Is Customer.io Down?
Current Customer.io Status: up

Status History

We've been monitoring Customer.io since March 9, 2015. Here's the history of service outages we've observed from the Customer.io status page:

Recent Customer.io Outages and Issues

Follow the recent outages and downtime for Customer.io in the table below.

Start Time Type Length Message Details
September 28, 2020 07:04 UTC MAINTENANCE about 1 hour Service Under Maintenance
September 25, 2020 02:19 UTC WARN 20 minutes Partially Degraded Service
August 28, 2020 16:29 UTC WARN 10 minutes System Rendering Issues Update - We're investigating an issue with our rendering service. Aug 28, 16:24 UTC
August 20, 2020 07:04 UTC WARN about 5 hours Partially Degraded Service
July 30, 2020 15:59 UTC WARN about 4 hours Partially Degraded Service
July 29, 2020 21:14 UTC WARN about 2 hours Partially Degraded Service
July 28, 2020 18:19 UTC WARN about 4 hours Partially Degraded Service
July 28, 2020 12:54 UTC DOWN about 5 hours Partial System Outage
July 28, 2020 09:34 UTC WARN about 3 hours Partially Degraded Service
July 23, 2020 20:49 UTC WARN about 1 hour Partially Degraded Service

Supported Features

We support the following features in our integration with the Customer.io status page:

  • Down Notifications

    If Customer.io is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when Customer.io is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    Customer.io posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Customer.io enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If Customer.io publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When Customer.io posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When Customer.io has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because Customer.io has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is Customer.io down today?

According to its status page Customer.io is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Customer.io is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Customer.io is having issues?

There are two main options: You can check the Customer.io status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Customer.io status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Customer.io status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Customer.io customer support while checking everything on your side. You can also try Tweeting at them via @customerio on Twitter. Or visit their official status page or website:

Customer.io Down?

Are you experiencing issues with Customer.io? Please share your issues below and let others know. Sign up above to receive notifications when Customer.io published outages.

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