Sumo Logic Outage History

Sumo Logic carried out a scheduled maintenance window affecting CSOAR services in North America. During the window, login, actions and rules scheduling, and the ability to run manual actions could be impacted, with some functions unavailable or experiencing processing delays. The affected components were Automation Service / North America 1 (US1), Automation Service / North America 2 (US2), CSOAR User Interface / North America 1 (US1), and CSOAR User Interface / North America 2 (US2).

The maintenance window began at 3:00 AM UTC and concluded by 5:00 AM UTC. By 5:00 AM UTC all four components had returned to normal operation. No user action is required after this window.

Sumo Logic conducted scheduled maintenance in the Europe 2 (DE) region, impacting CSOAR User Interface and several alerting services (Automation Service, Logs Alerting, Metrics Alerting). During the maintenance window, these components were unavailable or experienced processing delays, and users could have encountered login issues, scheduling actions, and delayed notifications from logs and metrics monitors. No data loss is expected. The maintenance lasted 2 hours, from 10:00 PM UTC to 12:00 AM UTC.

Sumo Logic experienced a brief latency issue in Metrics Searches, impacting the Metrics Searches / North America 2 (US2) component. Users may have seen delays in processing and displaying metrics data, which could affect metric queries and dashboards.

The incident began at 9:55 AM UTC and was resolved by 11:10 AM UTC, lasting approximately 1 hour and 15 minutes. The provider issued 2 status updates during the incident. No user reports were observed for this event. The issue was confined to the Metrics Searches US2 component and did not indicate a broader service outage.

A brief incident affected Sumo Logic's Data Indexing in North America 2 (US2), causing latency in processing and displaying log data. The issue began at 8:50 AM UTC and was resolved by 8:55 AM UTC, with the US2 component returning to normal after the brief degradation. The provider issued two status updates during the incident.

Sumo Logic reported latency in processing and displaying security data in the CSE UI for Australia, causing degraded user experience in that region. The incident began at 12:55 AM UTC and was resolved by 6:15 AM UTC, lasting about 5 hours and 20 minutes. The affected component was CSE UI in Australia (AU). The status page noted an investigation into problems with the CSE UI and latency, with the AU component moving to a degraded state during the event and returning to normal after resolution. The impact appears localized to Australia, with no broader regional impact indicated in the updates.

Sumo Logic experienced a brief degradation of the Logs Searches feature in the Japan region, with errors reported in log queries. The incident began at 11:25 AM UTC and was resolved by 11:45 AM UTC, and the provider issued two status updates as the issue was investigated and fixed.

Sumo Logic reported a problem with Billing and Account Management that prevented new customers from completing signups. The issue affected multiple regional deployments across US1, FED, EU2, AU, JP, CA, IN, KR, US2, and EU1, disrupting onboarding and account creation for new customers. The provider identified the source of the issue and indicated a fix was in progress, with updates issued as the remediation progressed. The incident involved two status updates and the affected components began to return to normal as the fix was applied.

Sumo Logic experienced an outage in Logs Alerting that disrupted scheduled searches and notification URLs. The incident affected 10 regional Logs Alerting components across FED, AU, US1, US2, CA, EU, DE, JP, IN, and KR, causing alert deliveries to fail or be delayed. The outage began at Apr 28, 2025 10:00 AM UTC and was largely resolved for affected components by Apr 28, 2025 11:35 AM UTC as services returned to normal status.

During the incident, Sumo Logic posted three status updates to describe investigation and restoration progress. The updates were issued at Apr 28, 2025 10:00 AM UTC, Apr 28, 2025 11:15 AM UTC, and Apr 28, 2025 11:35 AM UTC, indicating that Logs Alerting across regions was returning to normal by the final update.

Sumo Logic reported a brief degraded performance affecting the CSE UI and CSE APIs in North America 1 (US1). Users may have experienced latency when processing and viewing security data, and occasional API communication errors. The incident began at Apr 21, 2025 3:25 PM UTC and was resolved by Apr 21, 2025 5:05 PM UTC, lasting about 1 hour 40 minutes. The service team issued two status updates during the incident, confirming the source and that a fix was in progress. The issue was limited to the US1 region, impacting two components: CSE UI and CSE APIs.

Sumo Logic carried out scheduled maintenance from 4:00 AM UTC to 7:00 AM UTC UTC, during which several Automation Service functions were unavailable or experienced processing delays. The maintenance affected Automation Service components in Canada (CA) and North America 2 (US2), with delays in CSOAR collection and processing. No data loss is expected, and no user action is required after the window. The maintenance lasted about 3 hours, with affected components returning to normal by 7:00 AM UTC. The provider issued 4 status updates during the incident, and noted that the status page would be updated as maintenance progressed.