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There were 102 Edgenuity outages since January 2025 which are summarized below, including incident details, duration, and resolution information.
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An outage prevented students from logging in to Twig Science Elementary, part of Edgenuity's Core Curriculum. This login issue disrupted class activities and assignments for about an hour across the Twig Science component. The outage lasted from to and the service was restored after the investigation.
Edgenuity's Imagine Learning IL Classroom experienced a partial outage that blocked access for some users across four Core Curriculum components: Illustrative Mathematics, EL Education, Guidebooks, and Odell Education. The incident began at and was resolved by , lasting about 1 hour and 35 minutes.
Edgenuity's status page described the issue as investigating and later confirmed restoration. Two official updates were issued during the incident, documenting the investigation and eventual fix.
Edgenuity carried out planned maintenance on the Core Curriculum / Twig Science component. The maintenance window began at and completed by , during which Twig Science was listed as undergoing maintenance. The Twig Science component then returned to normal operation. Edgenuity published two status updates to communicate the planned maintenance and its completion: first at and the follow-up at confirming Twig Science was back online.
Edgenuity reported a brief outage affecting its Sessions On-Demand Tutoring service, preventing students from initiating tutoring chats and causing sign-in errors for tutors. The disruption impacted multiple Imagine platforms including EdgeEX, Edgenuity, MyPath K-12, Illustrative Mathematics, and Instructional Services. The outage began at and lasted about 25 minutes, with services returning to normal by .
Status updates on Edgenuity's status page noted an investigation and subsequent restoration, with the four affected components returning to normal. A small volume of user reports indicated access issues, including at least one report from Minneapolis, confirming the impact on learners during the outage. The incident involved two official updates before resolution.
Edgenuity's Courseware / Imagine EdgeEX experienced a brief outage that prevented access to courses and caused intermittent errors for students and educators. The issue affected the Courseware / Imagine EdgeEX component, with users reporting being unable to open classes and seeing errors such as 500. The outage began on and was resolved by , lasting about 20 minutes.
The provider issued two status updates during the incident: the initial update indicated they were investigating the issue, followed by a confirmation that the service was restored. A small number of user reports described problems accessing courses, indicating the impact was limited to the EdgeEX courseware component and did not appear to affect other Edgenuity services.
Edgenuity carried out planned maintenance that briefly impacted access to Courseware / Imagine Odysseyware and Academies / Ignitia Virtual Academy. The maintenance window began at and concluded at , lasting about 1 hour 30 minutes. During this period, these two components were placed in maintenance to complete scheduled work.
The provider posted two status updates during the incident, outlining the planned maintenance and the eventual return to normal operation. After the window closed, both components reported normal operation and services resumed for users.
An outage briefly prevented educators from viewing student work or activity scores in Imagine EdgeEX and Imagine Learning Classroom. Students could continue working on activities during the disruption. The issue began at and Edgenuity's status page indicated the incident was Investigating. The disruption affected five components within the Imagine Learning ecosystem, including Imagine EdgeEX and Imagine Learning Odell Education courseware, guidebooks, Illustrative Mathematics content, and EL Education materials.
Two status updates were issued by Edgenuity during the incident, and service was restored by . The outage lasted about 38 minutes. The impact was limited to educator-facing viewing of student work and scores, while students could still access activities.
An outage affected Edgenuity's Imagine Learning suite, preventing launch of other products from the product portal. Users could log in, but clicking a product failed to launch, impacting eight components including Imagine MyPath K-12, Imagine Language & Literacy, Imagine Español, Imagine Science Corner, Imagine Galileo, Imagine+ Assessment, Imagine Purpose K-5, and Traverse. The outage began on and was resolved by , with two status updates issued during the incident. While brief, the disruption affected multiple products and their launch workflow across the Imagine Learning platform.
The Edgenuity status page reported a brief degradation in real-time student progress reporting across six Imagine products: Imagine MyPath K-12, Imagine Language & Literacy, Imagine Español, Imagine Purpose K-5, Imagine Math, and Imagine Science Corner. Teachers may have seen progress data lag by about 30 minutes during the event. The incident affected real-time progress monitoring but did not indicate a broader outage across other Edgenuity services. The outage began at and was resolved by .
Edgenuity's Twig Science component within Core Curriculum experienced a brief outage that prevented users from accessing assessments. The outage lasted about 5 minutes, beginning at and resolving by . This outage disrupted assessment workflows for Twig Science users during the window.
Edgenuity issued 2 status updates during the incident: the first acknowledged that the issue had been identified and a fix was being implemented; the second confirmed that the service had returned to normal.
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