Is Brightly Software Help Desk down?
Current Brightly Software Help Desk status is UP

We checked the official Brightly Software Help Desk Status Page 12 sec. ago. Learn more
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Recent Brightly Software Help Desk Outages and Issues

Follow the recent outages and downtime for Brightly Software Help Desk in the table below.

Start Time

Type

Length

Message

Details

May 21, 2024 12:38 UTC

WARN

ongoing

Event Manager Tasks not generating Work Orders in Asset Essentials

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Start Time

May 21, 2024 12:38 UTC

Type WARN
Affected Components

IT Asset Management - Help Desk

IT Asset Management - Insight

Message

Event Manager Tasks not generating Work Orders in Asset Essentials

Details

Update - Our team is continuing to investigate this issue impacting the ability to send Tasks in Event Manager to Asset Essentials. This issue is a high priority for us, and we are actively working towards finding a resolution. Please continue to follow updates on this page (status.brightlysoftware.com) May 15, 2024 - 12:50 EDT

May 20, 2024 12:08 UTC

WARN

1 day

Users unable to access HelpDesk

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Start Time

May 20, 2024 12:08 UTC

Type WARN
Affected Components

IT Asset Management - Help Desk

Message

Users unable to access HelpDesk

Details

Investigating - Our team is currently investigating an issue impacting access to HelpDesk. The team is actively addressing this issue and working to restore functionality as quickly as possible. We appreciate your patience and understanding during this process. We will continue to post updates on this page every hour. May 20, 2024 - 08:06 EDT

April 27, 2024 16:03 UTC

MAINT

1 day

Brightly Software Upcoming Scheduled Maintenance

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Start Time

April 27, 2024 16:03 UTC

Type MAINT
Affected Components

Event Management - Event Manager

IT Asset Management - Help Desk

Work and Asset Management - Zion.Web

Work and Asset Management - Maintenance Manager

Work and Asset Management - Mobile311

Work and Asset Management - Asset Essentials Analytics

Work and Asset Management - Asset Essentials

Dude Intelligence

Message

Brightly Software Upcoming Scheduled Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 27, 2024 - 12:00 EDT

April 10, 2024 13:28 UTC

WARN

about 1 hour

Requesters Unable to Access HelpDesk

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Start Time

April 10, 2024 13:28 UTC

Type WARN
Affected Components

IT Asset Management - Help Desk

Message

Requesters Unable to Access HelpDesk

Details

Investigating - Our team is currently investigating an issue impacting Requester access to HelpDesk through the MySchoolBuilding page. The team is actively addressing this issue and working to restore functionality as quickly as possible. In the interim, you can log into HelpDesk by going to login.schooldude.com and select HelpDesk in the product drop down menu. We appreciate your patience and understanding during this process. Apr 10, 2024 - 09:24 EDT

November 07, 2023 14:23 UTC

WARN

1 day

HelpDesk MSB Login Issue

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Start Time

November 07, 2023 14:23 UTC

Type WARN
Affected Components

IT Asset Management - Help Desk

Message

HelpDesk MSB Login Issue

Details

Update - We continue to investigate this issue as our highest priority. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience! Nov 07, 2023 - 09:19 EST

2024-06-22 12:03:31 UTC UTC

STATUS

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2024-06-22 12:03:31 UTC UTC

STATUS

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2024-06-22 12:03:31 UTC UTC

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2024-06-22 12:03:31 UTC UTC

STATUS

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2024-06-22 12:03:31 UTC UTC

STATUS

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Sign Up for More Brightly Software Help Desk History

StatusGator has over 1 year of Brightly Software Help Desk status history.

No outages or status changes in the last 24 hours

Brightly Software Help Desk status, last 24 hours:

1:00 PM
7:00 PM
1:00 AM
7:00 AM
1:00 PM
1:00 PM
1:00 AM
1:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Brightly Software Help Desk Outage and Status History

We've been monitoring Brightly Software Help Desk outages since December 13, 2022.
Here's the history of service outages we've observed from the Brightly Software Help Desk Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,950 status pages

About Our Brightly Software Help Desk Status Page Integration

Brightly Software Help Desk is a Project Management and IT solution that StatusGator has been monitoring since December 2022. Over the past over 1 year, we have collected data on on more than 143 outages that affected Brightly Software Help Desk users. When Brightly Software Help Desk publishes downtime on their status page, they do so across 38 components and 5 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Brightly Software Help Desk to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular project management services monitored on our platform. We've sent more than 1,800 notifications to our users about Brightly Software Help Desk incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Brightly Software Help Desk is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Brightly Software Help Desk is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Brightly Software Help Desk posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Brightly Software Help Desk enters a pre-planned maintenance window, keeping you up to date.

Since Brightly Software Help Desk publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Brightly Software Help Desk posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Brightly Software Help Desk has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Brightly Software Help Desk has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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