Sumo Logic Outage History

Sumo Logic experienced a brief degradation of its Automation Service, causing latency and delays in displaying data across multiple regions. The incident affected 10 Automation Service components worldwide (FED, AU, IN, KR, US1, US2, EU1, EU2, CA, JP), likely impacting dashboards and data visibility for users. The outage began at 10:25 PM UTC and lasted about 35 minutes, with restoration completed by 11:00 PM UTC. The provider issued two status updates during the incident before all regions returned to normal.

Sumo Logic experienced latency in processing and displaying logs for the Logs Collection service in North America 2 (US2), causing degraded log visibility for users. The outage lasted about 1 hour and 35 minutes, from 5:05 PM UTC to 6:40 PM UTC. The issue was isolated to the Logs Collection component in US2.

The provider documented the incident on the status page, noting a problem with Logs Collection and ongoing work to fix the latency. The US2 component moved from up to warn and back to up, with two status updates issued during the incident before the service returned to normal.

Sumo Logic experienced degraded metrics collection in the Metrics Collection / North America 2 (US2) component, resulting in latency in processing and displaying metrics data. The issue appeared to be isolated to US2 and affected users relying on real-time metrics in dashboards and alerts. The outage began at Mar 2, 2025 5:25 PM UTC and was resolved by Mar 2, 2025 6:25 PM UTC, lasting about 1 hour.

The provider's status page noted that the source of the problem had been identified and a fix was being implemented. The US2 Metrics Collection component recovered, and the status was updated to up by Mar 2, 2025 6:25 PM UTC. The incident involved two official status updates during its course.

Sumo Logic conducted a scheduled maintenance window affecting four India-region data collection components, potentially rendering those functions unavailable or causing processing delays. The affected components were Logs Collection / India (IN), Metrics Collection / India (IN), Tracing Collection / India (IN), and Cloud Collection / India (IN).

The maintenance ran from Feb 21, 2025 9:30 PM UTC to Feb 21, 2025 11:30 PM UTC, lasting about 2 hours. During this period users may have observed delays in log, metric, and trace collection within the India region. No data loss is expected and no user action is required after the window. The Status page noted that it would be updated after the maintenance was completed.

Sumo Logic experienced degraded performance in the America Federal (FED) region, with latency affecting Logs Collection, Metrics Collection and Tracing Collection. This caused delays in processing and displaying log, metric, and tracing data across three components. The issue began at 3:50 AM UTC and was resolved by 4:45 AM UTC, lasting about 55 minutes. The provider issued two status updates during the incident as teams investigated and worked toward restoration of normal operation.

Sumo Logic experienced a brief authentication issue affecting the Authentication component in North America 2 (US2), causing intermittent login problems for a short period. The problem began at 9:00 PM UTC and was resolved by 9:05 PM UTC, with the status page recording two updates: the initial problem report and a quick return to normal. The incident was contained to US2 and recovered rapidly, with services restored within five minutes.

Sumo Logic experienced brief latency in processing and displaying log data within the Data Indexing component for the America Federal (FED) region, causing degraded performance for about 20 minutes. The incident began at 1:25 AM UTC and was resolved by 1:45 AM UTC. The provider issued 2 official status updates during the incident as they investigated the issue and then confirmed restoration of normal operation.

The issue affected Sumo Logic's CSE Processing Pipeline in the America Federal (FED) region, causing latency in processing and displaying security data. The outage began at 9:50 PM UTC and was resolved by 10:40 PM UTC, lasting 50 minutes. The service issued two status updates during the incident, first noting a problem with the CSE Processing Pipeline and later confirming recovery of normal operation.

Sumo Logic experienced degraded data indexing with latency in processing and displaying log data, specifically in the Korea (KR) region. The issue began at 9:00 AM UTC and was resolved by 9:25 AM UTC, lasting about 25 minutes. Users relying on real-time indexing and dashboards may have seen delays in log availability and visibility.

The incident affected the Data Indexing component in Korea (KR). The provider issued 2 official status updates during the incident: first at Feb 18, 2025 9:00 AM UTC when Data Indexing / Korea moved to degraded, and a second at Feb 18, 2025 9:25 AM UTC when it returned to normal. Service has since been restored.

Sumo Logic conducted scheduled maintenance affecting Canada-based data collection components, causing delays in collecting Logs, Metrics, and Traces. The affected components were Metrics Collection / Canada (CA), Logs Collection / Canada (CA), Tracing Collection / Canada (CA), and Cloud Collection / Canada (CA). No data loss is expected and no user action is required during the maintenance window. The maintenance began at 4:00 AM UTC and ended at 6:05 AM UTC.

The provider issued two status updates during the incident, and services returned to normal after the window closed. The outage duration was approximately 2 hours and 5 minutes, with the impact limited to Canada-based collection components.