NetSuite Outage History

NetSuite SuiteProjects Pro in US Ashburn S began experiencing degraded performance and login issues on Feb 24, 2026 6:56 AM UTC, escalating into a full outage. The disruption primarily impacted the US Ashburn S site, with customers reporting difficulties logging in and slow or failing access to SuiteProjects Pro features.

NetSuite issued multiple status updates over the next several days as engineers investigated, implemented mitigations, and worked toward a fix. The outage persisted for about 3 days and 13 hours, and the affected component moved from down to up on Feb 27, 2026 8:21 PM UTC as services were restored. User reports continued from several regions, including the United States, United Kingdom, Australia, and New Zealand, reflecting a broad but regionally centered impact during the incident.

NetSuite experienced a brief degraded performance in the US San Jose 2 region, impacting eight components including Email / US San Jose 2, SuiteAnalytics Connect / US San Jose 2, SuiteAnswers / US San Jose 2, SuiteCommerce Webstore / In-Store / US San Jose 2, SuiteCommerce Checkout / US San Jose 2, SuiteTalk / US San Jose 2, Asynchronous Services / US San Jose 2, and Application UI / US San Jose 2. Users may have experienced slower responses or intermittent access to these services during the event, with impact limited to the US San Jose 2 environment.

The NetSuite service in the US Ashburn region experienced a regional outage beginning at 9:21 AM UTC, impacting a broad set of components across Email, SuiteAnalytics Connect, SuiteTalk, SuiteCommerce, SuiteAnswers, and related asynchronous services. Users in the region faced outages and degraded functionality across many NetSuite features while the incident was ongoing.

The NetSuite status page provided a series of updates as teams worked to resolve the issue. Updates were posted at 9:26 AM UTC, 10:16 AM UTC, 1:51 PM UTC, and 2:16 PM UTC. By 1:51 PM UTC the incident was listed as a degradation (warn) affecting a wide range of components, and by 2:16 PM UTC most components had recovered to normal, marking the incident’s end. The outage lasted roughly 9:21 AM UTC through 2:16 PM UTC (about 4 hours and 55 minutes).

Overall, the event impacted dozens of NetSuite components in the US Ashburn area, with communications indicating gradual recovery across services as the issue was addressed.

NetSuite SuiteCommerce Checkout and SuiteCommerce Webstore / In-Store in US Ashburn 3 experienced a brief degraded performance incident impacting ecommerce checkout and storefront experiences. The issue affected two components in the Ashburn region and lasted about 55 minutes.

The outage began on 2:01 AM UTC and was resolved by 2:56 AM UTC. The NetSuite status page published 2 updates during the incident.

NetSuite Application UI experienced degraded performance across multiple regions starting at Dec 22, 2025 10:01 AM UTC. Regions affected included EU Amsterdam 1, EU Amsterdam 2, UK Newport, AP Osaka, CA Montreal, AP Hyderabad, and AP Mumbai. Users could encounter slower UI interactions and intermittent issues when using NetSuite Application UI.

The NetSuite status page posted five updates during the incident as teams investigated and applied mitigations. Updates were published at Dec 22, 2025 10:01 AM UTC, Dec 22, 2025 10:26 AM UTC, Dec 22, 2025 11:26 AM UTC, Dec 22, 2025 7:21 PM UTC, and Dec 22, 2025 8:36 PM UTC. Hyderabad components began recovering by around Dec 22, 2025 7:21 PM UTC, with full restoration across all regions by Dec 22, 2025 8:36 PM UTC.

NetSuite reported a brief degraded experience for its Application UI across eight US Phoenix region components. Users in these regions may have encountered slower UI response or partial access during the incident.

The outage began at 5:21 AM UTC and lasted approximately 45 minutes, with the service restored by 6:06 AM UTC. The NetSuite status page documented an initial investigation into the issue affecting multiple regions, followed by restoration of service. The incident affected 8 Application UI components located in the US Phoenix regions (Phoenix 1-8), and the status page issued two updates during the incident.

The NetSuite Application UI in the US San Jose region experienced a degraded service event, impacting ERP access and UI functionality. The incident began when NetSuite reported investigating an issue for the US San Jose environment at Nov 17, 2025 8:26 PM UTC. A subsequent update confirmed degraded UI in US San Jose 1 and that a fix was being prepared; US San Jose 2 had already been affected and later recovered. Users reported difficulty accessing ERP features and UI components during the incident. The issues were observed across two UI components: Application UI / US San Jose 1 and Application UI / US San Jose 2. The provider issued 2 status updates during the incident and the outage lasted approximately 3 hours and 55 minutes, with US San Jose 2 returning to normal by Nov 17, 2025 10:46 PM UTC and US San Jose 1 restored by Nov 18, 2025 12:21 AM UTC.

NetSuite SuiteCommerce experienced a brief degradation across multiple regions, affecting Webstore Checkout and Webstore / In-Store experiences for customers. The impact spanned SuiteCommerce Checkout and Webstore / In-Store components in US, EU, and APAC regions. The incident lasted about 10 minutes, beginning at 8:26 AM UTC and resolving by 8:36 AM UTC.

NetSuite indicated on its status page that a fix was being applied to mitigate the issue and restore service, and the incident included two official status updates as the team worked to return full functionality.

NetSuite experienced a brief degraded email delivery issue in the Toronto, Canada region. The affected component was Email / CA Toronto. The incident began at Oct 31, 2025 1:01 AM UTC and was resolved by Oct 31, 2025 2:01 AM UTC, lasting about 1 hour. Status updates indicated degraded email delivery in the Toronto region before service was restored, with no broader impact reported across other NetSuite services.

The NetSuite service in CA Toronto experienced regional degradation beginning at 7:36 PM UTC. The incident prompted multiple communications on the NetSuite status page, with an update at Oct 28, 2025 7:49 PM UTC noting the issue had been identified. The disruption affected 8 components across CA Toronto, including Email, SuiteAnswers, SuiteCommerce Webstore In-Store, SuiteTalk, SuiteAnalytics Connect, Asynchronous Services, SuiteCommerce Checkout, and Application UI. Users in the region reported degraded performance and intermittent access; the outage lasted about 2 hours and 25 minutes and the service was restored by 10:01 PM UTC.