Sumo Logic Outage History

Sumo Logic carried out a scheduled maintenance window for Cloud Collection in North America 2 (US2) from 3:05 AM UTC to 5:05 AM UTC. During the window, Cloud Collection US2 experienced processing delays and partial unavailability. No data loss is expected and no user action is required. The maintenance lasted approximately 2 hours.

Two official status updates were published during the incident to communicate progress and the resolution. The service returned to normal after 5:05 AM UTC.

The MS Office 365 API experienced latency and errors affecting Sumo Logic in the Australia region, with the AU API component moving to a degraded state at Mar 20, 2025 9:10 AM UTC. The issue expanded to Cloud Collection / Australia (AU) by Mar 20, 2025 8:50 PM UTC, and subsequent status updates noted ongoing problems and the start of maintenance windows. Users could have encountered delays in data collection and processing for CSOAR during the degraded period.

Sumo Logic experienced latency in the Metrics Collection component in the North America 1 (US1) region, causing delays in processing and displaying metrics data. This impacted metric dashboards and alerts as data appeared with delays during the incident. The incident began at Mar 19, 2025 3:15 PM UTC and was resolved by Mar 19, 2025 3:40 PM UTC, lasting roughly 25 minutes. The provider issued 2 status updates during the incident, clarifying the symptom and the resolution.

Sumo Logic conducted a scheduled maintenance window affecting CSOAR-related components in Canada and North America 2. During the window, CSOAR functions could be unavailable or experience processing delays, including delays in collection and processing. No data loss is expected and no user action is required after the window. The maintenance lasted about 3 hours, from 3:00 AM UTC to 6:00 AM UTC.

The maintenance affected four CSOAR components across two regions: CSOAR User Interface / Canada, Automation Service / Canada, CSOAR User Interface / North America 2, and Automation Service / North America 2. CA components were brought back online at 5:05 AM UTC and US2 components at 6:00 AM UTC. The provider issued four official status updates during the incident.

Sumo Logic carried out a planned maintenance window affecting Europe-region CSOAR and Automation services. During the window, several functions were unavailable or experienced processing delays, including CSOAR collection and processing. No data loss is expected. The maintenance affected four components across Europe 1 (EU) and Europe 2 (DE). The maintenance began at Mar 17, 2025 9:00 PM UTC and was completed by Mar 17, 2025 11:05 PM UTC. The provider issued 2 status updates during the incident.

Starting at Mar 13, 2025 8:30 PM UTC, Sumo Logic Logs Alerting in North America 2 (US2) began showing latency and delays in alert delivery, causing degraded alerting performance for users relying on timely notifications. The issue persisted into a scheduled maintenance window, with the incident spanning across multiple regions. Over the course of the outage, three official status updates were issued to keep users informed.

Sumo Logic reported a brief regional latency affecting Logs Collection AU, Metrics Collection AU, and Cloud Collection AU in Australia. Users experienced delays in processing and displaying log data and metrics data during the incident, with the event lasting about 10 minutes. The outage began at Mar 10, 2025 3:10 AM UTC and was resolved by Mar 10, 2025 3:20 AM UTC. Sumo Logic issued two status updates during the incident, describing an investigation and subsequent resolution.

Sumo Logic conducted a scheduled maintenance window from 5:00 AM UTC to 7:00 AM UTC, during which CSOAR User Interface / North America 1 (US1) and Automation Service / North America 1 (US1) were placed in maintenance, causing unavailability and processing delays for some features. The incident was communicated via two status updates, and no data loss is expected.

Sumo Logic experienced a brief degradation in Data Indexing for the Korea region, causing latency in processing and displaying log data. The incident began at Mar 7, 2025 8:30 AM UTC when the Data Indexing / Korea component transitioned from healthy to degraded, and was resolved by Mar 7, 2025 10:00 AM UTC as the component returned to normal. The service issued 2 status updates during the incident, and the impact appears localized to Korea with no reported global effects.

Sumo Logic reported a brief latency outage across its Logs Collection, Metrics Collection, and Tracing Collection in North America 2 (US2). Users could experience delays in processing and displaying log data, metrics data, and tracing data. The issue began at Mar 6, 2025 11:45 PM UTC and lasted about 1 hour, with services returning to normal by Mar 7, 2025 12:45 AM UTC. Affected components included Logs Collection / North America 2 (US2), Metrics Collection / North America 2 (US2), and Tracing Collection / North America 2 (US2).