Monday Outage History

Monday.com ran a scheduled maintenance window on its EU Platform. The EU Server entered maintenance at May 17, 2025 5:32 PM UTC and returned to normal at May 17, 2025 6:32 PM UTC, with the window lasting about one hour. The impact was limited to the EU region, affecting the EU / Platform component during the maintenance window. The service issued two official status updates documenting the maintenance progress and the restoration of service.

Monday experienced a temporary degraded performance related to the Datadog US1 APM integration, impacting users relying on that observability service. The Datadog US1 APM component was affected, with monitoring and tracing workflows briefly disrupted for users in that region.

The incident began at 7:07 PM UTC and was resolved by 10:32 PM UTC, lasting approximately 3 hours and 25 minutes. The Monday status page published two updates during the incident, first noting the degraded state and later announcing remediation and return to normal operation.

The Australian Monday AU server underwent a scheduled maintenance window affecting the AUS / Platform. The maintenance caused a brief interruption in the Australian region as the AUS / Platform was listed in maintenance from 12:02 PM UTC to 1:02 PM UTC. The outage lasted about 1 hour and impacted services relying on the Australian region. The update was limited to the AUS / Platform component.

Monday conducted a scheduled maintenance window across all regions (EU, AUS, US). The window began at 8:47 AM UTC and ended at 9:02 AM UTC, lasting about 15 minutes. During this period, the following components were in maintenance: EU Automations, EU Integrations, AUS Automations, AUS Integrations, US Automations, and US Integrations. The maintenance was planned, and status updates indicated the window was in progress and then that services had been restored, with the system returning to the normal state after completion.

Monday carried out planned maintenance across all regions, affecting multiple components in US, EU, and AUS.

The maintenance began at May 11, 2025 8:32 AM UTC and completed by May 11, 2025 8:42 AM UTC, a roughly 10-minute window during which users could experience brief disruption. The Monday status page posted two updates during the incident: an in-progress notice and a final update confirming maintenance completion and services returning to normal. The maintenance was brief and contained within the planned window across regions.

Monday experienced a degraded state across its Jira Integration and Platform connectivity, impacting US, EU, and AUS regions. The incident began with investigations into the old Jira Integration at May 5, 2025 3:52 PM UTC and extended to connectivity issues across accounts and devices. A follow-up update on May 6, 2025 1:32 PM UTC indicated the issue had been identified and a fix was being implemented. By May 7, 2025 10:02 AM UTC, the Jira Integrations and Platform components had returned to normal and the incident was considered resolved.

From Apr 30, 2025 5:12 PM UTC, Monday began listing issues related to the old Jira Integration, with affected components spanning US, EU, and AUS regions. The incident impacted multiple parts of the platform including 7 components such as US/Platform, US/Integrations, US/Automations, EU/Integrations, EU/Automations, AUS/Integrations, and AUS/Automations. Users potentially experienced degraded Jira integration functionality and disrupted automation workflows tied to Jira during this period.

Over the next several days, Monday communicated several maintenance windows to address the issue. The US Server entered scheduled maintenance at May 3, 2025 5:32 PM UTC, followed by an update at May 3, 2025 6:32 PM UTC indicating progress and the US Platform moving back to normal. On May 4, 2025 8:32 PM UTC, scheduled maintenance for Automations & Integrations across all regions began, with services returning to normal by May 4, 2025 9:02 PM UTC. In total, the provider issued 5 status updates during the incident, outlining the progression of maintenance and recovery across regions.

Monday scheduled maintenance on the EU server caused a brief disruption to the EU Platform. The maintenance window ran from 5:32 PM UTC to 6:37 PM UTC, lasting about 1 hour and 5 minutes. The EU / Platform component transitioned from maintenance back to up after the work was completed, and the provider issued 2 status updates during the incident.

The issue impacted Monday Automations, with degraded automation services in the US and EU starting at 4:22 PM UTC. EU Automations recovered by 4:27 PM UTC, while US Automations remained degraded until 4:42 PM UTC, leaving roughly 20 minutes of impact for US users and about 5 minutes for EU users. The provider issued three status updates during the incident, describing the issue, the applied fix, and the restoration of normal operation.

Monday experienced latency issues affecting Emails and Activities across the US, EU, and AUS regions, causing delays in email delivery and activity-related features for users. The incident began around 9:32 PM UTC and was resolved by 10:02 PM UTC, lasting about 30 minutes. The provider issued two status updates during the incident, indicating initial investigation and subsequent restoration. All three regional components (US, EU, AUS Emails & Activities) moved from up to warn and back to up during the event.