1Password Outage History

1Password experienced startup crashes affecting Apple devices, preventing access to vaults for some users. The issue began at Jan 23, 2025 10:50 PM UTC and was resolved by Jan 24, 2025 12:55 AM UTC, lasting roughly 2 hours and 5 minutes. Status updates indicated affected users could regain access by downloading a direct-download version of 1Password 6 or 7. The outage impacted four regional components: Enterprise, Europe, Canada, and USA/Global.

1Password experienced a partial outage affecting authentication and syncing across Europe and USA/Global regions, causing sign-in difficulties and delays in syncing items between devices. The issue was first acknowledged on the status page at Jan 23, 2025 9:55 PM UTC as a warning, with multiple components across Europe and the USA/Global region listed as affected. An initial fix was implemented and monitoring began at Jan 23, 2025 10:10 PM UTC, and by Jan 23, 2025 10:16 PM UTC the affected components had returned to normal.

1Password experienced a brief billing incident caused by a billing infrastructure update that prevented the events publisher from initializing. This led to degraded billing flows and affected the Partnerships API as well as Apple Subscription and Google Subscription events. Regions impacted included USA/Global Billing, Canada Billing, and Europe Billing. Users may have seen delays or incomplete billing-related events during this window. The incident began at Jan 15, 2025 5:11 PM UTC and was resolved by Jan 15, 2025 5:40 PM UTC, lasting about 29 minutes.

1Password documented the issue on their status page, issuing two updates during the incident and confirming remediation once the Billing Service returned to normal. The underlying cause was identified as an inability to initialize the events publisher, with actions underway to remediate.