Duo Security Outage History

Duo Security experienced regional authentication issues beginning with SMS delivery problems in the UAE and expanding to other regions. Users in the UAE reported failures or delays in receiving SMS verification codes, while the UK saw intermittent phone call MFA failures and India faced authentication challenges. The incident spanned several days with ongoing investigations and workarounds, impacting multiple Duo-protected login flows across regions. The timeline of the event extended from Jan 17, 2025 11:15 AM UTC to Feb 5, 2025 5:16 PM UTC with multiple updates documenting progress.

The Duo Security Admin Panel experienced delays in Activity and Telephony Log messages across multiple deployments, impacting Admin Panel access and Admin API functionality for a subset of customers. The incident began at Jan 7, 2025 11:25 PM UTC and was resolved by Jan 8, 2025 3:10 AM UTC, lasting about 3 hours and 45 minutes. Users may have observed missing or delayed logs within the Admin Panel and related Admin API operations. The issue affected a broad set of Admin Panel deployments, with several Admin Panel components showing the issue on the status page.

The Duo status page indicated an investigation shortly after the issue began and subsequently provided updates confirming remediation and restoration of Admin Panel components to normal operation. The provider issued 2 status updates during the incident, with the final update marking the issue resolved.