Edgenuity Outage History

An outage briefly affected student responses on Imagine EdgeEX and Imagine Edgenuity CTE assessments, impacting seven components across Academies and Courseware (EdgeEX, Imagine Edgenuity, Imagine Instructional Services, Giant Campus, Imagine Learning Excellence Academy, Ignitia Virtual Academy, and Park City Independent). The issue began at Sep 26, 2025 8:18 PM UTC and was resolved by Sep 26, 2025 9:38 PM UTC, lasting roughly 1 hour 20 minutes. Edgenuity reported an investigation with coordination from a third-party vendor and issued two status updates during the incident as teams worked to restore functionality across the affected services.

Edgenuity's Gizmos-enabled activities were unavailable for students and educators, impacting four components: Courseware / Imagine Edgenuity, Courseware / Imagine EdgeEX, Virtual School Services / Imagine Instructional Services, and Academies / Imagine Learning Excellence Academy. As a result, assignments with Gizmos could not load, and interactive activities were inaccessible for users.

The outage began at 2:33 PM UTC and was resolved by 7:33 PM UTC, lasting about 5 hours. Edgenuity issued two status updates during the incident, describing ongoing investigation and later confirmation of the Gizmos-related disruption. The incident affected multiple courseware components across the platform, indicating a broad impact on the learning experience during the window.

Edgenuity reported a brief outage affecting the Imagine Edgenuity Courseware, with teachers temporarily unable to manually grade Career Technology Education (CTE) activities. The issue degraded the grading workflow for CTE courses and could impact students' progress while the fix was prepared. Edgenuity posted two status updates during the incident to communicate that engineers were actively addressing the problem and would deploy a fix soon. The component affected was Courseware / Imagine Edgenuity.

Edgenuity reported a brief outage affecting Carone Fitness, their third‑party PE and Health curriculum provider. As a result, all Carone Fitness PE and Health courses were unavailable to students and instructors during the incident. The issue appeared localized to Carone Courses and did not indicate a broader platform failure.

Edgenuity conducted a planned maintenance window for the Imagine Odysseyware courseware. The window began at 1:04 AM UTC and ended at 3:03 AM UTC UTC, lasting about 1 hour 59 minutes. The affected component was Courseware / Imagine Odysseyware, and the status page indicated the maintenance was in progress during the window, with two official updates issued.

Edgenuity reported a brief partial outage that prevented some districts from accessing customer rostering tools across seven components. The outage began at 6:38 PM UTC and was resolved by 6:58 PM UTC. Status updates indicated an ongoing investigation, with seven components affected—including Core Curriculum / Traverse and the Imagine suite (Español, MyPath K-12, Language & Literacy, Galileo, Purpose K-5, and Imagine+ Assessment)—before services were restored to normal across all listed components.

An outage prevented students from logging in to Twig Science Elementary, part of Edgenuity's Core Curriculum. This login issue disrupted class activities and assignments for about an hour across the Twig Science component. The outage lasted from 12:23 PM UTC to 1:23 PM UTC and the service was restored after the investigation.

Edgenuity's Imagine Learning IL Classroom experienced a partial outage that blocked access for some users across four Core Curriculum components: Illustrative Mathematics, EL Education, Guidebooks, and Odell Education. The incident began at Sep 4, 2025 8:48 PM UTC and was resolved by Sep 4, 2025 10:23 PM UTC, lasting about 1 hour and 35 minutes.

Edgenuity's status page described the issue as investigating and later confirmed restoration. Two official updates were issued during the incident, documenting the investigation and eventual fix.

Edgenuity carried out planned maintenance on the Core Curriculum / Twig Science component. The maintenance window began at Sep 4, 2025 1:03 PM UTC and completed by Sep 4, 2025 1:18 PM UTC, during which Twig Science was listed as undergoing maintenance. The Twig Science component then returned to normal operation. Edgenuity published two status updates to communicate the planned maintenance and its completion: first at Sep 4, 2025 1:03 PM UTC and the follow-up at Sep 4, 2025 1:18 PM UTC confirming Twig Science was back online.

Edgenuity reported a brief outage affecting its Sessions On-Demand Tutoring service, preventing students from initiating tutoring chats and causing sign-in errors for tutors. The disruption impacted multiple Imagine platforms including EdgeEX, Edgenuity, MyPath K-12, Illustrative Mathematics, and Instructional Services. The outage began at Sep 2, 2025 2:13 PM UTC and lasted about 25 minutes, with services returning to normal by Sep 2, 2025 2:38 PM UTC.

Status updates on Edgenuity's status page noted an investigation and subsequent restoration, with the four affected components returning to normal. A small volume of user reports indicated access issues, including at least one report from Minneapolis, confirming the impact on learners during the outage. The incident involved two official updates before resolution.