CommandLink Outage History

CommandLink experienced page failures on its ITSM Platform, resulting in degraded access for users. The incident began around 5:24 PM UTC and lasted about 11 hours and 30 minutes, with the ITSM Platform listed as degraded during the period. Status updates indicated ongoing investigation and later confirmed resolution as the ITSM Platform returned to normal on 4:54 AM UTC. The provider issued 2 status updates during the incident.

CommandLink faced a period of degraded performance caused by issues in Cloudflare infrastructure. Users may have encountered slower responses or intermittent connectivity as Cloudflare services fluctuated, affecting the Cloudflare Infrastructure component that CommandLink relies on. The outage began at 7:38 AM UTC and was resolved by 1:23 PM UTC, lasting roughly 5 hours and 45 minutes. The provider issued two status updates during the incident.

The incident began on Apr 10, 2025 3:58 PM UTC when CommandLink's Cloudflare Firewall component was listed as degraded, with a brief knock-on impact to Twilio MMS between 7:48 PM UTC and 8:48 PM UTC. The Cloudflare Firewall remained degraded for about 28 hours and 30 minutes, finally being restored on Apr 11, 2025 8:28 PM UTC. Overall, users may have experienced intermittent access issues and limited functionality during the period. The incident involved two components (Cloudflare Firewall and Twilio MMS) and impacted multiple user flows on CommandLink.

CommandLink experienced a brief degradation in the Twilio PSTN component that affected voice telephony functionality. The issue began at 9:03 PM UTC and lasted about 55 minutes, with service restored by 9:58 PM UTC. The incident prompted two status updates on CommandLink's status page as engineers investigated and confirmed recovery.

The Twilio PSTN component experienced a short period of degraded service, impacting voice calls for users relying on Twilio PSTN. The issue began at Apr 3, 2025 7:33 PM UTC and was resolved by Apr 3, 2025 8:28 PM UTC, lasting about 55 minutes. Status updates on the provider's page indicated the Twilio PSTN component encountered issues, moving from up to degraded and back to up.

The incident was contained to the Twilio PSTN component and did not indicate broader service impact. The provider issued 2 status updates during the incident to communicate the progression and resolution.

CommandLink experienced a brief platform impact affecting the ITSM Platform. The status page listed a Platform Impact and an investigation was initiated to identify the cause. The incident began at 1:18 PM UTC and was resolved by 1:58 PM UTC, lasting about 40 minutes. Two status updates were posted during the event, documenting the investigation and the restoration of services.

CommandLink experienced a brief degradation tied to issues in the Cloudflare Network. Users may have faced intermittent connectivity or slower performance while traffic traversed the affected network. The disruption lasted from 1:04 AM UTC to 2:13 AM UTC (about 1 hour and 9 minutes).

CommandLink's status page reported the issue: first update at 1:04 AM UTC noting 'Experiencing Issues with Cloudflare Network' and a follow-up at 2:13 AM UTC indicating the Cloudflare Network had returned to normal. In total, two status updates were published during the incident.

No geographic pattern is indicated; the impact related to the Cloudflare Network component.

CommandLink reported a brief degraded state for the Cloudflare Firewall component. The incident began at 5:03 PM UTC and ended at 7:43 PM UTC, lasting about 2 hours and 40 minutes. The Cloudflare Firewall component transitioned from a warning to normal as the issue was resolved, with updates indicating restoration of service. During the outage, some users may have experienced intermittent firewall-related issues affecting traffic filtering.

CommandLink experienced a brief outage affecting the Twilio PSTN component, causing voice call disruptions for about 1 hour and 25 minutes. The incident began when the CommandLink status page first showed issues with Twilio PSTN at Mar 31, 2025 4:03 PM UTC and was resolved when the component returned to normal at Mar 31, 2025 5:28 PM UTC. The status updates indicated a temporary degradation of the Twilio PSTN service during the incident.

The Twilio PSTN component was briefly degraded before full restoration, with two status updates on the CommandLink status page during the incident.

CommandLink experienced a brief degradation tied to the Cloudflare Network. The Cloudflare Network component was listed as degraded on the CommandLink status page from Mar 27, 2025 8:58 PM UTC until Mar 27, 2025 9:23 PM UTC, lasting about 25 minutes. The issue likely caused intermittent connectivity or latency for users depending on Cloudflare services.

During the incident, the provider published two status updates. The updates acknowledged the Cloudflare Network issue and later confirmed resolution with the component returning to normal.