Securly Outage History

Securly Filter experienced a brief degraded performance across multiple regional components (Filter / USEAST, Filter / USWEST, Filter / USEAST2, Filter / UK, Filter / CANADA). The issue began at 3:20 PM UTC and was resolved by 3:50 PM UTC, lasting approximately 30 minutes. The provider issued 2 status updates during the incident. Users may have experienced intermittent filtering inconsistencies during the event, after which services returned to normal. The incident affected 5 components across several regions.

An incident affected Securly users relying on the US West (USWEST) filter, with the USWEST Filter component reporting increased errors and causing degraded filtering performance. The issue began on 6:50 PM UTC and continued until 2:10 PM UTC, with two official status updates during the event. During recovery, SmartPAC and Smart DNS returned to CIPA compliant mode and the Chrome Extension operated in fail open while the USWEST filter returned to a normal state.

Securly experienced intermittent disruptions and latency in the Filter service affecting some US West customers. The issue began on 5:15 PM UTC and the USWEST component was listed as degraded while the team worked to resolve it.

The outage persisted for about 23 hours, with service restored on 4:30 PM UTC. The provider issued 2 status updates during the incident detailing investigation progress and the eventual resolution.

Impact was regional to the US West, with no global impact indicated.

Securly experienced a brief outage lasting about 5 minutes. The incident began at 2:00 AM UTC and was resolved by 2:05 AM UTC. The status page recorded an outage with a short diagnostic note (test1) and then indicated recovery shortly after. No additional details about the root cause or affected components were shared. The disruption was short and did not appear to have lasting impact based on the available status updates.

Securly experienced delays in the PASS User Interface that affected sign-in and navigation for a significant portion of users. The incident began around 1:55 PM UTC and was resolved by 3:00 PM UTC, returning PASS functionality to normal. The provider issued two status updates during the incident, describing ongoing remediation and the eventual restoration of services.

User reports indicated issues while the incident was active.

An outage affected Securly's Classroom messaging, with Chat and Announce messages not reaching student devices. This disrupted classroom communications for teachers and students and impacted the Classroom / User Interface component. The outage lasted about 24 hours, from Jan 16, 2025 7:25 PM UTC to Jan 17, 2025 7:25 PM UTC.

The provider issued 2 status updates during the incident and a single user report was logged at 7:45 PM UTC from River Grove, Illinois noting that announcements were not being delivered. The service was restored when the status changed to up at Jan 17, 2025 7:25 PM UTC.