Edgenuity Outage History

Edgenuity's Core Curriculum / Twig Science experienced a brief outage with intermittent errors affecting teacher feedback. The incident began at 8:23 PM UTC and was resolved by 8:43 PM UTC, lasting about 20 minutes. The provider issued two status updates during the incident, first noting investigation, then confirming resolution. Educators using Twig Science might have experienced intermittent failures during this window.

Edgenuity experienced authentication failures for users signing in through ClassLink SSO, impacting students and educators trying to access the platform. The incident began at Feb 19, 2025 3:04 PM UTC and was resolved by Feb 19, 2025 4:13 PM UTC, lasting approximately 1 hour and 9 minutes. The outage affected 14 Edgenuity components across Core Curriculum and Supplemental & Intervention suites, including Twig Science, Traverse, Imagine Edgenuity, Imagine MyPath K-12, Imagine Language & Literacy, Imagine Español, Imagine Lectura, Imagine Galileo, Imagine Purpose K-5, Imagine Math, Imagine Math Facts, Pathblazer, Imagine Purpose 6-12, and Imagine Science Corner. The Edgenuity status page displayed two updates during the incident, first noting an investigation and then confirming restoration of sign-in functionality.

Edgenuity carried out a planned maintenance window affecting four Imagine Learning components within Core Curriculum: Imagine Learning EL Education, Imagine Learning Guidebooks, Imagine Learning Odell Education, and Imagine Learning Illustrative Mathematics. The maintenance began at Feb 15, 2025 2:03 AM UTC and lasted about 31 minutes, with the status page indicating the maintenance was in progress. The components transitioned back to normal after the window ended, by Feb 15, 2025 2:34 AM UTC.

Two status updates were posted during the incident to communicate the start of maintenance and its completion. The impact was limited to the planned window, with no unplanned outages reported, and all affected components returned to normal operation by the end of the window.

The incident began at 1:28 PM UTC and affected multiple Edgenuity Imagine products including Imagine Espanol, Imagine Galileo, Imagine Lectura, Imagine Math, Imagine MyPath K-12, Imagine Purpose K-5, Imagine Reading, and Imagine Science Corner. Users may have seen results not reflecting in real time, impacting progress tracking and score reporting during the event. The issue was characterized on the status page as a Reporting delay.

Edgenuity Courseware (Imagine Edgenuity) and Imagine EdgeEX experienced a brief degradation affecting login and navigation. Some users reported being unable to log in or navigate the system. The incident began at 11:18 PM UTC and was resolved by 11:28 PM UTC, lasting about 10 minutes. The affected components were Courseware / Imagine Edgenuity and Courseware / Imagine EdgeEX.

Edgenuity experienced degraded performance across multiple Imagine products, causing login delays, slow navigation, and issues playing activities for students and educators. Nine components were affected, including Imagine MyPath Legacy, Imagine Instructional Services, Imagine Learning Excellence Academy, Imagine Purpose 6-12, Park City Independent, Imagine Edgenuity Courseware, Imagine EdgeEX, Giant Campus, and Ignitia Virtual Academy. The degradation lasted about 1 hour and 5 minutes, starting at Jan 31, 2025 5:43 PM UTC and ending at Jan 31, 2025 6:48 PM UTC. The Edgenuity team issued two status updates during the incident describing initial investigation and restoration of services.

Edgenuity experienced a brief outage affecting student activity data used for reporting across Imagine MyPath K-12, Imagine Math, Imagine Language & Literacy, and Imagine Español. Educators may have seen delays in updates to student activity data used for progress tracking and reporting. The incident began on Jan 22, 2025 8:23 PM UTC and was resolved by Jan 22, 2025 9:24 PM UTC, lasting roughly 1 hour and 1 minute. The provider issued three status updates during the incident as they investigated, identified the cause, and deployed a fix.

Edgenuity experienced a brief login issue affecting Twig Science where district administrators could not log in and saw a blank page after entering credentials. The outage began at 11:23 PM UTC and was resolved by 11:49 PM UTC, lasting roughly 26 minutes. The Twig Science component was listed as investigating during the incident, and Edgenuity issued two status updates before access was restored.

Edgenuity reported a brief outage impacting login and navigation for students and educators across Imagine Edgenuity, Imagine MyPath Legacy, and Imagine Purpose 6-12, along with related Courseware and Academy services. The incident affected eight components: Academies / Giant Campus, Academies / Ignitia Virtual Academy, Courseware / Imagine EdgeEX, Courseware / Imagine Edgenuity, Supplemental & Intervention / Imagine Purpose 6-12, Virtual School Services / Imagine Instructional Services, Academies / Imagine Learning Excellence Academy, and Academies / Park City Independent. The outage began at 5:33 AM UTC and was resolved by 6:05 AM UTC, lasting roughly 32 minutes. Users may have experienced difficulties logging in or navigating the system during that window.

Edgenuity experienced a brief outage affecting the Imagine Math dashboard, with some students seeing an error message when opening the dashboard. The incident began at Jan 14, 2025 8:23 PM UTC and was resolved by Jan 14, 2025 10:18 PM UTC, lasting about 1 hour 55 minutes. Edgenuity issued 2 status updates during the investigation and confirmed the issue was resolved once services returned to normal. The impact appeared limited to the Imagine Math dashboard and did not indicate broader problems across Edgenuity.