Sumo Logic Outage History

The incident involved an authentication problem that prevented logins for users in the North America 1 region (US1). The outage lasted about 50 minutes, from Feb 17, 2025 5:30 AM UTC to Feb 17, 2025 6:20 AM UTC. The issue was isolated to authentication and affected login workflows.

On the status page, the Authentication / North America 1 (US1) component moved from up to warn at Feb 17, 2025 5:30 AM UTC and returned to up at Feb 17, 2025 6:20 AM UTC as investigators worked to restore login capability. There is no indication of broader regional impact beyond this component.

The incident affected Sumo Logic's metrics collection, logs searches, authentication, and billing/account management in North America 1 (US1). Users likely experienced latency in metrics data, slow log queries, UI slowness, and login difficulties. The outage began on 10:30 PM UTC and was resolved by 12:15 AM UTC, lasting about 1 hour and 45 minutes. The issues were regional to US1, with multiple components impacted during the window.

The issue began at Feb 12, 2025 7:20 PM UTC with a problem in Metrics Collection, causing latency in processing and displaying metrics data. The incident affected the Metrics Collection / North America 1 (US1) component and lasted 25 minutes, until Feb 12, 2025 7:45 PM UTC. Sumo Logic posted two updates during the incident and restored full functionality once the issue was resolved.

A brief outage in Sumo Logic Metrics Collection affected the North America 2 (US2) region, causing latency in processing and displaying metrics data. The issue started at Feb 11, 2025 6:45 PM UTC when the Sumo Logic status page reported a problem with Metrics Collection, listing the component in a degraded state. The incident lasted about 5 minutes, with the service restored by Feb 11, 2025 6:50 PM UTC as updates indicated the issue was resolved and normal operation returned.

Sumo Logic experienced a brief issue with Metrics Collection affecting latency in processing and displaying metrics data in the North America 1 (US1) region. The outage began at 4:10 AM UTC and was resolved by 4:20 AM UTC, lasting about 10 minutes. The status page showed the problem under Problem with Metrics Collection and reflected a quick recovery, with two official updates issued during the incident. The impact was limited to Metrics Collection in US1 and did not indicate widespread service disruption.

Sumo Logic experienced a brief latency issue in the Logs Collection service for the North America 2 (US2) region, causing delays in processing and displaying log data. Users may have seen logs appearing slowly or with stale timestamps in US2 dashboards and queries. The issue began at Feb 4, 2025 12:55 AM UTC and was resolved by Feb 4, 2025 1:30 AM UTC, lasting about 35 minutes. Sumo Logic issued two status updates during the incident, first acknowledging the problem and later confirming recovery as Logs Collection in US2 returned to normal.

Sumo Logic reported a brief latency issue affecting Metrics Searches in Metrics Searches / North America 1 (US1), leading to delays in processing and displaying metric data and impacting metric searches and dashboards. The incident began at Feb 3, 2025 2:20 PM UTC and was resolved by Feb 3, 2025 2:35 PM UTC, lasting about 15 minutes. The service posted two status updates during the incident, first noting a problem with Metrics Searches and later confirming recovery.

Users in the US1 North America region experienced authentication failures and degraded metrics processing on Sumo Logic. The incident began at 7:15 PM UTC with login issues, followed by latency in processing and displaying metrics as the Metrics Collection component was affected. The outage impacted 2 components in US1: Authentication and Metrics Collection, limiting access and visibility to dashboards and alerts.

Sumo Logic issued four official updates during the incident, describing ongoing investigations and eventual restoration. The services returned to normal and the incident was resolved by 9:05 PM UTC, after about 1 hour and 50 minutes of degraded operation.

Sumo Logic experienced a brief authentication outage affecting the Authentication component in North America 1 (US1). The incident began at 5:35 PM UTC when the status page reported a problem with Authentication, resulting in login failures for a short period. The issue was resolved by 5:40 PM UTC, lasting about 5 minutes. The provider issued 2 status updates during the incident, first noting the investigation into authentication problems and inability to log in, then confirming that authentication had been restored.

Sumo Logic reported a brief degraded performance in the CSE Processing Pipeline serving customers in India, causing latency in processing and displaying log data and metrics data. The incident began at Jan 17, 2025 3:05 PM UTC and was resolved by Jan 17, 2025 3:15 PM UTC, lasting about 10 minutes. The issue was limited to the CSE Processing Pipeline in India, with data flow returning to normal after the incident.

Sumo Logic's status page issued 2 official updates during the incident, confirming the degradation and restoration.