QuickBooks Outage History

An outage prevented many QuickBooks users from logging in, with reports of blank screens, sign-in loops, and being returned to the login page. Access to accounts, data, and client records was disrupted, hindering day-to-day accounting tasks. The incident began at 8:04 PM UTC and was resolved by 8:43 PM UTC, lasting roughly 39 minutes. Reports span North America and parts of Europe, indicating a widespread authentication issue affecting multiple regions. The volume of user reports during the event was notable, underscoring the broad impact on QuickBooks users.

StatusGator recorded an Early Warning Signal beginning at May 7, 2025 8:04 PM UTC, indicating login problems ahead of any provider acknowledgment. QuickBooks did not post updates on their status page during the incident, and access was restored around 8:43 PM UTC. This outage highlights how authentication failures can disrupt financial workflows for a large, global user base.

In the United Kingdom, QuickBooks Online Core Payroll users were unable to submit Full Payment Submission (FPS) and Employer Payment Summary (EPS) due to an error, disrupting payroll filings for affected customers. The incident began at Apr 28, 2025 12:25 PM UTC and lasted until Apr 29, 2025 3:20 PM UTC, a duration of about 26 hours and 55 minutes. QuickBooks reported they were investigating with engineering teams and would provide updates as they worked to restore submissions. The provider issued 2 status updates during the incident.

The UK-specific QuickBooks Online component returned to normal after the issue was resolved, restoring functionality for payroll submissions. The incident highlights a partial outage affecting a single regional deployment rather than a global service disruption.

An outage prevented exporting approved time entries from QuickBooks Online to QBO Payroll for customers in the United States and Canada. The issue, described as a System Failure Error, blocked time data from being exported to payroll and disrupted payroll workflows for affected organizations. The incident began at 3:15 PM UTC and affected two QuickBooks Online regions (Canada and United States). The outage lasted about 2 hours and 50 minutes and was resolved by 6:05 PM UTC.

During the incident, QuickBooks issued 2 status updates detailing the investigation and restoration. User activity logs show one report from Ashburn, Virginia, describing connectivity issues related to enterprise, payroll, and merchant services, indicating a limited geographic scope rather than a global outage.

QuickBooks Online Payroll underwent a planned maintenance window affecting the United States region. The maintenance began at 8:05 AM UTC and concluded at 8:10 AM UTC, lasting roughly 5 minutes. During this window, payroll-related features operated under maintenance mode as QuickBooks completed routine system work.

Two official updates were posted by QuickBooks Online: one to indicate that maintenance was in progress and another to confirm the service was restored. The incident was isolated to the QuickBooks Online Payroll component in the United States, with no broader impact communicated beyond the scheduled window.

QuickBooks Online Payroll underwent a planned maintenance window affecting the United States region. The maintenance began at Mar 1, 2025 6:01 AM UTC and was completed by Mar 1, 2025 8:00 AM UTC, lasting roughly 1 hour and 59 minutes. During the window, the QuickBooks status page indicated that maintenance was in progress and that updates would be provided as necessary. This maintenance was limited to the QuickBooks Online Payroll service in the United States and did not indicate a broader service interruption.

QuickBooks Online undertook scheduled maintenance affecting the United Kingdom and Canada regions. Access to QuickBooks Online / United Kingdom and QuickBooks Online / Canada was temporarily impacted as the maintenance ran. The maintenance window started at Feb 28, 2025 6:00 AM UTC and ended at Feb 28, 2025 8:00 AM UTC. The provider posted 2 updates on their status page during the window and confirmed that services returned to normal after the maintenance. This was a planned activity, with no unplanned outages reported.

A brief incident affected QuickBooks Online users in the United States and Canada, who were experiencing forced logouts when attempting to create a new transaction. The issue impacted the ability to create new entries and caused a short disruption for a subset of users. The outage began at Jan 16, 2025 8:55 PM UTC and was resolved by Jan 16, 2025 9:00 PM UTC. QuickBooks Online identified the source of the problem and worked to resolve it, with updates issued to communicate the situation. The incident lasted about 5 minutes and involved two status updates from the QuickBooks Online team for US and Canada components.