsers besides Chrome do not experience this issue. Please be aware that clearing your cookies might provoke the issue in other browsers as well (confirmed in Firefox).

Please contact support@zivver.com if you are experiencing this issue or if you have any other questions.

We found that the issue with shared mailboxes in OWA v4 and v5 is likely caused by an change Microsoft made to the Outlook Web Access environment last week. This change seems to cause OWA to not correctly transfer information about shared mailboxes to add-ins. This prevents the Zivver add-in from loading correctly, thus blocking the send process.

We have raised this bug with Microsoft (link: https://github.com/OfficeDev/office-js/issues/3622) and are urging for a quick fix. In the meantime, we are also investigating workarounds we could implement ourselves on short notice.

If you are affected by this issue, you can send secure emails through https://app.zivver.com, use the Outlook desktop client, or temporarily disable the Zivver add-in for shared mailboxes until the situation is resolved.

We will post another update today by the end of the day.

Please contact support@zivver.com if you are experiencing this issue or if you have any other questions.

We are currently experiencing an issue with a specific type of Business Rule that some customers are using. Namely the ones that use Machine Learning to provide decision support to employees to detect that information is sensitive (‘soft classifiers’), like ‘Medical Sensitive Information’. This results in this type of business rule not being communicated to the end-users properly. Our business rules that detect Social Security Numbers, patiënt numbers, etc (“hard classifiers’), do still work properly.

Although machine learning based classifications are just a tool to assist employees, organizations that use this type of business rule might consider communicating the following message to end-users:
“Some business rules in Zivver are currently not working properly at this moment. This means that you have to be extra aware about whether you are sending out sensitive information and if so, manually activate secure email according to company policy”.

Investigation is ongoing. Reach out to support@zivver.com if you have any specific questions about the implications for your organization.

Next update is expected in one hour.

Dear customers,

We want to inform you that we have scheduled maintenance on Tuesday, June 20th from 19:30 to 20:00. This maintenance is essential to ensure continued performance and reliability.

During this period, users should not experience downtime or errors, but sensitive content detection could be sporadically disabled.

Thank you for your understanding.

Dear customer,

At the moment we are experiending an issue with our back-end which might cause you to be unable to log-in to Zivver. We are working on identifying and mitigating the underlying issue.

Next update at 10:00