Last checked from Customer.io official status page 58 sec. ago
Personalized customer journey automation platform with data-driven communication.
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Report an issueThis chart represents Customer.io service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more Customer.io status data.
View and upvote the most commonly reported Customer.io issues to help us better indicate the service status.
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Since March 9, 2015, StatusGator has been monitoring Customer.io outages, downtime, and service disruptions to provide comprehensive insights into its status history. Over the years, we've tracked and logged service outages and problems reported on the official Customer.io Status Page.
Follow the recent outages and downtime for Customer.io in the table below. If you're experiencing a problem now, check the current Customer.io status or report it.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Investigating issue loading UI
|
5m |
Warn
|
|
|
Intermittent issue creating in-app messages using Legacy in-app editor
|
2h 16m |
Warn
|
|
|
Issues saving content on the EU Data Center
|
15m |
Warn
|
|
|
Issue loading email editors and saving emails for some US customers.
|
20m |
Warn
|
|
|
Some US customers may experiece issues accessing their Workspace and message delays
|
1h 5m |
Warn
|
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View details of the current Customer.io status below. If the status shows "Up" but you're still experiencing issues, you can report a problem such as connectivity issues, outages, or slow performance. These issues are commonly reported when Customer.io is down or facing partial disruptions.
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With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on Customer.io outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
StatusGator monitors over 4,000 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
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Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Start monitoring for freeCustomer.io (Personalized customer journey automation platform with data-driven communication) is a a Marketing solution that StatusGator has been monitoring since March 2015. Over the past almost 10 years, we have collected data on on more than 971 outages that affected Customer.io users. When Customer.io publishes downtime on their status page, they do so across 8 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is Customer.io down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether Customer.io is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
More than 100 StatusGator users monitor Customer.io to get notified when it's down, is under maintenance, or has an outage. We've sent more than 4,000 notifications to our users about Customer.io incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If we detect a potential Customer.io outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
If Customer.io is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Customer.io is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Customer.io posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Customer.io enters a pre-planned maintenance window, keeping you up to date.
When Customer.io posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When Customer.io has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because Customer.io has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for Customer.io outages by signing up now!
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