NetSuite outage history

Users relying on NetSuite SuiteProjects Pro in the US Ashburn S region experienced a degradation starting at 11:46 AM UTC as the service briefly became unavailable. The status page indicated an investigation into the issue, with impact described as unknown at the outset and largely localized to the US Ashburn S area.

NetSuite experienced a global outage of Asynchronous Services, impacting the scheduler, scheduled tasks, and work queue across regions. The disruption degraded automation workflows and file processing for users. Reports described bank file import failures and errors such as 'The account trying to access is currently unavailable'. Impact began at 7:01 PM UTC and continued while engineers worked on a fix.

Engineers identified the issue and began applying a fix. Mitigation progressed through 1:01 AM UTC and 1:06 AM UTC, with some customers starting to see service recovery; all regions had returned to normal by 1:21 AM UTC. The outage affected core background processing, including the scheduler, scheduled tasks, and work queue across NetSuite Asynchronous Services.

An outage in NetSuite's US Ashburn region degraded the Application UI and a broad set of backend services, impacting login and general access for many customers. The issue began around Aug 17, 2026 11:46 PM UTC with the NetSuite Application UI in Ashburn reporting degraded performance, before expanding to additional components and services such as SuiteCommerce, Email, Asynchronous Services, SuiteAnalytics Connect, SuiteAnswers, and SuiteTalk. Status updates described login problems and UI unavailability across the platform, while user reports indicated pages not loading and the UI appearing offline. StatusGator detected issues at Aug 17, 2026 11:10 PM UTC, about {{time:2026-08-17T23:46:25Z|}} (roughly 35 minutes) before official acknowledgment, highlighting early visibility ahead of the provider's notice. By 4:16 AM UTC, a broad set of services had recovered and services returned to normal in the Ashburn region.

NetSuite Service in the CA Toronto region briefly degraded, with customers potentially experiencing a degradation of service across multiple NetSuite components. The issue began at 10:21 PM UTC and was resolved by 10:36 PM UTC, lasting about 15 minutes. Affected CA Toronto components included SuiteAnalytics Connect, SuiteAnswers, Email, SuiteCommerce, SuiteTalk, Asynchronous Services, and Application UI.

NetSuite's status page described the incident as a degradation affecting those services in CA Toronto; all components returned to normal by 10:36 PM UTC.

NetSuite SuiteTalk began showing degraded service in the US Phoenix region, affecting multiple SuiteTalk endpoints and impacting integrations for users in that area. The issue was first noted when NetSuite flagged a problem in US Phoenix at 10:41 PM UTC and progressed to a broader degradation across several US Phoenix endpoints. Customer impact centers on slowed or intermittent SuiteTalk performance for those relying on integrations, with the scope initially regional rather than global.

Users in the EU Amsterdam region experienced degraded performance for NetSuite Application UI and SuiteCommerce, with occasional login issues reported. The incident began around 3:51 PM UTC, when NetSuite flagged the EU Amsterdam components (Application UI 1 and 2; SuiteCommerce 1 and 2) as degraded. By 4:01 PM UTC and 5:41 PM UTC, customers reported continued performance problems and slower interactions, including login difficulties in some cases.

NetSuite applied a mitigation around 5:41 PM UTC and, by 6:56 PM UTC, the EU Amsterdam components had returned to normal operation. The issues appear localized to the EU Amsterdam region, with additional user reports noting login errors from Brampton and slow performance in Atlanta. The degraded service spanned roughly three hours before full restoration.

NetSuite SuiteProjects Pro in US Ashburn S began experiencing degraded performance and login issues on Feb 24, 2026 6:56 AM UTC, escalating into a full outage. The disruption primarily impacted the US Ashburn S site, with customers reporting difficulties logging in and slow or failing access to SuiteProjects Pro features.

NetSuite issued multiple status updates over the next several days as engineers investigated, implemented mitigations, and worked toward a fix. The outage persisted for about 3 days and 13 hours, and the affected component moved from down to up on Feb 27, 2026 8:21 PM UTC as services were restored. User reports continued from several regions, including the United States, United Kingdom, Australia, and New Zealand, reflecting a broad but regionally centered impact during the incident.

NetSuite experienced a brief degraded performance in the US San Jose 2 region, impacting eight components including Email / US San Jose 2, SuiteAnalytics Connect / US San Jose 2, SuiteAnswers / US San Jose 2, SuiteCommerce Webstore / In-Store / US San Jose 2, SuiteCommerce Checkout / US San Jose 2, SuiteTalk / US San Jose 2, Asynchronous Services / US San Jose 2, and Application UI / US San Jose 2. Users may have experienced slower responses or intermittent access to these services during the event, with impact limited to the US San Jose 2 environment.

The NetSuite service in the US Ashburn region experienced a regional outage beginning at 9:21 AM UTC, impacting a broad set of components across Email, SuiteAnalytics Connect, SuiteTalk, SuiteCommerce, SuiteAnswers, and related asynchronous services. Users in the region faced outages and degraded functionality across many NetSuite features while the incident was ongoing.

The NetSuite status page provided a series of updates as teams worked to resolve the issue. Updates were posted at 9:26 AM UTC, 10:16 AM UTC, 1:51 PM UTC, and 2:16 PM UTC. By 1:51 PM UTC the incident was listed as a degradation (warn) affecting a wide range of components, and by 2:16 PM UTC most components had recovered to normal, marking the incident’s end. The outage lasted roughly 9:21 AM UTC through 2:16 PM UTC (about 4 hours and 55 minutes).

Overall, the event impacted dozens of NetSuite components in the US Ashburn area, with communications indicating gradual recovery across services as the issue was addressed.

NetSuite SuiteCommerce Checkout and SuiteCommerce Webstore / In-Store in US Ashburn 3 experienced a brief degraded performance incident impacting ecommerce checkout and storefront experiences. The issue affected two components in the Ashburn region and lasted about 55 minutes.

The outage began on 2:01 AM UTC and was resolved by 2:56 AM UTC. The NetSuite status page published 2 updates during the incident.