Edgenuity Outage History

Edgenuity's Courseware / Imagine EdgeEX experienced a brief outage that prevented access to courses and caused intermittent errors for students and educators. The issue affected the Courseware / Imagine EdgeEX component, with users reporting being unable to open classes and seeing errors such as 500. The outage began on 11:33 PM UTC and was resolved by 11:53 PM UTC, lasting about 20 minutes.

The provider issued two status updates during the incident: the initial update indicated they were investigating the issue, followed by a confirmation that the service was restored. A small number of user reports described problems accessing courses, indicating the impact was limited to the EdgeEX courseware component and did not appear to affect other Edgenuity services.

Edgenuity carried out planned maintenance that briefly impacted access to Courseware / Imagine Odysseyware and Academies / Ignitia Virtual Academy. The maintenance window began at Aug 25, 2025 2:03 AM UTC and concluded at Aug 25, 2025 3:33 AM UTC, lasting about 1 hour 30 minutes. During this period, these two components were placed in maintenance to complete scheduled work.

The provider posted two status updates during the incident, outlining the planned maintenance and the eventual return to normal operation. After the window closed, both components reported normal operation and services resumed for users.

An outage briefly prevented educators from viewing student work or activity scores in Imagine EdgeEX and Imagine Learning Classroom. Students could continue working on activities during the disruption. The issue began at 11:30 AM UTC and Edgenuity's status page indicated the incident was Investigating. The disruption affected five components within the Imagine Learning ecosystem, including Imagine EdgeEX and Imagine Learning Odell Education courseware, guidebooks, Illustrative Mathematics content, and EL Education materials.

Two status updates were issued by Edgenuity during the incident, and service was restored by 12:08 PM UTC. The outage lasted about 38 minutes. The impact was limited to educator-facing viewing of student work and scores, while students could still access activities.

An outage affected Edgenuity's Imagine Learning suite, preventing launch of other products from the product portal. Users could log in, but clicking a product failed to launch, impacting eight components including Imagine MyPath K-12, Imagine Language & Literacy, Imagine Español, Imagine Science Corner, Imagine Galileo, Imagine+ Assessment, Imagine Purpose K-5, and Traverse. The outage began on Aug 19, 2025 2:58 PM UTC and was resolved by 3:13 PM UTC, with two status updates issued during the incident. While brief, the disruption affected multiple products and their launch workflow across the Imagine Learning platform.

The Edgenuity status page reported a brief degradation in real-time student progress reporting across six Imagine products: Imagine MyPath K-12, Imagine Language & Literacy, Imagine Español, Imagine Purpose K-5, Imagine Math, and Imagine Science Corner. Teachers may have seen progress data lag by about 30 minutes during the event. The incident affected real-time progress monitoring but did not indicate a broader outage across other Edgenuity services. The outage began at Aug 6, 2025 8:19 PM UTC and was resolved by Aug 6, 2025 8:23 PM UTC.

Edgenuity's Twig Science component within Core Curriculum experienced a brief outage that prevented users from accessing assessments. The outage lasted about 5 minutes, beginning at Jul 28, 2025 6:43 PM UTC and resolving by Jul 28, 2025 6:48 PM UTC. This outage disrupted assessment workflows for Twig Science users during the window.

Edgenuity issued 2 status updates during the incident: the first acknowledged that the issue had been identified and a fix was being implemented; the second confirmed that the service had returned to normal.

Edgenuity experienced a brief outage affecting Twig Science within the Core Curriculum, preventing students and educators from accessing assignments. The issue was isolated to Twig Science and did not appear to impact other Edgenuity components. The outage led to disrupted workflow for classes relying on Twig Science assessments.

Edgenuity's Core Curriculum / Twig Science experienced a partial outage that prevented students and educators from accessing assessments, disrupting assignment work for Twig Science users. The outage lasted 5 hours 25 minutes, from 10:43 AM UTC to 4:08 PM UTC. The Twig Science component was the focus of the disruption and affected access to assignments during this period.

Edgenuity carried out planned maintenance on its Imagine Math and Imagine Math Facts components within the Supplemental & Intervention suite. The work began at Jul 11, 2025 5:33 AM UTC and concluded at Jul 11, 2025 7:04 AM UTC, lasting about 1 hour and 31 minutes during the July 10–11, 2025 window. Two status updates were posted to communicate the maintenance progress and restoration of services once the work finished.

Edgenuity experienced a brief outage affecting the Imagine Español feature, with most students unable to log in due to a login loop. The incident began at Jul 1, 2025 10:58 PM UTC and was resolved by Jul 1, 2025 11:33 PM UTC, lasting about 35 minutes. Edgenuity issued two status updates describing the investigation and restoration of access for the Imagine Español component within Supplemental & Intervention. The disruption was contained to this feature and did not indicate a broader impact across Edgenuity's services.