Edgenuity Outage History

Edgenuity experienced partial outages affecting Twig Science rostering and Imagine Math reporting between Nov 13, 2025 7:09 PM UTC and {{datetime:2025-11-15T14:43:00Z}. Clever and ClassLink Twig Science customers were unable to add new schools, and CSV rostering users faced similar limitations. At the same time, educator reports in Imagine Math did not reflect recent activity, though students could still access Image Math and Imagine Math Facts. The issues emerged during Twig Science maintenance and progressed to a broader rostering and reporting disruption affecting multiple components. User-reported impact included several US locations (e.g., Kansas and New Mexico) indicating regional effects. The incident included multiple official updates as Edgenuity worked to identify and resolve the problems.

Edgenuity carried out planned maintenance for Imagine Learning Classroom, affecting four core curriculum components: Odell Education, EL Education, Illustrative Mathematics, and Guidebooks. The maintenance window lasted about 30 minutes, starting at 12:03 AM UTC and concluding at 12:33 AM UTC. During this period, access to the Imagine Learning Classroom tools was temporarily unavailable for users. The incident was summarized by two official updates from Edgenuity: one announcing the start of maintenance and another noting completion, after which all components returned to normal.

Edgenuity experienced a brief outage affecting the login flow, with users reporting error messages after sign-in and pages remaining unresponsive for a short period. The outage began at 2:31 AM UTC and was resolved by 2:36 AM UTC, lasting about 5 minutes and primarily impacting authentication for a subset of users in a few locations. StatusGator recorded an Early Warning Signal at Oct 30, 2025 2:31 AM UTC, but Edgenuity did not publish any official status updates during the incident.

Edgenuity experienced a short degradation tied to an upstream ClassLink SSO issue, with 16 Edgenuity components listed as affected (including Imagine Edgenuity, Imagine Odysseyware, Imagine Language & Literacy, Imagine Learning Guidebooks, and related modules). The incident began at Oct 27, 2025 10:24 PM UTC and was resolved by Oct 27, 2025 10:38 PM UTC, lasting about 14 minutes. The Edgenuity status page indicated an investigation into ClassLink login problems and subsequently returned to normal, with all affected components restored. The incident included two official status updates during the window, reflecting the interim degradation and the restoration of services. Because the issue originated with ClassLink SSO, users could have experienced sign-in or access-related issues across multiple courses during the outage window.

Edgenuity experienced a degraded period affecting multiple products in the Imagine family, with assessments and activities not scoring correctly and some users unable to progress through diagnostic tests. The issue impacted seven components across Courseware and Supplemental & Intervention offerings, including Imagine Edgenuity, Imagine EdgeEX, Imagine+ Assessment, Imagine Purpose K-5, Imagine Instructional Services, Imagine Odysseyware, and Imagine MyPath K-12. Users reported loading problems and 503 errors as the incident unfolded. The outage began at Oct 20, 2025 4:48 PM UTC and was resolved by Oct 21, 2025 12:13 AM UTC.

Edgenuity's Core Curriculum component Twig Science experienced an outage, leaving the Twig Science site unavailable and users unable to log in. The incident began at 1:38 PM UTC and was resolved by 3:08 PM UTC. The status page indicated an active investigation during the initial phase as engineers worked to diagnose the issue.

The provider published two status updates detailing the outage and restoration of access. The Twig Science service returned to normal after roughly 1 hour and 30 minutes, with the issue affecting the Twig Science portion of Edgenuity's Core Curriculum and preventing user login and site access for the duration.

Edgenuity flagged a partial outage impacting Imagine Learning EL Education content and wiki access, with educators unable to reach certain wiki pages and some content missing. The issue also affected Illustrative Mathematics content. A workaround was provided: return to the parent wiki page and then navigate to the correct link to reach the intended materials.

The incident began at Oct 14, 2025 3:18 PM UTC and was resolved by Oct 14, 2025 4:28 PM UTC, lasting about 1 hour and 10 minutes. Edgenuity issued 3 status updates over the course of the incident. The outage affected two curriculum components: Core Curriculum / Imagine Learning EL Education and Core Curriculum / Imagine Learning Illustrative Mathematics.

Edgenuity carried out planned maintenance affecting Courseware / Imagine Odysseyware and Academies / Ignitia Virtual Academy. The maintenance began at Oct 13, 2025 12:33 AM UTC and ended at Oct 13, 2025 3:33 AM UTC, lasting roughly 3 hours. This was announced as a scheduled activity, with the two components placed into maintenance mode during the window. The provider issued two status updates: one to announce the start of maintenance and another to confirm completion and return to normal service.

Edgenuity's Traverse component briefly prevented some courses from presenting for teachers, disrupting access to course materials and lesson setup. The outage lasted about 40 minutes, from 5:18 PM UTC to 5:58 PM UTC. On the Edgenuity status page, the update stated Identified - Our team has identified the cause of the issue and are preparing to deploy a solution, with further progress updates promised. The Traverse component returned to normal after the incident, and two status updates were posted during the event.

An outage in Edgenuity's Courseware / Imagine Odysseyware caused some teachers to see student progress data as 0% for certain students, and users reported loading issues. The outage began on Oct 2, 2025 10:48 PM UTC and was resolved by Oct 3, 2025 9:43 PM UTC, lasting roughly 23 hours.

Edgenuity's status page documented an ongoing investigation, followed by restoration of normal function once a fix was implemented. The incident involved two official updates and was limited to Courseware / Imagine Odysseyware, with no broader impact on other Edgenuity services. Report activity was limited to a small subset of users.