NetSuite Outage History

NetSuite's service in the US San Jose region experienced a regional outage beginning with an investigation at Apr 15, 2025 2:36 AM UTC. Affected components included Email, Application UI, Asynchronous Services, SuiteAnalytics Connect, SuiteAnswers, SuiteCommerce Checkout and Webstore, and SuiteTalk, leading to login difficulties and degraded performance for users in the region. The incident escalated from an initial warning to a broader outage impacting the US San Jose site, with users reporting issues accessing core NetSuite features. The outage lasted roughly 1 hour and 25 minutes and was resolved as components came back online.

A regional issue affected NetSuite SuiteAnswers, causing delays or errors when submitting Support cases and when downloading or submitting certain forms in the NetSuite Account Center. The disruption was observed across US, EU, and APAC regions, impacting customers who rely on SuiteAnswers for self-service support and form submissions. The outage lasted about 1 hour 35 minutes, beginning with an update at Mar 20, 2025 1:16 AM UTC and ending with a return to normal at 2:51 AM UTC. NetSuite issued two status updates during the incident and advised users to limit non-urgent requests, using phone support for critical issues.

NetSuite experienced a brief degradation affecting the service across multiple regions. The incident began at Mar 20, 2025 1:06 AM UTC and was resolved by Mar 20, 2025 1:11 AM UTC, lasting roughly 5 minutes. The NetSuite status page indicated an initial investigation into the issue and later restoration, with 2 status updates issued during the incident. Affected components spanned numerous SuiteAnswers regions across US, EU, APAC, and Canada, which moved from degraded to normal during recovery.

An outage affected NetSuite SuiteCommerce services across multiple regions, impacting SuiteCommerce Checkout and Webstore In-Store components in US, EU, and APAC. Customers attempting to use SuiteCommerce for online storefronts may have experienced degraded performance or checkout failures. The incident began at Mar 17, 2025 10:41 AM UTC with an initial regional issue and escalated to a broader outage by Mar 17, 2025 10:51 AM UTC. The disruption lasted about 15 minutes and was resolved by Mar 17, 2025 11:06 AM UTC.

NetSuite posted three status updates during the incident, noting ongoing investigation and later confirming degraded customer experience across SuiteCommerce Checkout and Webstore In-Store. Recovery occurred as affected components came back online across regions including US Ashburn, EU Amsterdam/Frankfurt, UK London, AP Melbourne/Sydney, AP Tokyo/Osaka, and more.

The NetSuite Application UI experienced degraded performance across multiple regions, impacting ERP functionality and typical user workflows. Regions including AP Tokyo, EU Amsterdam 1, UK London, UK Newport, US Ashburn 1-8, US Phoenix 1-8, CA Montreal, US San Jose 1-2, EU Frankfurt 1-2, AP Melbourne, AP Sydney, AP Osaka, and others reported slower responses and limited ERP capabilities. The incident began with an investigation at Mar 14, 2025 10:52 AM UTC and evolved into a widespread regional degradation.

The provider issued three status updates during the incident. At Mar 14, 2025 6:51 PM UTC NetSuite said a fix was being applied to alleviate the issue and that some customers were starting to see service recovery, with an ETA of about one hour. By Mar 14, 2025 7:31 PM UTC several regions had recovered for the affected Application UI components, though restoration continued for remaining regions. The outage lasted roughly 9 hours in total across affected regions.

A subset of NetSuite Sandbox accounts experienced degraded login and service in multiple datacenters starting around Mar 5, 2025 9:11 PM UTC. The issue affected Sandbox-related services across a broad set of datacenters, leading to login difficulties and reduced sandbox functionality for some customers. The situation progressed over several hours with ongoing updates, and recovery began as components returned to normal operation. The incident concluded with affected services restored by Mar 6, 2025 12:41 AM UTC after roughly 3 hours and 30 minutes of degraded service.

The NetSuite Application UI in the US Chicago region experienced degraded performance beginning at Feb 19, 2025 1:56 PM UTC as NetSuite began investigating the issue. Users in this region may have faced slower responses or intermittent access to the NetSuite UI. The impact was limited to the US Chicago regional UI and did not broadly affect other regions.

The incident lasted approximately 2 hours and 55 minutes and was resolved by Feb 19, 2025 4:51 PM UTC. NetSuite posted two official updates during the outage, indicating the investigation and subsequent restoration of service.

NetSuite experienced degraded performance affecting asynchronous services in four European regions (EU Amsterdam 1 and 2, EU Frankfurt 1 and 2). The status page indicates an investigation started on Jan 23, 2025 3:31 PM UTC after noting issues across multiple regions. The incident persisted for about 35 hours before the service began recovering.

NetSuite restored service and listed the components as back to normal by Jan 25, 2025 2:37 AM UTC. The provider issued 2 official updates during the incident, covering the investigation and the subsequent resolution. The affected components included four asynchronous service components across EU Amsterdam and EU Frankfurt, indicating regional impact across Europe.

NetSuite experienced an outage that degraded login for Application UI, SuiteCommerce Webstore and SuiteAnalytics Connect across multiple regions. Customers attempting to sign in could face sign-in failures or degraded access to these apps. The incident began on Jan 21, 2025 3:06 AM UTC and was resolved by Jan 22, 2025 3:11 AM UTC.

NetSuite issued several status updates during the incident, indicating ongoing investigation and eventual restoration. By Jan 22, 2025 3:11 AM UTC most services were restored to normal operation. User reports were limited, including observations from Mumbai of login issues.