Edgenuity Outage History

Edgenuity flagged a partial outage impacting Imagine Learning EL Education content and wiki access, with educators unable to reach certain wiki pages and some content missing. The issue also affected Illustrative Mathematics content. A workaround was provided: return to the parent wiki page and then navigate to the correct link to reach the intended materials.

The incident began at Oct 14, 2025 3:18 PM UTC and was resolved by Oct 14, 2025 4:28 PM UTC, lasting about 1 hour and 10 minutes. Edgenuity issued 3 status updates over the course of the incident. The outage affected two curriculum components: Core Curriculum / Imagine Learning EL Education and Core Curriculum / Imagine Learning Illustrative Mathematics.

Edgenuity carried out planned maintenance affecting Courseware / Imagine Odysseyware and Academies / Ignitia Virtual Academy. The maintenance began at Oct 13, 2025 12:33 AM UTC and ended at Oct 13, 2025 3:33 AM UTC, lasting roughly 3 hours. This was announced as a scheduled activity, with the two components placed into maintenance mode during the window. The provider issued two status updates: one to announce the start of maintenance and another to confirm completion and return to normal service.

Edgenuity's Traverse component briefly prevented some courses from presenting for teachers, disrupting access to course materials and lesson setup. The outage lasted about 40 minutes, from 5:18 PM UTC to 5:58 PM UTC. On the Edgenuity status page, the update stated Identified - Our team has identified the cause of the issue and are preparing to deploy a solution, with further progress updates promised. The Traverse component returned to normal after the incident, and two status updates were posted during the event.

An outage in Edgenuity's Courseware / Imagine Odysseyware caused some teachers to see student progress data as 0% for certain students, and users reported loading issues. The outage began on Oct 2, 2025 10:48 PM UTC and was resolved by Oct 3, 2025 9:43 PM UTC, lasting roughly 23 hours.

Edgenuity's status page documented an ongoing investigation, followed by restoration of normal function once a fix was implemented. The incident involved two official updates and was limited to Courseware / Imagine Odysseyware, with no broader impact on other Edgenuity services. Report activity was limited to a small subset of users.

An outage briefly affected student responses on Imagine EdgeEX and Imagine Edgenuity CTE assessments, impacting seven components across Academies and Courseware (EdgeEX, Imagine Edgenuity, Imagine Instructional Services, Giant Campus, Imagine Learning Excellence Academy, Ignitia Virtual Academy, and Park City Independent). The issue began at Sep 26, 2025 8:18 PM UTC and was resolved by Sep 26, 2025 9:38 PM UTC, lasting roughly 1 hour 20 minutes. Edgenuity reported an investigation with coordination from a third-party vendor and issued two status updates during the incident as teams worked to restore functionality across the affected services.

Edgenuity's Gizmos-enabled activities were unavailable for students and educators, impacting four components: Courseware / Imagine Edgenuity, Courseware / Imagine EdgeEX, Virtual School Services / Imagine Instructional Services, and Academies / Imagine Learning Excellence Academy. As a result, assignments with Gizmos could not load, and interactive activities were inaccessible for users.

The outage began at 2:33 PM UTC and was resolved by 7:33 PM UTC, lasting about 5 hours. Edgenuity issued two status updates during the incident, describing ongoing investigation and later confirmation of the Gizmos-related disruption. The incident affected multiple courseware components across the platform, indicating a broad impact on the learning experience during the window.

Edgenuity reported a brief outage affecting the Imagine Edgenuity Courseware, with teachers temporarily unable to manually grade Career Technology Education (CTE) activities. The issue degraded the grading workflow for CTE courses and could impact students' progress while the fix was prepared. Edgenuity posted two status updates during the incident to communicate that engineers were actively addressing the problem and would deploy a fix soon. The component affected was Courseware / Imagine Edgenuity.

Edgenuity reported a brief outage affecting Carone Fitness, their third‑party PE and Health curriculum provider. As a result, all Carone Fitness PE and Health courses were unavailable to students and instructors during the incident. The issue appeared localized to Carone Courses and did not indicate a broader platform failure.

Edgenuity conducted a planned maintenance window for the Imagine Odysseyware courseware. The window began at 1:04 AM UTC and ended at 3:03 AM UTC UTC, lasting about 1 hour 59 minutes. The affected component was Courseware / Imagine Odysseyware, and the status page indicated the maintenance was in progress during the window, with two official updates issued.

Edgenuity reported a brief partial outage that prevented some districts from accessing customer rostering tools across seven components. The outage began at 6:38 PM UTC and was resolved by 6:58 PM UTC. Status updates indicated an ongoing investigation, with seven components affected—including Core Curriculum / Traverse and the Imagine suite (Español, MyPath K-12, Language & Literacy, Galileo, Purpose K-5, and Imagine+ Assessment)—before services were restored to normal across all listed components.