CommandLink Outage History

CommandLink users may have experienced degraded performance and intermittent connectivity as Cloudflare Infrastructure faced issues. The incident began at Oct 5, 2025 12:53 PM UTC and lasted about 27 hours 20 minutes.\n\nThe provider issued 2 status updates during the incident: first noting issues with Cloudflare Infrastructure and later confirming restoration at Oct 6, 2025 4:13 PM UTC. The disruption affected CommandLink services relying on Cloudflare, with a broad global impact rather than a regional pattern.

The outage began at Oct 3, 2025 10:13 AM UTC when the Cloudflare Network started showing issues, causing degraded connectivity for CommandLink users and services relying on that network. As the incident progressed, Twilio MMS also experienced intermittent problems, impacting messaging flows that depend on Twilio's MMS integration.

From Oct 3, 2025 3:23 PM UTC onward, Twilio MMS entered a degraded state alongside ongoing Cloudflare network issues. Twilio MMS briefly recovered at Oct 3, 2025 3:53 PM UTC, but issues recurred by Oct 3, 2025 4:13 PM UTC and again at Oct 3, 2025 4:43 PM UTC, with Cloudflare Network remaining the primary degraded component. The situation began to ease as Cloudflare Network moved back toward up later in the day.

The Cloudflare Network fully recovered by Oct 3, 2025 9:33 PM UTC, with Twilio MMS returning to normal shortly thereafter. The outage lasted about 11 hours and 20 minutes, and the provider issued 6 status updates during the incident, reflecting ongoing communication as the two affected components transitioned through degraded and restored states. Affected components included Cloudflare Network and Twilio MMS.

CommandLink experienced a brief degradation in the Twilio PSTN component, impacting voice services for about 40 minutes. The outage began at Sep 24, 2025 11:08 PM UTC and was resolved by Sep 24, 2025 11:48 PM UTC. The provider issued two status updates during the event acknowledging the Twilio PSTN issue and its restoration, with the impact isolated to the Twilio PSTN path and no wider disruption to other components.

CommandLink experienced an issue affecting Twilio PHONE NUMBERS, leading to degraded phone-number related functionality for users. The incident began at Sep 22, 2025 8:18 PM UTC and was resolved by Sep 23, 2025 7:53 PM UTC, lasting about 23 hours and 35 minutes. The issue was confined to the Twilio PHONE NUMBERS component, with users potentially experiencing difficulties using phone-number related features during the window.

During the incident, CommandLink posted 2 official updates: the initial warning at Sep 22, 2025 8:18 PM UTC and a resolution note at Sep 23, 2025 7:53 PM UTC. The service returned to normal after the second update.

CommandLink experienced degraded service affecting the Twilio PHONE NUMBERS component. The incident lasted about 1 hour, beginning at 3:13 PM UTC and ending at 4:13 PM UTC. This outage impacted only the Twilio PHONE NUMBERS component, potentially affecting phone-number related features for users relying on Twilio integration.

Two status updates were published during the incident. The first announced issues with Twilio PHONE NUMBERS, and the second confirmed restoration when the component returned to its normal state. The issue was contained to that single component and did not indicate a broader service outage.

CommandLink reported a brief degradation of the Twilio PSTN component, with users potentially experiencing intermittent voice issues. The incident was acknowledged on the CommandLink status page as 'Experiencing Issues with Twilio PSTN'. The outage lasted from 4:28 PM UTC to 4:38 PM UTC, and the Twilio PSTN component returned to normal after this period. The provider issued 2 status updates during the incident.

An incident affected CommandLink's voice services, including Twilio Origination, Twilio Termination, and Twilio PSTN. The issue began during a maintenance window at Sep 20, 2025 5:03 AM UTC and was resolved by Sep 20, 2025 11:48 AM UTC, lasting about 6 hours and 45 minutes. Users could experience difficulties with originating calls, terminating calls, or PSTN routing across the affected components during the window.

CommandLink issued four status updates documenting the progression of the incident: an initial maintenance notice, a follow-up indicating PSTN issues, a subsequent update noting ongoing problems with Origination and Termination while PSTN had returned to normal, and a final update confirming all three components were restored to normal. The incident concluded with all components back to normal by Sep 20, 2025 11:48 AM UTC.

CommandLink experienced issues with Twilio MMS, resulting in degraded multimedia messaging for several hours. The impact was confined to the Twilio MMS component and affected users relying on MMS functionality during the event.

CommandLink experienced a brief degradation in the Cloudflare Network, affecting services relying on Cloudflare. The incident began at 1:28 AM UTC when the Cloudflare Network moved to a degraded state and lasted about 40 minutes, with service returning to normal by 2:08 AM UTC.

The provider issued 2 status updates during the incident, confirming the degraded network and subsequent restoration.

CommandLink reported a brief degradation in the Twilio PSTN component, impacting voice call capability for users. The outage began at 4:48 AM UTC and lasted about 2 hours, with service restored by 6:48 AM UTC.

Two official status updates were posted during the incident, noting the Twilio PSTN issue and later confirming recovery. The impact appeared limited to the Twilio PSTN component and did not indicate wider service disruption.