CommandLink Outage History

CommandLink experienced a brief degradation tied to issues within the Cloudflare Network, impacting services that rely on Cloudflare and resulting in degraded performance for users. The affected component was the Cloudflare Network. The incident began at 5:53 PM UTC and was resolved by 8:23 PM UTC, lasting roughly 2 hours and 30 minutes. The provider issued 2 status updates during the incident, communicating the degradation and subsequent recovery.

CommandLink experienced a brief maintenance window due to issues affecting Twilio MMS and Twilio PHONE NUMBERS. Both components were placed into maintenance from 4:38 AM UTC to 6:53 AM UTC, with the incident lasting approximately 2 hours and 15 minutes. The status page issued two updates detailing the issue and its resolution, and both components returned to normal operation after the maintenance window.

CommandLink reported issues affecting Twilio MMS and Twilio PHONE NUMBERS, with both components moved to maintenance at 12:03 AM UTC. The status update noted issues with Twilio MMS and Twilio PHONE NUMBERS, reducing messaging capabilities for affected users during the maintenance window.

The incident was resolved by 3:04 AM UTC, when both components returned to normal. CommandLink issued 2 status updates during the incident, and the outage lasted about 3 hours.

CommandLink's Twilio PSTN component experienced a degradation that affected telephony services. The issue began on Mar 11, 2025 1:58 PM UTC and was resolved on Mar 12, 2025 5:38 PM UTC, lasting about 28 hours.

The provider's status updates listed the Twilio PSTN component as degraded (warn) during the incident and later returned to normal (up) once the issue was resolved.

CommandLink experienced a temporary degradation in the Twilio PSTN component, with the status page indicating 'Experiencing Issues with Twilio PSTN.' The incident began at 7:03 PM UTC and was resolved by 1:09 AM UTC, lasting about 6 hours and 6 minutes. The provider issued 2 status updates during the incident, after which the Twilio PSTN component returned to normal.

CommandLink experienced a brief degradation in the Twilio PHONE NUMBERS component, affecting users relying on phone-number services. The issue began at 8:28 PM UTC and was resolved by 9:18 PM UTC, lasting roughly 50 minutes. The incident was limited to this single component, and CommandLink posted two official updates during the event as the status returned to normal.

The CommandLink ITSM Platform experienced intermittent access beginning at 5:23 PM UTC and was resolved by 7:28 PM UTC. The outage lasted 2 hours and 5 minutes and caused degraded access to the ITSM Platform for users during that window.

The CommandLink status page tracked the incident as a degradation, with the ITSM Platform moving from up to warn and back to up. Two official status updates were issued during the event: an initial note that investigators were looking into the issue and a follow-up confirming the service had been restored.

CommandLink briefly experienced degraded Twilio PSTN telephony service, with some users likely facing call connectivity or quality issues. The incident began at 4:48 PM UTC and was resolved by 5:14 PM UTC, lasting approximately 26 minutes. The CommandLink status page showed two updates during the event, with the Twilio PSTN component moving from up to warn and back to up, indicating a temporary disruption that remained limited to the PSTN service.

CommandLink reported a brief degradation of the Twilio MMS component starting at Feb 24, 2025 2:28 PM UTC and restored by Feb 24, 2025 4:19 PM UTC, a duration of about 1 hour and 51 minutes. The issue affected MMS sending and receiving for users relying on Twilio MMS. The provider issued two status updates during the incident describing the degradation and its resolution.

The CommandLink platform experienced a brief outage affecting the Twilio MMS component. The issue began at 12:09 AM UTC and was resolved by 2:34 AM UTC, lasting about 2 hours and 25 minutes. The service reported 2 official updates during the incident, first indicating issues with Twilio MMS and later confirming restoration. There were no user reports submitted during the incident.