Sumo Logic Outage History

Sumo Logic conducted a scheduled maintenance window affecting the Automation Service in America Federal (FED) and North America 1 (US1). During the window, various functions became unavailable or experienced processing delays, with delays in CSOAR collection and processing. The maintenance window ran from 4:05 AM UTC to 7:00 AM UTC.

Four status updates were posted as the two components transitioned: FED entered maintenance at Apr 20, 2025 4:05 AM UTC and returned to up at Apr 20, 2025 6:00 AM UTC, while US1 entered maintenance at Apr 20, 2025 5:05 AM UTC and returned to up at Apr 20, 2025 7:00 AM UTC. The maintenance was NA-focused, and no data loss was expected; no action is required from users.

Sumo Logic conducted scheduled maintenance affecting the Automation Service in Europe regions EU and DE. During the window, several functions were unavailable or experienced processing delays, including delays in collection and processing for CSOAR. No data loss is expected and no user action is required.

Maintenance began at 10:05 PM UTC and concluded at 12:00 AM UTC, lasting about 1 hour 55 minutes. The two affected components were Automation Service / Europe 1 (EU) and Automation Service / Europe 2 (DE). The Status page noted the maintenance and indicated updates would follow once complete; two official updates were issued during the incident. No user reports were observed indicating broader impact.

Sumo Logic conducted scheduled maintenance on the Automation Service in Australia. During the maintenance window, various functions of the application were expected to become unavailable or experience processing delays, including delays in collection and processing for CSOAR. The maintenance began at 3:30 PM UTC and was resolved by 5:35 PM UTC, for a total duration of about 2 hours and 5 minutes. No data loss is expected, and no user action is required after the window.

The incident was limited to the Australia region, affecting the Automation Service / Australia (AU) component. The provider issued 2 status updates during the maintenance window, reflecting ongoing maintenance and completion of the window. No broader regional impact was reported.

Sumo Logic carried out a scheduled maintenance window affecting the Automation Service in India. During the window, certain functions of the application were unavailable or experienced processing delays, with CSOAR collection and processing specifically impacted. No data loss is expected. The maintenance lasted about 2 hours, from 9:30 PM UTC to 11:30 PM UTC.

The status page shows the affected component transitioned from up to maintenance and back to up, confirming a planned window. The scope appears regional to Automation Service / India (IN).

Sumo Logic conducted a scheduled maintenance window during which CSOAR collection and processing could be delayed and some functions of the application may be unavailable.

The maintenance affected Automation Service components in Japan and Korea (JP and KR) and ran from Apr 18, 2025 3:30 PM UTC to Apr 18, 2025 5:30 PM UTC. No data loss is expected and no user action is required after the window. Both JP and KR components returned to normal after the maintenance at Apr 18, 2025 5:30 PM UTC.

A brief latency issue affected Sumo Logic's Metrics Collection in North America 1 (US1), delaying processing and displaying metrics data and impacting dashboards briefly. The incident began at 9:40 PM UTC and was resolved by 9:45 PM UTC after a fix was implemented and ongoing monitoring confirmed recovery. The provider issued 2 status updates during the incident, and the impact was localized to the US1 region with no wide-service disruption.

Sumo Logic experienced degraded performance in Metrics Searches, with latency in processing and displaying metrics data. The issue affected the North America 2 (US2) region, causing slower search results and delays in metric visualization for users. The incident began at 11:25 PM UTC and was resolved by 12:15 AM UTC, lasting approximately 50 minutes.

During the incident, Sumo Logic issued 2 status updates noting investigation and subsequent resolution. The Metrics Searches / North America 2 component returned to the up state after the troubleshooting steps.

Sumo Logic reported a brief latency in the CSE Processing Pipeline that affected processing and display of security data in the America Federal (FED) region. This caused degraded performance as security data took longer to process and appear in dashboards. The incident began at Apr 3, 2025 10:40 PM UTC and was resolved by Apr 3, 2025 11:10 PM UTC, lasting about 30 minutes, and the provider issued 2 status updates during the event.

The CSE Processing Pipeline briefly degraded before service was restored, with updates indicating the problem and later confirmation of recovery.

Sumo Logic experienced a brief degraded state affecting the Australia-based CSE Processing Pipeline, with latency in processing and displaying security data. This impacted dashboards and security workflows for users relying on the Australia region. The outage lasted about 20 minutes, beginning at Apr 2, 2025 12:10 PM UTC and ending at Apr 2, 2025 12:30 PM UTC. The provider issued 2 status updates during the incident as they worked to restore pipeline performance.

During a scheduled maintenance window for Cloud Collection in North America 1 (US1), Sumo Logic noted that various functions could be unavailable or experience processing delays. No data loss is expected and no action is required after the window. The maintenance started at 3:05 AM UTC and concluded at 5:05 AM UTC, lasting about 2 hours. The provider posted two status updates during the incident, detailing the window and its completion. This maintenance primarily affected Cloud Collection in US1 with no broader impact reported.